Hi

Thanks for letting us know and for your message.
Have a nice day!

Hi

Try to purge cdn file if you’re using, clear browser cache and test again.
If the problem persist please send an email at contact@tagdiv.com with your site’s login details so we can inspect this issue, also include a link to this topic.

Thanks!

Hi

The logo is displayed like here when I visit your site: http://screencast.com/t/EaeyxJxFv1b To modify the margin values just change this numbers as you like:

margin-top: 15px;
margin-bottom: 35px;

Thanks!

Hi

By default the theme doesn’t display the top bar on mobile devices, but you can use custom css in theme panel > custom css to display the top widget: http://screencast.com/t/ygpLdtt3uW8T

@media (max-width: 767px){
.td-top-menu-full {
display: block!important;
}
.td-header-sp-top-menu {
display: none!important;
}
.td-header-sp-top-widget {
display: table!important;
margin-left: auto;
margin-right: auto;
float: none !important;
}
}

Let me know how it goes.
Thanks!

Hi

@pawsandwhiskars we do our best to answer at customers questions and serving theirs needs it’s a goal of us.
Indeed google structured data is not a tool for seo but is a reliable tool for testing the html structure of a web page. If the post title is seen by the browser with h1 tag, every other testing tools, which refers at page structure when analyze the page, should display the same result.
If the result is different than is expected means that either the tested post have a different tag for title, that should be visible in browser’s inspector, or the testing tool interpret something wrong and in this case must reconsider its utility.

Thanks!

Hi

I’ve checked your site with Google Chrome browser and works fine now: http://screencast.com/t/AqADanOkne If you still have this issue try to clear all caches, browser cache too and test again.

Let me know how it goes.
Thanks!

Hi

I’ve checked different posts from your site with facebook debugger and the og:image is missing: http://screencast.com/t/c50zyHQc that’s why no image appear when the post is shared. Try to save the permalinks under Settings > Permalinks: http://screencast.com/t/xuD8c92GZPHU clear all caches, deactivate the plugins except Visual Composer and test again.

@Chris thanks for the suggestion, I’ve added it on our list and we will release the proper documentation as soon as possible.

Thanks!

Hi

The size for theme’s blocks can be changed only by affecting the code. Either you change the thumb used for the slide block, in this case, or you register a new thumb size in td_config.phph: http://screencast.com/t/P4GCQ56t16 and use it instead of the current one.
This changes involve lots of customization and good coding skills and if you don’t know how to do it yourself my advice is to look for a developer from sites like http://studio.envato.com/ to do it for you as we cannot offer custom modification at the moment.

Thanks for the message!

Hi

To remove the field for website from comments section you need to edit comments.php file and comment the indicated lines: http://screencast.com/t/28D2pecD – http://screencast.com/t/qQB8oYI5sWv
The theme uses the WordPress comment system and the error message which appear if the user don’t fill all required fields, in order to post a comment, is also generated by WordPress. To change that you will need to edit the file wp-comments-post.php from WordPress.
This is a complex task and we can’t offer customization services at the moment so if you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Hi

I’ve checked your site and the top menu is displayed fine now: http://screencast.com/t/VJ3pC1cZy If you still have this issue try to clear all caches, browser cache too and test again.

Thanks!

Hi

Header style 6 have a different implementation then others header styles, so to remove the logo you need to edit header-menu.php file and comment this lines: http://screencast.com/t/9myqkP9J33y – http://screencast.com/t/gC9M0oP6c

Let me know how it goes.
Thanks!

Hi

The post title is displayed using h1 tags, you can check that in the function which generate the title for posts: http://screencast.com/t/bUpgiDYyvvX also google structured data tool display the same result: http://screencast.com/t/U3S3lkSHjZv

Thanks!

Hi

You don’t need to delete the post, if you managed to solve the problem we will consider the topic closed.
Thanks for the message!

Hi

For some reason the header warp have a height by 900px on the product post page, that’s why appear that blank space. Try to deactivate plugins except Visual Composer and Woocommerce, clear all caches and test again. if the problem persist try this custom css in theme panel custom css: http://screencast.com/t/mOPfX2IMQ

.td-header-wrap {
height: auto!important;
}

Let me know ho it goes.
Thanks!

Hi

The theme is checked for security issues before being sent for sale, and double checked by envato before being approved, so it’s totally safe. You can check that by downloading a clean version of the theme from themeforest and scan it with an antivirus on your local computer. This could be a false positive, but please make sure that your permission for the upload folder are set properly: https://codex.wordpress.org/Changing_File_Permissions also you could contact your host provider and ask for more details in this regard.

Thanks!

• This reply was modified 10 years by Andrei L..

Hi

Try using this css class sf-menu or the specific id for the main menu, you can obtain the id by inspecting the element (main menu) in browser developer tool: http://screencast.com/t/k2qAvilZxlWa
Note that we didn’t tested this plugin with the theme so I am not aware of its functionality. For more details check the plugin’s documentation or try to contact the author and ask him for advice.

Hope this help.
Thanks!

• This reply was modified 10 years by Andrei L..

Hi

Try to clear all caches, deactivate all plugins, leave just Visual Composer active and test again, also verify the console for any errors while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If the problem persist try to check system status: http://screencast.com/t/3Nv4Hrv6

Increase max_execution_time at least at 300 and the max_input_vars should be bigger than 2000. Those values are set in php.ini file so try to access it but note that some hosts may restrict the access at this file, if you don’t have access to it contact your host provider and let him know about this situation. Also check the WP_MEMORY_LIMIT from wp-config.php file, here it’s a guide regrading this
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Let me know how it goes!
Thanks!

Hi

You can use the speed booster plugin to move this resources at page bottom, for more information please check our page speed guide: https://forum.tagdiv.com/how-to-make-the-site-faster/ Note that from Speed Booster V 4.1 the move_style_to_footer function was renamed to move_style_to_footer_queue so the code should be like here:

$this->move_style_to_footer_queue(‘your file id’);

Thanks!

Hi

The theme was designed to display the logo at 272x90px. To increase the size you need modify the width value of this class .td-header-sp-logo, default value is: 248px;

.td-header-sp-logo{
width: 384px!important;
}
.td-header-sp-logo img{
width: 100%;
}

Note that you will need other customization for the layout such that the elements fit well according with the new logo size. You can find useful information abut css here: http://www.w3schools.com/css/default.asp or if you can’t do it yourself my advice is to look for a developer from sites like studio.envato.com to do it for you, as we can’t offer customization services at the moment.

Thanks!

Hi

To remove the logo you need to edit the file corresponding with the header style that you’re using and delete this code: http://screencast.com/t/tdX9Sat7CeFQ

Let me know how it goes.
Thanks!

Hi

The pages don’t have h1 tags in theirs html structure but as Chris suggested you can use a text box with some content to add this tag.

Thanks!

Hi

Please make sure that you set the the smart snap to be always displayed: http://screencast.com/t/GBer6k6r4
Regarding the issues with images on mobile I am not sure why this happens as I’ve tested your site on mobile devices and works fine: http://screencast.com/t/GBer6k6r4 Try do deactivate lazy load animation, clear all caches including the phone’s cache, deactivate all plugins except Visual Composer, and test again.

Thanks!

Hi

Thanks @Chris!
In addition at what Chris said, you could try to remove the header ad code, clear all caches deactivate the plugins except VC and test again. Also make sure you empty the phone cache memory too.

Let us know how it goes!
Thanks!

Hi

I am not sure what you mean so please provide more details, also a link with this issue, if possible.

Thanks!

Hi

Glad you could do it.
Just a mention, when Speed Booster plugin is active the theme’s js is loaded from tagdiv_theme.min.js file, so you need to edit that file as the changes take effect when this plugin is active.

Thanks!