Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

I can’t say how long will take until we fix this issue but we will do our best to find a solution in shortest time possible.

Thanks for your understanding!

Hi

Please make sure that you updated the theme according with or documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ deactivate all plugins except Visual Composer, just to make sure that there is no conflict, clear all caches and test again.

Let us know how it goes.
Thanks!

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

The big grid 6 was tested and on mobile devices works like this:
-the first post displayed by td_module_mx11 will remain on top: http://screencast.com/t/8jBbGr5BB8
-the others posts displayed by td_module_mx10 will have a “slide” property like here: http://screencast.com/t/rReusZkT6

Thanks!

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hi

Please make sure that you have the blocks enabled in Visual Composer settings: http://screencast.com/t/OYOKAGyBsYf clear the cache memory and test again.

Thanks!

Hi

The theme does not control the content delivered by youtube, it only embed the video in order to be displayed. However I’ve test this on my side and the annotations are displayed fine: http://screencast.com/t/7mQq68ePfnu8
Please make sure that you set your annotations properly then test again, Also you can test this with a default wp theme.

Thanks!

Hi

You can change the font size from the text inside smart-lists using this css: http://screencast.com/t/SXXxKL9dChg

.td-sml2-description p{
font-size: 14px!important;
}

Thanks!

Hi ajblock7

This is a task which require many changes in theme’s grid. Theme developers will investigate this in order to find the best solution. Unfortunately I can’t say when the new grid will be ready but we do our best to prepare it in shortest time possible.

Thanks!

Hi

Thanks @Chris for your tips!

@ajblock7 first you need to add a css class for the word, like here: http://screencast.com/t/sd1G4nxW then add this css in theme panel > custom code > custom css:

.colored-text{
color: #439899;
display: inline-block;
margin-bottom: 0;
}

The result should be like here: http://screencast.com/t/igDXT67C
Thanks!

Hi

The theme doesn’t have a option to share the post/page via email but you can use a plugin to achieve that. Unfortunately we didn’t tested any of the plugins with a similar functionality and I can’t make any recommendation. Also I found here some information which may help you implementing this feature: http://www.wpbeginner.com/plugins/how-to-add-email-this-option-to-your-wordpress-posts/

Thanks!

Hi

I’ve checked your site and the social icons are displayed fine: http://screencast.com/t/c6qams0jB also the pagination arrows: http://screencast.com/t/T0wh9AM3
If this is not what you mean or you still have this issue please provide more details about it so I can inspect it closer. Meanwhile make sure that you empty all caches including browser cache memory then test again.

Thanks!

Hi

1. Please provie your site url so I can inspect this closer. Meanwhile try to deactivate all plugins except visual composer, clear all caches and also make sure that you’re not using any tools which minify the js as this may create issues.
2. The theme does not have any options to embed a radio player and to achieve that most likely you will need a plugin. Unfortunately I can’t make any recommendation as we didn’t tested any plugin with a similar functionality and I can’t say how they will work with our theme. I found here some information which may help: http://www.wpbeginner.com/plugins/9-best-audio-player-plugins-for-wordpress/
3. I am not sure what you mean so please provide more details about this.

Thanks!

Hi

I’ve checked our site and seams that the slide block works fine now: http://screencast.com/t/qQJRLF0TPe5 If you still have this issue please provide more details about it so I can duplicate it on my side and get back to you with a more accurate answer.

Thanks!

Hi

I’ve checked your site and found this error in browser console: http://screencast.com/t/c9Df44GzJX This happens usually when loading fonts from another source so the solution would be to load the fonts from the same source. This method worked for most users: http://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co

Thanks!

Hi

Use this css to hide the the buttons on mobile devices:

@media(max-width: 768px){
.aps-social-icon-wrapper{
display:none;
}

The white area have the same width on both sites: http://screencast.com/t/ipEyyyPoky0R
Thanks!

Hi

We didn’t had such a issue before and i am not sure what could cause this.
Check the browser console if there are any errors while the pagination buttons are used. You can also try to create a new local install on your computer with the following configuration: the latest version of WordPress, v 4.4.1, the latest version of the theme, v 2.3.5 and the Visual Composer plugin v 4.9, this version is included in theme path.
Test the pagination with this configuration and check if the problem persist.
If you still can’t manage to solve this issue create a development environment which can be accessed live then address us at contact@tagdiv.com and provide wp-accuses so we can take a closer look at this issue.

Thanks!

Hi

The theme is tested and youtube videos works fine on mobile devices. Try to deactivate all plugins except Visual Composer to make sure that there is no conflict, clear the cache memory and test again.

Thanks for the message!

Hi

Try this css in theme panel > custom code > custom css: http://screencast.com/t/pzLYmWBvRu

.td_block_16 .td-excerpt{
text-align: justify;
}

Thanks!

Hi

Creating a new post template it’s a very complex task which require good coding skills and many customizations in theme files. The new template must be registered in td_config.php here: http://screencast.com/t/37BdPEPMhnh using theme api: https://forum.tagdiv.com/td_api_single_templateadd/
Then you will need to create a new single_template_custom.php and a new loop_single_custom.php file where you will actually build your template structure.
You can take the existing post templates as a model then try to create your own.

Hope this help.
Thanks!

Hi

Please provide a link where I can inspect this issue.
Thanks!

Hi

Try to deactivate all plugins except Visual Composer, clear all caches and test again. If the problem persist please provide your site url so I can inspect it closer.

Thanks!

Hi

I’ve checked your site and seams that the css is missing. This could be caused by a plugin which conflict with the theme so you can try to deactivate all plugin except Visual Composer, clear all caches, purge the cdn files if you’re using and test again.
If the problem persist try to update the theme at the current version available on themeforest following the steps indicated in our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Thanks!

Hi

You can use the do_shortcode function in author.php file like here: http://screencast.com/t/W0M6ZyLMy – http://screencast.com/t/LaEz5azY
To obtain a dynamic form depending by author follow this steps:
-create a contact form for each author and complete it with its contact details: http://screencast.com/t/IfZHuS77R Each form will have a unique shortcode
-in author.php file you will need a condition like this: http://screencast.com/t/7EZaBKXCnm0

 <?php
                    if (the_author_meta('first-author-id')){
                    echo do_shortcode('contact-form-for-first-author');
                        }
                    elseif (the_author_meta('second-author-id')){
                    echo do_shortcode('contact-form-for-second-author');
                        }
                    ?>

To find the author id follow this link: http://screencast.com/t/UqX5wQ9CxIGw

Thanks!

• This reply was modified 10 years by Andrei L..