Hello,

Please also test the images here: https://demo.tagdiv.com/newspaper/block-3/
If your images are more blurry than the ones in that link, then the issue is causes by other sources. Please provide a link so we can see these images.

Thank you!

OK, I understand. Thank you for being our awesome customer.
Have a nice day!

Hello,
Are you sure all fields are properly filled as mentioned by the guide? If so, then maybe you have an id that consists of both letters and a large number. If this is the case, try to only use the large number without the letters and ‘-‘.
If you still cannot get it done, please provide a link to your site so we can inspect it. Maybe the Facebook id has limitations or restrictions set.

Thank you!

Hello,

Sorry but for the moment our theme does not have such functionality. The content or sidebar width cannot be increased except for pages which can be stretched to full width. On posts and other templates, the width is fixed and there is no simple way to alter it.

Thank you!

Hello,

Have you tried the “column text element”? https://www.screencast.com/t/CSegDCy3w
Please check every variable before drawing conclusions.

Thank you!

Hello,

You can add the play store in the header and footer icons but you will not be able to add it to the social counter plugin unfortunately without code modifications.
For the header and footer icons, here is an example of how a new network can be inserted:
https://forum.tagdiv.com/topic/how-to-add-xing-as-a-social-network/

Thank you!

Hello,

The solution is a temporary fix and not an official implementation yet. If the solution does not work for you, then you will either have to check the implementation again and clear all caching or wait for a theme update as it is not yet an official code. It is a quick fix we made to help our users. It could not work for everybody.

Thank you for your patience.

Hello,

You can change the colors for the mobile header from the theme color sections: https://www.screencast.com/t/OnP0PzSp
The top bar was never meant to show up on mobile devices but it can be a activated with a css code if you want. You will have to provide a link to your site though so we can provide the proper code.

Thank you!

Hello,

Please read this guide: https://forum.tagdiv.com/page-templates-2/

Thank you!

Hello,

Please follow this topic:

https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thank you!

Hello,

Please follow this topic:

https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thank you!

Hello,

Please follow this topic:

https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thank you!

Hello,

Please follow this topic for the time being:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/

Thank you!

Hello,

Our theme does not limit the breadcrumb size so it could be a plugin conflict. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

No, our AMP plugin does not require any additional plugins to be used.

Thank you!

Hello,

You can try this code in your custom css box in the theme panel:

@media (max-width: 767px){
.td_block_image_box .td-image-box-span {
width: 50%!important;
float:left!important;
padding: 2px 25px!important;
}

Thank you!

Hello,

All of the system status parameters must be green. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
And if the problem is still there after using the guide, please contact us via email at contact@tagdiv.com and provide w link to your site and wp-admin so we can login and investigate.

Thank you!

Hi,

Our theme does not change the emails sent by wp so it is the default WP email sent, unchanged by any theme code.

We will change the ‘index’ to ‘inbox’ in the new theme update.

Thank you!

Hello,

Unfortunately our theme does not have any reviews for pages. You can only use reviews on posts in our theme.

Thank you!

Hello,

Maybe you use special characters in the sidebar name. WordPress will strip the content of a sidebar if you use language specific characters.
Plugins also affect the sidebars so please test this without untested plugins.
You can read this topic which describes the issue: https://forum.tagdiv.com/topic/special-charachters-can-not-be-used-for-the-name-of-sidebars/

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

There is no trick. You simply post one question and wait for the answer. We answer from oldest to newest. If you post multiple replies in the same topic it will be moved to fresher posts and delay the answer.
Unfortunately there is no simple way of making the mobile menu kick in earlier. You can try a search and replace through the thee files and replace the 767 px which is the trigger for the mobile theme and change it with a bigger value, but you will have to be careful for each case in particular to not break the code.

Thank you!

Hello,

Please try to disable all plugins besides the tagdiv composer and the mobile theme and restore any optimization/customization. Then test again. There could be a plugin preventing google from grabbing the correct info. It seems the css is not being grabbed properly in the test.

Thank you!

Hello,

Please do not use 2 page builders. Only choose 1
The tagdiv composer works with custom post types exactly as wpbakery as it is a theme specific implementation. Please use the post type filter like mentioned here: https://forum.tagdiv.com/block-settings-guide/
Choose your favorite page builder and disable the other as they will conflict between each other if both are used.

Thank you!