Hello,

A fix is on the way. There is no general code I can provide as there are a few cases where this happens and we have to test for all particular cases. Sorry for the inconvenience. We will provide a fix as soon as possible.

Thank you for your understanding.

Please update to the latest version as there was an update to version 8.7.1 that fixed the issues regarding visual composer as well as other urgent fixes.

Thank you!

Hello,

Yes it could be a well known error. Please make sure your home url matches the site url. If you implemented ssl, please make sure they are https links and not http

Thank you!

Hello,

Sorry but the tagdiv composer only works on pages for the moment. There is no implementation made for it to work on posts, categories or other templates.

Thank you!

Hello,

The header color can be changed from the theme panel depending if you use the mobile theme plugin or not. If not, then you will find the color in the ‘theme colors’ section: https://www.screencast.com/t/7kd4Poj3
If you do use the mobile theme plugin, then the colors will be changed from the mobile theme settings at the bottom of the theme panel.

Thank you!

Hello Lars,

We have encountered this issue before with our users but could not find the answer to this issue. Please help us understand what device you are using that does not have a scrolling possibility. A mouse has a mouse wheel, a touchscreen device can scroll with gestures, a laptop/notebook has a touch-pad. What type of device do you use that cannot scroll? If you help us understand this, we will implement a fix for the specific device but we cannot think of any situation where you do not have scrolling possibilities. We did not add a scrollbar to the tagDiv composer but if there are indeed devices out there that cannot scroll, we will implement a scrollbar if needed.

Thank you!

Hello,

In order to improve your page speed score, please use this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/

As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

Please use seo by yoast and activate the OG image: https://yoast.com/social-media-optimization-with-yoast-seo/

Thank you!

The update notes are provided when there is a special case that needs to be met in order for the update to go smoothly. This will usually be mentioned in the update log that comes with the theme.
Thank you!

Please contact us via email at contact@tagdiv.com
Thank you!

Hello,

I can see the exact same footer on all your pages. This one: https://www.screencast.com/t/C5apo1y2

Thank you!

Hi, Please read this guide to learn how the mobile theme plugin handles pages: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi, also check if admin-ajax.php is being blocked by your host or if you have any rules in your htaccess that can block theme panel or theme files access.
Please also check your ssl implementation and make sure it is done properly.

Thank you!

Hello,

For the moment please downgrade the theme to a previous version (8.6) if you do not have this version, we can provide it via email at contact@tagdiv.com. We are currently investigating this issue.

Thank you!

• This reply was modified 8 years by Bogdan B..

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

It seems you are using the mobile theme plugin. If you want to keep the demo style intact on mobile devices as well, then please deactivate the mobile theme and use the standard responsive layout instead.

Thank you!

Hello,
Please provide a link to our site so we can inspect it. We cannot recreate this issue on our end.
Thank you!

Hello,

It is always recommended to make a full back-up before updating themes or plugins or eve wordpress. Please restore a previous back-up if you did. If not, then there is a good change the content is lost. An update ca sometimes go wrong. That is why we always recommend FTP. It is the safest method of updating your site.

Thank you!

Hello,

Please make sure you update the tagdiv composer plugin as well after updating the theme. You need to use version 2.0 of the tagdiv composer. Please also update the multi-purpose plugin as well.

Thank you!

Hi,

That is happening because of the inline styling of the review style. It ads inline styling such as this
– https://www.screencast.com/t/NXi6q2w3
Inline style attributes are not allowed in AMP pages. I will add this on our list and it will be fixed as soon as possible. Sorry for this inconvenience.

Thanks

Hello,

Sorry but our theme does not have such a setting. The ad system in our theme places ads across the whole website. It does not have any option to do this selectively for each page or category in particular. You will have to use an ad plugin that can provide this functionality.

Thank you!

Hello,

Please make sure you have tagdiv composer version 2.0 and multi-purpose plugin as well. The old version of the theme will not work with the new version of the tagdiv composer plugin and vice-versa. We will soon release an update to fix all of the issues mentioned.

Sorry for the inconvenience.

Hello,

Please use one of the full logo header styles: 9, 10 or 11 as these header styles use the exact same size you upload the image in.

Thank you!

Hello,

Please provide a link to your site so we can inspect the issue you mention as we cannot recreate this on our end.

Thank you!

Hello,

Please disable your current version of the tagdiv composer and delete the plugin. Then install it again from the main theme panel as the plugin needs updating as well.
Make sure you have tagdiv composer 2.0 installed.

Thank you!