Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

If you want to send the link via email you can do it to contact@tagdiv.com and provide also the wp-admin to check the settings.

Thank you!

Hello,

If you want to remove this you can delete it -> https://i.imgur.com/rI29xIE.png
If you don’t mean this please give me more details, and screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

I made some tests, and it works well, but please make sure that your plugins that you use are compatible with WordPress 6.2
Also, please do a full backup before updating WordPress.

Thank you!

Hello,

You can check the bandwidth of wifi here https://www.bandwidthplace.com/

Thank you!

Hello,

Those are Custom Fields, that are made for a plugin, like tagDiv Doctors, you can change this here -> https://i.imgur.com/RO4q9Xu.png -> https://i.imgur.com/fvanqbq.png

Thank you!

Hello,

Sorry, I thought you meant the option for parallax ads.
I checked on EDGE -> https://i.imgur.com/78zaCis.png Firefox -> https://i.imgur.com/8A35qgc.png Opera -> https://i.imgur.com/05uKiFQ.png and Chromeit works.

Thank you!

Hello,

Please check the inactive widgets and add them to your active widget -> https://i.imgur.com/nCQOr6q.png
Google Analytics provides actual and distinct value for your visitors. Our post-view counter counts every post-visualization, even if the same individual visits the post again, which is why there may be some differences.

Thank you!

Hello,

You need to change the layout -> https://i.imgur.com/6oogrmE.png

Thank you!

Hello,

I’m glad that you figured it out.

Have a nice day!

Hi,

The Patreon icon was added in version 11.4.1 -> https://tagdiv.com/newspaper/?utm_source=forum&utm_medium=menu&utm_campaign=forum_loggedin&utm_content=92178
Please update the theme.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.

Thank you!

Hi,

I think the problem is caused that you don’t set the wp memory in wp-config.php -> https://forum.tagdiv.com/requirements-for-newspaper/
Also, did you check the console?
You can contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to the websites and the license certificate.

Thank you!

Hi,

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/featured-image-not-showing-in-whatsapp-share/
https://wordpress.org/support/topic/featured-image-is-not-showing-when-shared-via-whatsapp/
https://wordpress.org/support/topic/featured-image-not-showing-up-on-whatsapp/
https://theme.co/forum/t/whatsapp-share-thumbnail-not-showing/52140/5

Thank you!

Hi,

If you want to send the link via email you can do it to contact@tagdiv.com and provide also the wp-admin to check the settings.

Thank you!

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually on a staging https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

I’m sorry, but I’m not sure I fully understand what you are trying to achieve. Could you explain once again with some screenshots, please?
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please delete the plugin and install it from Newspaper -> Plugins.

Thank you!

Hello,

Please provide the link to your website and some screenshots with your settings.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

To display some posts from a category, you need to use Flex Block 1 and set the posts ids -> https://i.imgur.com/cgTx6uh.png

Thank you!

Hello,

Thank you very much, I’m here to help.

Have a wonderful day!

Hello,

Please check if you have set in the Flex Loop a post type https://i.imgur.com/XaDoXCA.png

Thank you!

Hello @zshah31,

This is strange. Please try to create a topic here at the bottom of the page https://i.imgur.com/BeXNwzC.png or you can contact us via email at contact@tagdiv.com

Thank you!

Hello Adam,

Yes, you can update the theme directly. You can try to do the update on a staging website to not affect the live website.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer.

Thank you!

Hi,

I made some tests, and it works well, but please make sure that your plugins that you use are compatible with WordPress 6.2
Also, please do a full backup before updating WordPress.

Thank you!