Hello,

Please use the latest version of the theme 12.6.8 and your plugin for translation.

Thank you!

Hello,

We have tested Newspaper and Newsmag and can not recreate this issue.

Have a great day!

Hello,

Please make sure that you have installed the plugin tagdiv Cloud Library and tagdiv Opt-in BuiLDER. When you have shortcodes on the page it means that you don’t have the plugins installed and activated.

Thank you!

Hello,

If you want to exclude categories, add a ‘-’ symbol in front of each ID. If you want to display posts from a category and remove the posts included in one of its sub-categories, first add the parent category ID (ex. Fashion category – 341) and after it, place the sub-category ID (ex. Daily subcategory id: 342) with a ‘-’ symbol in front. If you decide to use the ‘multiple taxonomies filter,’ the standard Category Filter is ignored.-> https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

Please also provide the structure of the subcategory of the primary category for which you want to create the mega menu.
If you have a parent category with subcategories https://i.imgur.com/ScOzLD5.png -> https://i.imgur.com/9F8KosV.png, please ensure that you only select the parent category for the mega menu.

Thank you!

Also, have you connected your account and set the ID here: https://i.imgur.com/qW14sYS.png?

Also, have you connected your account and set the ID here: https://i.imgur.com/qW14sYS.png?

Hello,

I’m glad that is resolved.

Have a great weekend!

Hi,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

I reply via email. Please check it, and I am sorry for the delay.

Have a great weekend!

Hello,

Please edit with tagdiv Composer, go the section where is this element and delete it with right-click, if y ou don’t want it.

Have a great day!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access so we can investigate your issue or you can request a refund here: https://themeforest.net/refund_requests/new.

Thank you!

Hello,

Unfortunately, it seems that on theThemeForest is still version 8.0.

Thank you!

Hi,

Please disable the siteground plugin and check after.

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

You need to edit with tagdiv Composer, not in the editor https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Yes, you can use this license on a staging website, and after moving it, you will need to delete the license. To complete the process, please contact us at contact@tagdiv.com and provide the license and the domain you want the license to be assigned.

Thank you!

Hello,

Please provide the link to your website.

Thank you!

Hello,

Please make sure that your plugins are compatible with the PHP version. Please disable all extra plugins and try to update the PHP version.

Thank you!

Hello,

There are two options for the sticky menu: always sticky and smart snap -> https://i.imgur.com/uM8oczC.png. Smart snap will show the header when the user scrolls to the top.

Thank you!

Hello,

Did you have configured your cache plugin?
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please let me know if you test this using the admin role; if yes, then the limit does not apply. Please create a new user with the subscriber/author/contributor role and check after.

Thank you!

Hi,

If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Thank you!

Hello,

Please provide access to your website at contact@tagdiv.com and include the link to this topic.

Thank you!

Hello,

I think that you want something like this -> https://i.imgur.com/No9rz9B.png. If you want, please contact me via email at contact@tagdiv.com, and I will do it for you.

Thank you!