Hello,

If you make a change in the theme files of the posts loop, this change will appear in all templates where you use posts loop, you can find the file in this path -> wp-content/plugins/td-cloud-library/shortcodes/common/tdb_loop.php ->

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hello,

Please let me know what changes you would like to make in the single post template.
In this path are all single post template settings => wp-content/plugins/td-cloud-library/shortcodes/single and all settings made with tagDiv Composer in single post template are saved in the database.

Thank you!

Hello,

Unfortunately, you can’t customize the Posts Loop (“Latest articles and sidebar”) with tagDiv Composer.
To make changes for this block please check his section => https://www.screencast.com/t/O97DU6gSSa -> https://forum.tagdiv.com/page-templates-2/
or you can import another template for the homepage => https://www.screencast.com/t/3YBXDcaSdgP

Thank you!

Hello,

So I understand you don’t have a header set on the page, for this please make sure you have set a header like this => https://www.screencast.com/t/rWoQwTlLIEE, not like this => https://www.screencast.com/t/6M5nUJwu

Thank you!

Hi,

I’m glad the problem has been solved.
Some plugins seem to slow down the way the theme works.

Thank you!

Hello,

I’m sorry, but I’m not sure I fully understand your question, can you be a bit more specific about what you are looking to get?

Thank you!

Hello,

Please add to the code provide above this line of code -> https://www.screencast.com/t/cfxx00aR -> https://www.screencast.com/t/NCs46kt8

bottom: -15px!important;


Thank you!

Hello,

I verify your page speed and you have a very good score => https://www.screencast.com/t/ZMsPUC1m8 -> https://www.screencast.com/t/ATjBUB3piNde
I found these articles about to improve cls
-> https://www.stanventures.com/blog/cumulative-layout-shift/
-> https://web.dev/cls/ -> https://web.dev/optimize-cls/
-> https://www.datadab.com/blog/fix-cumulative-layout-shift/
-> https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift/
Hope these articles help you to reduce the CLS.

Thank you!

Hello,

If you have the right skills, you can achieve that.
Unfortunately, I can’t help you because I do not have the right skills to know how to do this, but if you want you can contact our team our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

I understand that you want to display only 4 posts in the block, for this please set the Modules per row => https://www.screencast.com/t/Dp3HzSWw and set the limit post number => https://www.screencast.com/t/95xQBdo9uq4

Thank you!

Hello,

If you referring to the post templates that are not showing https://i.imgur.com/Oeoj1vJ.png please make sure you have the tagDiv Standard Pack activate.

Thank you!

Hello,

Please deactivate the visual composer.
We strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both)-> https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hi,

Yes, you can give them the theme files, to test the theme with their plugin.
But please don’t share your license certificate and the license key.

Thank you!

Hi,

Please make sure you have set the mobile page -> https://www.screencast.com/t/lektAhyjd
Also, please clear your cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

Seems that your posts are not indexed by Google.
So, if you use the Yoast plugin please make sure you don’t set to noindex on the posts -> https://yoast.com/wordpress-noindex-post/

Thank you!

Hello,

This is strange, during our tests we did not have this problem with the Firefox browser or other browsers.
That’s why, please do a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide: wp-admin URL/cPanel URL and credentials.

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple), so can improve your page speed.
The mobile editor can be found at the bottom of every page when editing https://forum.tagdiv.com/the-mobile-theme/

Regarding the AMP, this is the opinion of my colleague, but there is currently no official announcement.

Thank you!

Hello,

You can set a new menu for mobile if you use a header template => https://www.screencast.com/t/xIiV1s7Oba or mobile theme https://www.screencast.com/t/mLxNdxLv5D6

Thank you!

Hello,

This is my recommendation, as there is a possibility that you may use plugins or security plugins that are not tested with it and may interfere with the process.
Also, you can use the import/export option to bring back theme panel settings (this option will apply only the panel settings, will not apply on cloud templates).
Also, if your settings are missing, please make sure you have the tagDiv Standard pack plugin installed and active.

The theme doesn’t have the option to auto-update automatically, usually, the option is provided by your host, so you need to ask your host if the auto-update option is enabled or set it in your wp-config.php file.
For backup, you can check this video https://www.youtube.com/watch?v=LAJXrSI-dDA
Also, for the problem with the footer, please contact us at contact@tagdiv.com and provide the wp-admin and cPanel.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.

Thank you!

Hello Sarah,

I saw you use a plugin for the shop, so to change the color you need to use custom code CSS like this https://www.screencast.com/t/SorYcn8HY

.blocks-gallery-grid .blocks-gallery-item a.custom-link-button {
background: #f29bcb!important;
}

Set the code in theme panel> custom code> custom css.

Thank you!

Hello,

With the right implementation, you can achieve that, unfortunately, we don’t have a guide for this, but you can check this topic with a similar question https://forum.tagdiv.com/topic/acf-into-cloud-template/ in your case you need to edit the file for the featured image.

Thank you!

Hi,

Please try to import a cloud template using only tagDiv plugins and other plugins that are tested with it, and try again to import a template.

Thank you!

Hello,

@AngelOdyssey
Please follow the steps above, and see if the problem persists.

Thank you!