Hello,

It seems some of your images have been forced to show in a size of 1 x 1 px. That is why they do not show up. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.
Then test your images again.

Thanks.

Hi,

It could be a plugin conflict though.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still present after disabling plugins and clearing all caching, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hi,

Thank you for your suggestion. I will add this on our list for future updates and if this request becomes more popular, we will consider implementing a new option into our theme.

Thanks.

The post ID filter will show the posts exactly in the order you set them in the field. Sorting options will not work with specific post id’s. You create the custom sorting by adding the id’s in the order you want them to show up in.

Thank you!

Hello,

Please provide more information on what this pop-up is. Where it shows up?. What does it contain? Our theme does not add any pop-up ads.

Thanks

Hi,

Sorry but this can only be done with customization. The theme has no option to change the menu layout.
A quick solution would be to limit the size of the drop-down and add a scroll to it like so: https://www.screencast.com/t/3vnhLD6p
In order to do this you can add this code in the theme panel-> custom css box:

.sub-menu{
max-height:410px;
overflow:Auto;
}

Thank you!

Please provide a link to your site so I can inspect the buttons.

Hello,

Then simply disable the plugin. Do not keep both visual composer and the tagdiv composer active at the same time. That should fix the issue.

Thanks.

Please access the post title color section in the theme panel and make sure the field is set to default by pressing the default button: https://www.screencast.com/t/pTEKvzPefsW
This way the title will have a dynamic color and will be white when the backghround is black and vice-versa.

Thanks.

Hello,

I did not log into your site as I do not have a username or password to do so. I just accessed it as any other user and inspected the code in the browser inspector. The issue is unrelated.

Thanks

Hello,

Sorry but the theme does not have a feature to remove the title for specific categories only. You can hide it with css from preferred categories though. Here is an example:
.category-gadgets .td-page-title{
display:none;
}

You can add more categories to the code like so
.category-gadgets .td-page-title, .category-fashion .td-page-title, .category-video .td-page-title, .category-mycategoryname .td-page-title{
display:none;
}

You can add the code in the theme panel-> custom css box

Thanks

Hello,
The shop template is an example page created by us but it is not included in the theme package. You will have to create your page using the page builder and add the prducts shortcodes to the page using woocommerce shortcode implementation and we added an image for extra style. Nothing too fancy,
The error you are receiving is probably caused by this setting:
https://forum.tagdiv.com/topic/errors-happened-during-tdciframedata-init-bindviewsmodelswrappers/

Thanks.

This is because you do not have any more articles to show. Your category only has 1 article which is presented in the grid above. You will need 5 extra articles in order for a post to show up under the grid as the grid needs 5 to fill up and only then will posts show up below the grid.
The categories need posts to show. If you do not have posts in that category, nothing will be shown.

Thanks.

Hi,

First off, please make sure the FORMAT is enabled in the screen options: https://www.screencast.com/t/Op0H6SXmMyb
If this is not the case, we have seen plugins disable theme options before so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then check for the option again.

Thank you!

Hello,

If you are referring to the same theme license, then you will have to read the envato license you received with your product: https://themeforest.net/licenses/standard
Any theme on themeforest can be used on a single end product at a time.

Thanks.

Hi,

The glitch is in using both builders at the same time. Please only use one and disable the other.

Thanks.

Hi,

Maybe this can be of help: https://developers.facebook.com/docs/instant-articles/reference/cover

Thanks.

Hi,

Yes the implementation method used to re-create the travel demo on another demo will not work anymore in the current version as the code was changed in order to make it compatible with the tagdiv composer. Please do not use both page builders at the same time.
If you want to use the tagdiv composer, you will have to recreate your pages as this guide mentions: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks.

Hi,

There could be a plugin conflicting with the theme.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Then test the indexing again.

Thank you!

Hello,

In order to add a new social network you will have to use this method of implementation:
https://forum.tagdiv.com/topic/adding-social-media-services-under-social-networks/
It can only be done through coding.

Thanks.

Hi,

Unfortunately since the adrotate plugin was never officially tested, I cannot say for sure about the plugin functionality or limitations. We know it works from our users but we never marked it as tested and recommended as we have our own ad system and there was no need for an ad plugin.

Thanks.

Hello,
You do not need to alter style.css as the theme panel has a custom css section where you can add your custom code.
You can try this code in the theme panel:
@media (min-width: 1019px){
.td-header-style-1 .td-header-sp-recs, .td-header-style-1 .td-header-sp-logo {
margin-bottom: 2px!important;;
}}

Thanks.

Hello,

We are going to still provide visual composer as well as updates for it, so there will be no need to buy the product as we will not remove it from our theme package in the near future. We will remove visual composer only if a substantial user base stops using it and it becomes obsolete but if our users still need it, we will not remove it from the theme.

Thank you!

Hello,

We have not tested newspaper 7 with the latest version of WordPress. We only tested newspaper version 8 which is the current version. We do not test old versions of our theme with new versions of WordPress or plugins. If you want to update and use the latest features of WordPress or plugins, you will have to update the theme as well.

Thank you!

Hi,

The post sidebar is grabbed from the primary category if a specific sidebar is not selected in the post settings: https://forum.tagdiv.com/primary-category/
Please make sure your sidebar has widgets set to it in the widgets section of WordPress

Thanks.