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tagDiv Member
I love to drive fast cars and to play Need for Speed! I enjoy to help customers tweak their websites for high performance! I’m a proud member of the tagDiv support team!
Andrei L.
tagDiv Member

Hi

1. I’ve checked your site and and found some errors in console: http://screencast.com/t/DttVdbJv They could be caused by some plugins that conflict with the theme’s js, so you can try deactivate the plugins again, leave just Visual Composer active, clear all caches, browser cache also, purge the cdn file if yo’re using and test again.
2. Try do disable lazy load and test again for the opacity problem: http://screencast.com/t/G9ndeOXVvBd

Let me know how it goes and if the problems persist please send an email at contact@tagdiv.com with your site login details so we can inspect this issue, also include a link to this topic.

Thanks!

Andrei L.
tagDiv Member

Hi

You need to edit td_module_single_base.php file and remove the indicated code: http://screencast.com/t/RsTwj8L3Xz This modification will remove the link only from the author box, if you want to remove it from post too: http://screencast.com/t/Z1RX8lStg7U follow this link: http://screencast.com/t/zIlDtxqL2w

Let me know how it goes!

Thanks!

Andrei L.
tagDiv Member

Hi

Please make sure you installed the theme properly as it’s indicated in our guide: https://forum.tagdiv.com/installation-newsmag/ Also use the theme only with the plugins included in the package downloaded from themeforest.
If you’re referring to the fact that the changes made in admin panel doesn’t save, please check this topic for more details: https://forum.tagdiv.com/topic/problems-with-theme-panel/#post-62980

If none of this work please send an email at comntact@tagdiv.com with your site login details and we will inspect this issue, also include a link to this topic.

Thanks!

Andrei L.
tagDiv Member

Hi

On the current version (V2.1) the dropscaps should be here: http://screencast.com/t/XqB1epazjL so please make sure yo’re using the actual theme’s version. Also you can try deactivating all plugins, clear the cache ant test again.
Let me know how it goes and if the problem persist please send an email at contact@tagdiv.com with your site login details, so we can inspect this issue, also include a link to this topic.

Thanks!

Andrei L.
tagDiv Member

Hi

Try this custom css in theme panel > custom css:

@media (min-width: 767px){
.td-header-menu-wrap {
display:none;
}
}
@media (min-width: 767px){
.td-container{
border-top: 1px solid #e6e6e6;
}
}

The result should be like here: http://screencast.com/t/qa0kgMLfo

Let me know how it goes.

Thanks!

Andrei L.
tagDiv Member

Hi

Try this custom css in theme panel > custom css:

.td_block_big_grid_4 .td-module-meta-info{
display:none;
}

Thanks!

Andrei L.
tagDiv Member

Hi

To increase the post width you need a lot of customization, you need to change the theme’s grid and for that you need to increase the others elements width’s, (header, footer) as the layout to maintain the same look. That involve custom work and unfortunately we cannot offer it as we work hard on the development, updates, fixes and support. You can always look for a freelancer from sites like: http://studio.envato.com/ to do it for you.

Thanks!

Andrei L.
tagDiv Member

Hi

You can use the shortcode generated by the plugin in header ad box from theme panel, the theme will run do_shortcodes() function on the shortcode: https://forum.tagdiv.com/ads-system-full-guide/

Thanks!

Andrei L.
tagDiv Member

Hi

Try this custom css:

.category .td-category-header .entry-content{
display:none;
}

It should work fine: http://screencast.com/t/KZyVbQhA

Thanks

Andrei L.
tagDiv Member

Hi

Are you referring to the theme’s Speed Booster plugin, because that plugins can cause issues when it’s used with other plugins, that’s why we have set it to disable if detect’s an incompatible plugin: http://screencast.com/t/vtQDqbss so in your case if you haven’t altered the Speed Booster plugin this couldn’t happen due to it because it will be disabled.
From your warning message refers to the WPEngine plugin which hasn’t been tested with the theme, you can try to find an alternative to that plugin.

Thanks!

Andrei L.
tagDiv Member

Hi

You can modify the opacity with custom css to reduce the dark effect.

.td_block_big_grid_4.td-grid-style-5 .td-module-thumb a:last-child:before{
opacity: 0.3;
}

This css works for big grid 4 with style 5, if you want to aply it to another grids or style just change the classes as you need: http://screencast.com/t/gVlLyybS
Let me know how it goes and provide more details if that’s not what you mean.

Thanks!

Andrei L.
tagDiv Member

Hi

Glad it works, thanks for the message!

Andrei L.
tagDiv Member

Hi

Try to add !important to your css like this:
.widget.jetpack_subscription_widget {
color: white!important;
}

If this doesn’t do it please provide a link, because I need to inspect this to provide a more accurate answer.

Thanks!

Andrei L.
tagDiv Member

Hi

It’s possible that this issue with saving settings appears because the server security module blocks the access to admin-ajax.php file or the file it’s not found. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.

You should also check the max_input_vars directive from you php.ini file and make sure that it’s set above 2000, you can check this in system status section within theme’s panel: http://screencast.com/t/V8MumQISR

Let me know how it goes and if the problem persist please send an email at contact@tagdiv.com with your site’s admin login details so we cam inspect this issue, also include a link to this topic.

Thanks!

Andrei L.
tagDiv Member

Hi

Please send us an email at contact@tagdiv.com with your site’s admin login details and a link to this topic, so we can inspect this issue.

Thanks!

Andrei L.
tagDiv Member

Hi

You can use custom css to apply padding in theme panel > custom css: http://screencast.com/t/LALuG8vyOpVQ

.td_block_5 .entry-title.td-module-title, .td_block_5 .td-module-meta-info {
padding: 10px;
}

You can modify the value as you like.
Let me know if this is not what you mean.

Thanks!

Andrei L.
tagDiv Member

Hi

Please send an email at contact@tagdiv.com with your sites login details and a link to this topic, and we will inspect this issue.

Thanks

Andrei L.
tagDiv Member

Hi

Regarding this error http://imgur.com/texxWvt i have posted a solution in this topic: https://forum.tagdiv.com/topic/wp-booster-error-6/#post-62185

Regarding the max_input_vars directive you can check the php.ini file, if you can access it, and make sure that it’s set above 2000. Contact your host provider and let him know about this if you still can’t increase it.

Check this topic regarding speed booster conflicts: https://forum.tagdiv.com/topic/incompatibility-speed-booster/

Thanks!

Andrei L.
tagDiv Member

Hi

You can remove the box shadow around the image with custom css,

.imgur-embed-iframe-pub{
border-top-width: 0px;
border-bottom-width: 0px;
border-right-width: 0px;
border-left-width: 0px;
box-shadow: none;
}

Andrei L.
tagDiv Member

Hi

Thanks for suggestion @stuartmasson I added it on our featured request, and we will consider it!

Andrei L.
tagDiv Member

Hi

1. You can uninstall the demo from here: http://screencast.com/t/73NM0wEFwdM your content will not be deleted, just demo content.
2. All theme option are stored in your database so you have to also move the database.

Thanks!

Andrei L.
tagDiv Member

Hi

You need to insert your author ID in the code http://screencast.com/t/dQQdtdtFCbG and I indicated above how to obtain it.

Thanks!

Andrei L.
tagDiv Member

Hi

The theme use logo for mobile so you have to remove that too: http://screencast.com/t/NrWoc69tMr also make sure you clear all caches and purge cdn files (if you use a cdn host) then test again.
Let us know how it goes and provide your site if the problem persist.

Thanks!

Andrei L.
tagDiv Member

Hi

The big grid 6 have a larger height then big grid 1, and at slide depends what type of slide you’re using (1, 2 or 3 colons) http://screencast.com/t/k6CEQEkl0 If the image it’s large enough to fill the entire thumb should be displayed well because WordPress crop the image, but if it’s smaller then remain that grey space. You can try to use a plugin like Thumbnail Upscale to make smaller image fit in bigger thumbs.

Thanks!

Andrei L.
tagDiv Member

Hi

If you’re using speed booster plugin, the custom css generated by the theme it’s moved to the bottom of the page, and that’s why appear that delay. You can insert your customization directly in main css file: style.css to avoid
that delay: http://screencast.com/t/WlmjNCT7x and change the default color with the one you need.

Thanks!

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