Hello!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello @nikhilwad!

Try to add the subscription form with the RAW HTML.

Thank you!

Hello!

You need to inspect your website on desktop and mobile, so you can see what the problem is there. Also, it could be a plugin conflict or a cache issue because this code is working well on my end.

If you want to try different colors, then you need to replace the color in the code.

When I access your mobile version on my desktop, it is not loading at all, but on my phone it is loading perfectly. So, unfortunately, I can not inspect your mobile version. 
I see that your mobile version resembles the desktop version on a mobile device. 

Thank you!

Hello Robin!

Try to add it with this method: https://forum.tagdiv.com/topic/how-to-add-external-shortcodes/

Hope that helps you!

Thank you!

Hello @edragon!

Ah ok. Try to add the subcategory’s ID you like to display in the field called “Multiple taxonomies filter”.

Thank you!

Hello @Edragon!

Unfortunately, I do not have any ETA, sorry.

Try this code:

figure.wp-block-gallery.has-nested-images {padding-bottom: 20px!important;}


Thank you!

Hello @universul!

You can achieve this with the TagDiv Composer by using a cloud homepage template. Import it to your website from here: https://prnt.sc/CtfqISTUQdxw. Also, you can build it from scratch by importing a blank template.

Thank you!

Hello @luckylucciano!

It seems that you use a cloud demo. So, please change that from the TagDiv Composer editor. Access an article, edit it with the TagDiv Composer, click on the element and there you can hide or delete it. This setting can be seen in the CSS tab of every element: [Display: HIDDEN].

Thank you!

Hello!

This issue should be only a plugin conflict with some plugins that you use or a caching problem. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Please solve this issue too: https://forum.tagdiv.com/topic/lot-of-errors-caused-by-mixed-content/

Thank you!

Hello @nikhilwad!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what is the issue there, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @davinity12!

Check the size of the featured image. For example, Facebook requires an image larger than 200 x 200 pixels: https://forum.tagdiv.com/facebook-share/

Thank you!

Hello @dogukansahil!

If you need COVID19 Updates, then you can use Covid 19 statistic counter for displaying numbers for a certain country, and Covid 19 statistics table which display numbers for all countries: https://www.screencast.com/t/wFlntvwO2
These elements are in the TagDiv Composer when you edit a page.

Thank you!

Hello @wexw!

Click on the green button to edit the page with the TagDiv Composer. Scroll down to that ad and click on it. There you’ll have some settings to delete it or add your own ad.

Thank you!

Hello @wexw!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/replace-logo-on-the-aniglobe-themeplate/

Thank you!

Hello @FcousAndrew!

Unfortunately, you can not duplicate the default templates as the cloud ones, sorry.

Thank you for understanding!

Hello Vasilis!

This issue should be only a plugin conflict with some plugins that you use or a caching problem. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Hello @christopherkevil8838!

You need to select a cloud header template from the Website Manager or import one: https://prnt.sc/fAGak4xhBiOj

Please note that you can edit only the cloud elements with the TagDiv Composer.

Thank you!

Hello @christvbible!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what is the issue there, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @edanur!

Unfortunately, you can not align the date to be there for that element.

Thank you!

Hello @edanur!

Your Rocket plugin does not let the code work better. For the beauty demo, you need to overwrite the style with code. 

Thank you!

Hello @duck1970!

Strange! We need to investigate the issue further. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello Felipe!

Verify in the tagdiv Composer editor or in the Theme Panel -> Analytics/Js Codes.

Thank you!

Hello @bluedot!

Try to import the templates with the WordPress Importer.

Hope that helps you!

Thank you!

Hello @edanur!

Yes, but not for the posts/articles.

Thank you!

Hello @sarahp!

I’ve checked your website and I can see your header and menu. Please install and activate the Newsletter plugin from Newspaper-> Plugins. You can edit and add a flex block instead of block 4. Or if you need block 4, then you also need to have the Standard Pack plugin(not recommended).

Thank you!