Hi

Make sure you don’t have enabled the general modal image in theme panel > post settings: http://screencast.com/t/6MEdZV6mDp and also the image from smart-list is not set to open in model window: http://screencast.com/t/aY0mJ8FFbv clear all caches and test again.

Let us know how it goes and if you still need assistance on this please provide your site url and more details about this issue so we can inspect it closer.

Thanks!

Hi

As I said in my previous reply the theme calculate the video’s aspect ratio demanding by width’s of the container where it’s added. You can remove the theme’s control over videos from vimeo by commenting this js: http://screencast.com/t/kuGVCvZRKcD – http://screencast.com/t/VFMcSLD2xzn
Please consider that I have not tested this solution on all situations and it’s possible to appear some issues with the video’s display.
Other solution would be to add a specific case for 4:3 videos which apply a different style but this require many customizations in theme files and unfortunately I can’t provide a solution now.
If you need a different implementation please consider hiring a developer or a freelancer to do this for you as we can’t offer customization services at the moment.

Thanks!

Hi

The theme code was tested and optimized for best performance, we have a lot of clients and the theme works well on a large variety of hosts.
First please make sure that you use the recommended server configuration for Newspaper theme, you can check our documentation for more details: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
There are lots of factors that influence the site’s page-sped. I suggest you first try this without any other plugins active, leave just VC plugin active the check again. To improve the loading speed look the mysql query cache: http://dev.mysql.com/doc/refman/5.1/en/query-cache.html we also use it on our demo.
Also you can use the speed booster to move the js and css at the bottom of the page, eliminate render-blocking, but not for all plugins. Check the System Status if the speed booster is active if you use other plugins than the tested ones. You can find some useful information regrading speed booster usage in this topic: https://forum.tagdiv.com/topic/speed-booster-questions/
Also you can read this guide, it may help – https://forum.tagdiv.com/how-to-make-the-site-faster/

Hope this help.
Thanks!

Hi

I’ve checked your site and it’s displayed fine on my side: http://screencast.com/t/ce1Z9hrDsXby I suppose that you have this issue appear because of browser settings. Make sure that your browser is set to default zoom settings because if the zoom is smaller then 100% the layout will be affected: http://screencast.com/t/slc8smhO

Thanks!

Hi

When user log in to your website on frontend the theme send a request to the admin-ajax.php file. To apply a redirect or change the link after user log in you will need some customizations in theme’s js: http://screencast.com/t/HCLVh7WjgjB
This is a complex task which require many customizations and unfortunately I can’t offer a solution now. If you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you as we can’t offer customization services at the moment.

Thanks!

Hi

Replied you via email.
Thanks!

Hi

Our developers works at the next theme update but I can’t say for sure how much time will pass until will be finished. My advice is to update at the current version available on themeforest, V 2.3.5, if you didn’t do it already.

Thanks!

Hi

We will need the login details for your site so we can take a closer look at this issue. You can either provide the login for your main site or also you can create a sub-domain and duplicate the same configuration as on your live site.
Make sure you send us the login details at the indicated email address as this is a public forum and everyone can see the information posted here.

Thanks!

Hi

I am not sure I understand your issue so please provide your site url so I can inspect it closer and get back to you with a more accurate answer.

Thanks!

Hi

Video’s width it’s controlled by the theme and is set to 100% from the container where it’s displayed. However the theme does not control the video content. By this i mean that even if you re-size it’s width at 80% let’s say: http://screencast.com/t/7roeWegeXa the aspect black bars will still be there as they are bundled in video: http://screencast.com/t/7roeWegeXa
To correct the video layout when it’s hested on your wordpress try this css in theme panel > custom cod > custom css: http://screencast.com/t/IZOKD9ZT

.mejs-container, .mejs-embed {
height: 100%!important;
}

Thanks!

Hi

I am not sure why this happens but you can try to deactivate all plugins except Visual Composer, clear all caches and test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

We recommend PHP 5.4 or greater for best performance, however we still can’t recommend PHP 7 as we didn’t tested the theme with it yet and might be some elements that will not work anymore as code gets deprecated in newer versions. I’m not saying this is the case, but there could be compatibility issues.

Thanks!

Hi

Sorry for late reply!

We manged to take a look to a possible implementation for Facebook comments on posts but we haven’t found a way to synchronize the number of comments from Facebook on the post. We also test this on a default theme and got the same behavior. The comments posted to a post shared on Facebook aren’t displayed on the site.
The plugin works fine with the theme by adding the js from Facebook after the body tag in header.php: http://screencast.com/t/97g6RJdc02cp then it’s required this line in the file corresponding with the post template used: http://screencast.com/t/TpOJKoUG8g – http://screencast.com/t/mahp4jf2

<div class="fb-comments" data-href="<?php echo get_permalink($td_mod_single->post->ID); ?>" data-width="100%" data-numposts="5"></div>

I’ve added this on our list and the time comes our developers will try to improve it. This may take some time because we have a long implementation list and we take them one by one.

Thank you all for your feedbacks.

• This reply was modified 10 years by Andrei L..

Hi

We certainly plan to extend the theme flexibility in the future updates. I’ve added your suggestion on our list and when the time comes our developers will consider it. This may take some time because we have a long implementation list and we take them one by one.

Thanks for your suggestion, have a nice day.

Hi,

Before trying the manual method, you can try a few things to get the demo install to work:
First thing you need to check is if you meet the newspaper system requirements:
https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Then you need to increase your system status parameters: http://screencast.com/t/tMBmoCHFw0 These entries are set in php.ini file and should look like this:

max_input_vars = 5000
max_execution_time = 300

These 2 will be required not only for the demos, they are requirements for the theme’s functionality.
Then, if the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it.
If all of these will not do it, please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/YKdYy3rS

.td-header-style-8 .td-header-sp-ads .td-header-ad-wrap{
margin-top: 10px;
margin-bottom: 10px;
}

You can increase margins values as you want.
Thanks!

Hi

The theme load the same banner ad on all devices, only the css changes depending by screen’s resolution. To load a image by a different size on mobile you will need a script which detect screen’s width and load the image depending by this result.
This is a complex task which require many customizations and unfortunately I can’t offer a solution now. If you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you as we can’t offer customization services at the moment.

Thanks!

Hi

The background layout it changes depending by proportion between width/height. To change those values are required some changes in theme’s js: http://screencast.com/t/gTIF2oTsLZ
Also you can try this css and adjust the width’s value as you need:

.td-stretch-height{
width: 120%;
}

You can use media queries to set different values depending by screen’s resolution. Note that this is a complex task which require good css knowledge, also js coding skills are required if you want to go deeper. If you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you as we can’t offer custom services at the moment.

Thanks!

Hi

The theme redirect the user to the homepage when logs out from the site: http://screencast.com/t/DDsl4djXlk You can change that function with a custom link or a different redirect.
If you want to redirect users to a custom page after they log in on your site then you can use a similar implementation with this one presented in WordPress docs in functions.php file: https://codex.wordpress.org/Plugin_API/Filter_Reference/login_redirect

Hope this help.
Thanks!

Hi

I am not aware how the code that you want to add in theme, works and I can’t provide an exact answer. If the code it’s a js which can be loaded in footer then you can add it in theme panel > custom code > custom javascript.
For more details about code’s implementation please check the its documentation and if you still need assistance in this regard please provide more details so I can inspect this closer and get back to you with a more accurate answer.

Thanks!

Hi

You can echo out a value or a string from the custom field using a code like this one: http://screencast.com/t/XRkkTQhw5Ap – http://screencast.com/t/5qlGC4RQSSy – http://screencast.com/t/5qlGC4RQSSy

<div class="td-excerpt">
<?php
$post_meta = '<i style="font-size: 20px">' . get_post_meta($this->post->ID, 'my_custom_field', true) . '</i>';
echo $post_meta;
?>
</div>

In your example you’re using $post->ID to get the post id but this will not work because the $post variable it’s not defined in td_module_11. The variable is defined in td_module class, so in order to be accessed it must be called as in the above example.

Thanks!

• This reply was modified 10 years by Andrei L..

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and we will try to find a solution in shortest time possible.

Thanks!

Hi

Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also deactivate all plugins except Visual Composer, clear all caches and test again.
If you’re using a child-theme deactivate it then check if the problem is still there.
Regarding the code from child theme there is an important aspects that must be considered:
– if in previous theme’s version a specific code added in child theme worked fine that doesn’t mean that will work with a new theme version. When theme update many of its files are changed and it’s a good practice to check update_log.txt file for each update and see what files had been modified so if those specific files are used in the child theme you will have to check your customizations to not break the functionality of the theme.
If you still can’t manage to solve this issue please send us an email at contact@tagdiv.com with your login credentials so we can take a closer look at this issue.

Thanks!

Hi

This is in our attention and we will investigate it as soon as possible. However I can’t say for sure how much will take until we can find a solution as we have many feature request to implement and all this require time and many researches in order to achieve the best performance.

Thanks for your understanding.

Hi

Try this css in theme panel >custom code >custom css: http://screencast.com/t/F5mca00hwWa

.home .td-module-comments{
display: none;
}

Let me know how it goes.
Thanks!