Hi

Indeed your logo is smaller than the dimension you indicated: http://screencast.com/t/oNCaXnGroTqm
Try this custom css in theme panel > custom css to increase its size: http://screencast.com/t/KSNBsrjvTpeO

.td-header-sp-logo img{
width: 100%;
max-height: 150px;
}
.td-header-sp-logo{
width: 500px;
}
.td-header-header {
margin-top: 15px;
margin-bottom: 15px;
}

Let me know ho it goes.
Thanks!

Hi

We didn’t tested the plugin that you indicated above with the theme so I cannot provide an exact answer in this regard. Check in plugin documentation if there are any instruction regarding its integration with a WordPress theme or try to contact the author and ask him for advice. Also you can try by adding a text block where you want to display that widget, and paste the plugin’s shortcode in it.

Hope this help.
Thanks!

Hi

The link you provided is not valid: http://screencast.com/t/DMFGFuqXX
You can remove the Latest article section from a page by using a different page template then Page builder + latest in Visual Composer: http://screencast.com/t/wTtwNEHwSe
The widgets displayed in sidebar should appear in the order they were placed there. Please make sure that you added the widget properly, also make sure that you selected the right ad spot: http://screencast.com/t/z8PoOcAc6au

Let me know ho it goes and if you still have this issue please provide a link or an screen pointing the way you added the ad box in sidebar so I can duplicate the situation on my side.

Thanks!

Hi

Are you referring at the 404 Page not found error: http://screencast.com/t/KeBEo2YH0 ? If so try to save the permalinks under Settings > Permalinks: http://screencast.com/t/gDoX6vMdHlH6 and test again. If this is not what you mean please provide more specific details so I can duplicate the situation on my side.

Thanks!

Hi

Replied you here: https://forum.tagdiv.com/topic/error-import-data-demo/

Thanks!

Hi

Replied you here: https://forum.tagdiv.com/topic/error-import-data-demo/

Thanks!

Hi @bachir10452km

Sorry for the delay, we don’t work on weekend.
1. Try to increase the WP_MEMORY_LIMIT at 64MB or higher, here it’s a guide regrading this
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP Also make sure that you install the plugin according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ Do a clean update, meaning that we recommend that you delete the old version of the plugin before uploading the new one.

Regarding the demo error import, this also can happened because the server security module blocks the access to admin-ajax.php file. When this it’s requested many times it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Note that some host may restrict the access at content provided from external sources, so you can check in cpanel if there are any options regarding this or contact your host provider and let him know about this.

Let us know how it goes and if you still can’t manage to solve this issue address via email at contact@tagdiv.com and provide wp-access and we will inspect this issue as soon as possible.

Thanks!

Hi

Try this guide and regenerate the thumbnails for all your images: https://forum.tagdiv.com/how-to-fix-strange-thumbnails/ also check in browser console if there are some errors, deactivate all plugins except Visual Composer, clear all caches and test again. If this does not help try to deactivate the lazy load animation from template settings: http://screencast.com/t/i7sTXja7keD then check again.
Let me know ho it goes and if the problem persist please provide your site url so I can inspect this closer.

Thanks!

Hi

Please provide some images pointing the issues, also a specific link, as I can’t find them on your website. On my side the site loads fine: http://screencast.com/t/KAm8oSKY – http://screencast.com/t/96V9gvZpE8

Thanks!

Hi

Please make sure that you installed the VC plugin according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ also try to deactivate all plugins again, clear all caches purge the cdn file, if you’re using and test again.
Let us know how it goes and if the problem persist send an email at contact@tagdiv.com with your site’s login details so we can inspect this issue closer.

Thanks!

Hi

Replied you here: https://forum.tagdiv.com/topic/error-import-data-demo/

Thanks!

Hi

Please make sure that you have permission for upload folder, you can try to upload an image to media library to check this. Also you can contact your host as this may be related to the server configuration.
In case you need to change the permissions here it’s a guide: https://codex.wordpress.org/Changing_File_Permissions

Thanks!

Hi

Please make sure that you updated the plugin according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ also clear all caches, deactivate all plugins except Visual Composer and test again.

Let us know how it goes.
Thanks!

Hi

Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also you need to update the plugins included in the Newspaper-tf/plugins, deactivate and delete the old versions, then install the new versions of each plugin that you need from the indicated path. You can read more about the update process for Visual Composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks!

Hi

You must have post views enabled from Theme Panel > Post Settings – http://screencast.com/t/JqH3jwFX6xA then you can test it by editing a post and take a look at custom fields: http://screencast.com/t/mSiJvu61tGj then refresh the post a few times and check if it increments. If those values are changed when the post is viewed then 7 day sort should work properly and the post should appear to your block.
Please check this without any plugins active except of Visual Composer, clear cache and see if you still have this issue.

Let me know how it goes!
Thanks!

Hi

Please check in System status if the Seed Booster plugin is active: http://screencast.com/t/aB6l7kDziC If the plugin is disabled try to comment this lines: http://screencast.com/t/HaOmyxJ45oX Also make sure that you added the correct file id, clear all caches and test again.

Let me know how it goes.
Thanks!

Hi

Try this custom css in theme panel > custom css:

@media (max-width: 768px){
.td_block_related_posts, .td-post-next-prev{
display: none;
}

Thanks!

Hi

Please make sure that you updated the social ids according with our documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ also clear all caches and test again.
Let me know how it goes and if the problem persist please provide your site url so I can inspect it closer.

Thanks!

Hi

Thanks @Chris!

@Kortris to remove the theme name from page source you need to edit the td_wp_booster_functions.php file and remove the indicated line: http://screencast.com/t/mygbQc6FiB – http://screencast.com/t/7jsHzDdm

Thanks!

Hi

I’ve checked your site on iPod and the content seams to be displayed fine now: http://screencast.com/t/L32f62Vb – http://screencast.com/t/mMpjGDMBF If you still have this issue try to clear the iPad/iPhone cache memory, deactivate all plugins except Visual Composer and test again. If the problem persist please provide a screenshot and a specific link so I can inspect it closer.

Thanks!

Hi

You can hide more article box for mobile devices using this custom css in theme panel > custom css: http://screencast.com/t/cO9GiCcQ4nT0

@media (max-width: 767px){
.td-more-articles-box {
display: none;
}
}

Thanks!

Hi

Sorry for misunderstanding!
In latest theme updates those elements were moved in Formats section: http://screencast.com/t/duVFjBtfq

Thanks!

Hi

I’ve checked your site and noticed that the server response time when the index file is delivered is almost 9s: http://screencast.com/t/0yFoOW4Dz that’s why appear that delay until the page is loaded. Check in error log if there are any error related to this issue, also try to deactivate all plugins except Visual Composer and test again.

Let me know how it goes.
Thanks!

Hi

Try to deactivate the Speed Booster plugin then check in browser console if the errors still appear. First try to deactivate all plugins except Visual Composer, clear all caches and test again.
If the errors appear only when Speed Booster is activated, that happens because some plugins cause conflicts when their’s resources are moved to footer. You can check a plugin behavior with Speed Booster enabled by adding it on allowed plugins list: http://screencast.com/t/dCMffJFq or by moving its css/js resources at page bottom: http://screencast.com/t/P7r6uHvvJl
For more information regarding Speed Booster please check this topic: https://forum.tagdiv.com/topic/speed-booster-questions/

Hope this help.
Thanks!

Hi

Try to add this line of code 'exclude' => '78, 79' in td_menu.php like here: http://screencast.com/t/IVmmy7eGt and replace the initial numbers with the category’s id which you want to exclude from menu. To get the category id please follow this link: http://screencast.com/t/MqtXVVBg

Let me know how it goes.
Thanks!