HI

Try to insert the ad code in one of theme’s ad spots then add inside do_shortcode function the shortcode of that ad-spot.
Note that you may also need additional customization to make the ads work there. We can’t offer customization services for the moment, most we can do is to point a possible way to achieve that. As I’ve mentioned in my previews reply the code works fine on my end with a banner ad, I mean that the ad is clickable and works fine.

Thanks!

HI

The plugin WP Retina 2x id not tested or included in theme’s path and we can’t say that it will work fine with the theme so you can try to deactivate it an check how it goes. Since V 3 we added retina support for theme’s thumbnails, you can enable it from theme panel > block settings: http://screencast.com/t/QpB1QNYY Note that you need to regenerate your thumbs if any changes are made there.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

What device you use and how updated is the operating system? It is possible to be some issues if you’re using an older version of Android. We always test the theme with the latest versions of each browser, except IE, also the tests are made with the latest versions of Android or iOS. As can be seen from this screen your site works fine with Opera browser on mobile devices. http://screencast.com/t/qOSHBDoq0li The test was made with V 37.0.2192 which is the current mobile version of Opera.

Thanks!

Hi

It seems that you have the woocommenrce plugins installed in your wordpress, I am referring at tagDiv woo invoice and tagDiv woo label. These plugins are no longer supported and they generate conflicts with last version of Newsmag. Try to deactivate these plugins, clear all caches then test the site again.

Let us know how it goes.
Thanks!

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-admin and ftp access so we can have a closer look at this and we will get back to you as soon as possible. In your message include the error log file so we can have a look in it as it may help.

Thanks!

HI @jk

I’ve checked your site and thew theme works fine now: http://screencast.com/t/SRA6HE894IDH If you still have this issue please provide more details about it so we can inspect it closer and get back to you with a more accurate answer.
Thanks

Hi

Glad I could help. Also we would like to thank you for the feed back about php 7. We didn’t tested yet the theme with it but it’s good to know that it works.
Thanks!

Hi

The theme is tested with this version of opera browser: http://screencast.com/t/knmPzgAc9 – http://www.opera.com/mobile

Thanks!

Hi

Try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

Please provide your site url so I can have a closer look.
Thanks!

Hi

I am not sure if the https protocol could create this issue as the theme have support for it. Also we didn’t tested the theme with a multi site configuration and I can’t provide an accurate answer but most likely some files are not properly copied or the configuration from WordPress is wrong.

Thanks!

Hi @Antonbr

I’ve checked your site and the theme works fine now. However on the indicated page there is no slide in page’s structure so try to edit it with Visual Composer, add the desired element on it then test the site again.
Thanks!

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/yjeUVW0K3op

@media(max-width: 768px){
.td_block_12 {
height: 433px;
}
}

Thanks!

Hi

As long as you have a valid license for our theme you can download any updates even if the paid support period pass, there is no restriction in this regard.
Thanks!

HI

Please provide your site url and more detail about your issue so I can have a closer look on it and get back to you with a more accurate answer.

Thanks!

Hi

I assume that there is a html issue. Make sure that the html tags are properly closed and also check if the changes are made as I’ve indicated in my previous topic. That solution still work with V 3.2 of Newsmag theme and if it’s properly implemented there shouldn’t be any issues with it.

Thanks!

Hi

I’ve checked your site and now it works fine as can be seen from these screens: http://screencast.com/t/5mvnHzP00gUD – http://screencast.com/t/nNlj85TT9fuM If you still have this issues please provide a specific url where we can inspect them and maybe we can help.

Thanks!

Hi

Indeed category template 3 does not display the subcategories, it was not designed like this. That template displays only breadcrumbs and the pull-down filter.
Thanks!

Hi

Try this css in theme panel > custom code > custom css to change the position of the icon: http://screencast.com/t/5HK1c5bGNb

.td-sp-whatsapp{
background-position: -24px -743px;
}

Thanks!

Hi

I’ve just tested custom ads on my side and they work fine on my end. Below is the shortcode from Visual Composer which generated this rezult: http://screencast.com/t/bDBmu5rHS

[vc_row][vc_column][td_block_ad_box spot_id="custom_ad_1"][/vc_column][/vc_row][vc_row][vc_column][td_block_ad_box spot_id="custom_ad_3"][/vc_column][/vc_row]

I am not sure why this happens on your site but there is a change to be a mistake in ad code. Please check the codes added in custom ad spots and make sure that they must generate different results.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

The theme don’t have a Linkedin icon on sprite file. However you can use Font Awesome for Menus to create the icon for Linkedin. Also I’ve tested the whatsup button and works fine: http://screencast.com/t/mnpQ3VHh

Thanks!

HI

Thanks @Chris for your help!

@punza I’ve replied you via email.
Thanks!

HI

The theme have option to deactivate those sub-categories for each category. If the indicated options is used that list wont be displayed on category page.
Thanks!

Hi

Please make sure that you update thew theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Make sure that you do a clean update and best way to do it is via ftp: https://forum.tagdiv.com/newsmag-install-via-ftp/ Also after the update is completed clear all caches, purge the cdn files if you’re using then test the site again.

Thanks!

Hi @grochu

Try to login on the server via ftp and update the theme manually. Please check this link for more details in this regard: https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!
Thanks!