Hello,

Sorry but the tagdiv composer does not feature a ‘tabs’ element. If tabs are a must have on your site, then you will have to either use visual composer instead of tdc or find a plugin that can provide a tabs shortcode.

Thank you!

Hello,

Sorry for the inconvenience. Please do not use it together with a child theme or with the mobile theme plugin. We will release a fix as soon as possible,

Thank you!

Hello,

Please read this guide: https://forum.tagdiv.com/page-templates-2/

Thank you!

Hello,

Yes, our theme now features a video background for pages only. You can add a video background on a row in the tagdiv composer: https://www.screencast.com/t/txdJrp48

Thank you!

Hello,

Are you using a plugin to embed the Instagram content? Please provide an example so we can inspect the site.

Thank you!

Hello,
It seems the stylesheet is not making it through. Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate. Please create a back-up beforehand. Thank you!

Hello,

Please use this guide to install VC: https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you!

Hello,

Unfortunately there seems to be an issue with the child theme and the multi-purpose plugin. We are working on a fix and will release it as soon as possible.

Thank you and sorry for the inconvenience.

Hello,

For every photo you upload, the theme will create the necessary thumbnails so the image can be used in the different theme modules and blocks. This number will be equivalent with the number of thumbnails you have active in the thee panel: https://www.screencast.com/t/SRJBCc3QxN
For each thumb activated in this section the theme will create a thumbnail for the image you uplaoded. So if you have 20 options turned on, the theme will generate 20 thumbs for each image you upload
If you want to reduce this number you will have to stop using lots of different blocks and grids and disable all the unused thumbnails from the theme panel. This way the theme will not generate any extra thumbs that will not be used on your site.

Thank you!

Hello,
the disappearing sidebars issue is a well known WordPress issue and has no tie to the actual theme update. IF you copied the theme next to the old one, you will have no sidebars. Your own sidebars will still be in the old theme version. THat is why it is not recommended to have 2 versions of the theme installed separately.
You should replace the theme files, not copy them net to each other.
Another reason for disappearing widgets is the sidebar names. If you use special characters in the sidebar names, then on the first major change such as a theme change or update, wordpress will strip the sidebars.
For the moment there is a problem between the mobile theme and the multi purpose plugin so we will release a fix as soon as possible.
Sorry for the inconvenience.

Hello,

We have found there is an issue with child themes and the multi purpose plugin. Sorry for the inconvenience, we will release a fix as soon as possible.

Thank you!

Hello,

I have tested the comments for pages and it works fine on my end. The only template that will not show comments is the page builder + latest articles The other templates will show the comments.
What version did you update from?

Thank you!

Hello,

Please provide more details to what widget is that. Is it a plugin? is it a setting from jetpack? we are not familiar with this widget. Please provide more details

Thanks.

Hello,
For the moment please use this custom css code:

.td_category_template_2 .td-header-style-3, .td_category_template_5 .td-header-style-3 {
border-bottom: none;
}

Thank you!

Hello,

You can create such a layout by using simple images. Try the ‘image box’ element in the tagdiv composer.

Thank you!

Hello,

Unfortunately there is no limit for the pagination. The pagination will load as many posts as it finds in that particular sorting option. There is no way of limiting the pagination results. sorry

Thank you!

What language plugin are you using? does it have a specific class you can target with css? Please provide a link to your site and we can give it a shot.

Thanks.

Hello,

In order to update to the latest version, please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

The line is added custom for that particular demo. You will have to use block 18 and add this css in your theme panel- custom code-> custom css section:

.td_block_18 .td_module_10:before{
content: '';
width: 100%;
height: 1px;
position: absolute;
bottom: 20px;
left: 0;
background-color: #000;
opacity: .06;
box-sizing: border-box;
}

Thank you!

Hello,

I tested this functionality now but it works as expected. Please clear all your caching solutions and the browser cache as well.

Thank you!

Hello,

The child theme has nothing to do with the settings. A child theme is used for code modifications where you go in and hard-code changes in the theme files. If you just make theme settings, the child theme is useless.
Please create a full back-up of your install and then update your theme using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Your settings should be safe.

Thanks.

Hello,

Please reinstall your theme using this guide https://forum.tagdiv.com/install-via-ftp/
And test without any plugins. Disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This is how the header style 11 shows the logo. It will show the exact size you upload it in.If you want the mobile logo to be contained in the top section, you will have to use a different header style.

Thank you!

Hello,

Any big grid in our theme uses different styles for the post thumbnails. Please check this setting: https://www.screencast.com/t/VS17cfMqWM
The fonts can be changed in the theme panel fonts section. Please check this list to see which modules need to be changed: https://forum.tagdiv.com/theme-blocks-modules/

Thank you!

The main problem why so many people report this is because they do not read the docs or update their themes and plugin. Please read this guide and make sure you follow the instructions properly and fill out all fields: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please clear all caching afterwards. If you use an older version of the theme or plugin, please update the theme and disable and delete your current social counter plugin and install it again from the theme panel plugins section

Thank you!