Hello,

Please check the support hours in the top right of the screen.

You cannot set the trending now to the last 3 days as there is no such sorting option present in our theme. Please read this guide:https://forum.tagdiv.com/block-settings-tutorial/

Thanks.

Hello,

Please read this guide: https://forum.tagdiv.com/font-customization/

The font on the text logo can only be changed with css unfortunately as it does not have an option added to the theme panel. We will implement this in future releases of the theme.

Please use this css to change the font :
.td-logo-text-container .td-logo-text{
font-family:Arial!important;
}
.td-tagline-text{
font-family:Arial!important;
}

you can add a font-size to the code in order to change the size.

Thank you!

Hello Matt,

The new block should have a title as well. I have just tested this and I have a title: https://www.screencast.com/t/rVCk0nY9h
Please read this guide:
https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Please also note that the theme api system represents customization and is usually not covered by the theme support so if you encounter any issues while trying to add custom elements to the theme, you will have to get help from someone code-savvy as the theme support does not cover the api custom implementation.

Thank you for your understanding.

Also make sure you update your child theme as well.
Thanks.

Hello,

The sort order for posts showing in blocks can be changed from the block settings. Please read this guide: https://forum.tagdiv.com/block-settings-tutorial/

Thanks.

Hello,

Sorry but our theme has no such options. You will have to go in and change them manually (yes we are aware you may have lots of posts) but unfortunately the theme does not provide any alternatives.

Thanks.

Hello,

Please use this guide to properly set your social counter plugin: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thanks.

Hello,

I can confirm that in the latest update there is no bbpress code unless you activate the plugin.
Please use either the wordpress or ftp method to update: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Sorry but our theme modules will not render shortcodes. The excerpt will strip the html code. You will need custom modifications in order to have html in excerpts.

Thanks.

Hello,

The excerpt function will not embed the Facebook player. That is a WordPress function and our custom blocks cannot embed elements into the excerpt. In this case please use a custom excerpt for your posts: https://forum.tagdiv.com/excerpts-introduction/

Thanks.

Hello,

Sorry but I do not understand your question. Please provide more details so I can provide a proper answer.

Thank you!

Hello,

The predefined content cannot be changed unfortunately. Please read this guide: https://forum.tagdiv.com/newsmag-footer-templates-2/

Thanks.

Hello,

This could be a side effect of using both page builders. Please do not use both the visual composer and the tagdiv composer plugin.
If this is not the case, please also try to
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Contact form 7 is on our list, but not the paypal addon.

Thanks.

Hello,
Sorry but the mobile version will not work with in page links. The mobile menu is separate from the page content and it cannot go to the same page as they are not on the same page.
This functionality works on desktop only.
Sorry for the inconvenience.

Hello,

The h3 tag is added for all blocks at once using this code: https://www.screencast.com/t/bIxbsSu3NnPq
CHange the h3 tag here and it will change for all blocks.

Thank you1

Hello,
This is a strange issue as a theme update should not change the likes. The iamges in the theme panel do not say newspaper 7. I have double checked every image in the theme panel and they are all newspaper 8 images. Pleas update your theme again using this guide as it was probably a faulty update: https://forum.tagdiv.com/how-to-update-the-theme-2/
Do not pickj the automatic update. Pick the WP or FTP method. but make sure you download the theme again from envato as there were a few fixes implemented into the theme package on 8 Aug.

Thanks.

Hi,
This can be done with css. Please ad the following code in the theme panel-> custom css box:
.td-pb-span4.td-main-sidebar, .td-ss-main-sidebar{
background-color:grey!important;
}

However it cannot be used with a smart sidebar though as the padding changes when the sidebar scrolls down.

Thanks

Hello,

This can only be achieved with css. For example in post style 13:

.single_template_13 .td-post-featured-image{
width:80%;
}

And if you want it centered, use this code instead:

.single_template_13 .td-post-featured-image{
width:80%;
margin-left:auto;
margin-right:auto;
}

Thanks.

Hello,
Sorry but our theme does not have a live preview of the fonts in the theme panel. You can see the fonts in question here:

https://fonts.google.com/?utm_source=google&utm_medium=cpc&utm_campaign=1001467%20%7C%20Material.IO%20%7C%20Global%20%7C%20en%20%7C%20Hybrid%20%7C%20Text%20%7C%20BKWS&utm_term=%7Bkeyword%7D&gclid=EAIaIQobChMIgO3ThovW1QIV6LvtCh0n7APlEAAYASAAEgKm2fD_BwE

Thank you!

Hello,

Sorry but our theme does not feature a per page background. The theme background is added for all the templates at once. The exception would be the category templates that can have their own background but pages don’t.

Thanks.

If you do not like the new page builder, you can use VC just as before but keep in mind that we will not be adding any new elements to VC from now on. Each new block will only be available through our own page builder.

Thank you!

Hello,

Te latest articles section on pages is handled from the page loop settings, not the page builder. Please check this guide: https://forum.tagdiv.com/page-templates-2/

Thanks.

No problem. The mobile theme will limit the functionality to provide the extra speed. You cannot squeeze any extra page speed without compromising other functionality.
It is a speed vs style preference.

Thanks.