Hello,

Yes, the issue is present because of a missing class on the woocommerce template container. It will be fixed in the next theme update.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

In order to install the tagDiv composer you will have to download our free theme found here: https://www.wpion.com/free-news-theme/ and install the tagDiv page builder plugin that comes with ionMag

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

1. Sorry but the mobile theme homepage layout is predefined and cannot be changed. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
Block 15 is the only block in our theme that can show 2 posts on 1 column on a mobile device layout: https://demo.tagdiv.com/newspaper/block-15/
But unfortunately the mobile theme does not use visual composer so it is not possible through the mobile theme plugin.

2.Sorry but our theme does not have this kind of feature.

Thanks.

Hello,

The latest articles section cannot be moved in the page. They are hard-coded to stay at the bottom of the page. However, you can switch to a template that does not feature the latest articles: https://forum.tagdiv.com/page-templates-2/ and then create a new block on your page named latest articles and position it where you want.

Thank you!

Hello,

Please follow this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/
5489609 for Newspaper
and
9512331 for Newsmag.

Thank you!

Hello,

The code added in the header is simply for tracking your site google needs that added in the head section and that is all that is required. Then you do not have to add anything else in the theme files. You can use the theme ad spots to place ads on your site: https://www.screencast.com/t/yzfAzGLhfS8

Thank you!

Hello,

On posts, the featured image little on hover is the image title itself: https://www.screencast.com/t/9bSJllbdo
On pages it has to be removed from here: https://www.screencast.com/t/0fj2Yf9K

Thank you!

Hi Darren,

I was able to inspect your site now but could not see any issue with the desktop or mobile versions. Please provide a screenshot or an example of what is not working properly as it seems to work fine now.

Thank you!

Hello,

Glad you figured it out. It is indeed hard to debug an issue and we usually start with the plugin as they are the most common issues. Theme settings need to be taken into consideration each time as well.

Thank you!

The tagdiv gallery was never intended to be used on pages. It works but it lacks the css needed. Unfortunately there is no simple solution to it as the css needs adjusting on pages.
The alternative solution to this is using an image carousel or image gallery from visual composer:
https://www.screencast.com/t/ssg6p05Edm7

Thank you!

Hi,
The nofollow always comes after the closing ” of the href as I have mentioned above: https://www.screencast.com/t/VG42fNkEe4ue
Thanks.

Hello,

Sorry but the new full grids do not yet have fonts setting for them. We will add them in future versions but for now you can only use css.
Here are the 2 codes for the 2 module types. The small ones and the big one in the middle:
.td_block_big_grid_fl_10 .td_module_mx25 .entry-title{
font-size:15px;
}
.td_block_big_grid_fl_10 .td_module_mx19 .entry-title{
font-size:20px;
}
You can add the code in the theme panel->advanced css and add different sizes for each device

Thanks.

Hello,

The absolute best and safest way is via FTP as you do not rely on other apps to copy over the files for you. Basically what an update does is simply delete your theme and install it again. It is a very easy thing to do. Simply access the files delete them and upload the new ones. Automatic processes can fail at times. The automatic process is the least safe, then comes wordpress, then the safest is ftp

Thank you!

Hello,

You can use a stretch row on pages like so: https://www.screencast.com/t/6umF8z4xU9
However on post and categories you will not be able to make the theme full width because the main content is fixed and all elements depend on this fixed width. Changing it will cause element to not work properly anymore.

Thank you!

Hello,
Sorry but we have not officially tested any ad plugins as we have our own ad system. We know adrotate works with our theme but I cannot say for sure if it can provide the features you are looking for.
Thanks.

Hello,

You can add such a border by using a css code. please add this code to your theme panel-> custom css box:
.td-header-menu-wrap{
border-bottom: 8px solid orange
}

Thank you!

Hello,

You seem to use the mobile theme plugin, that is why the content on your homepage is not the same: https://forum.tagdiv.com/the-mobile-theme/
If you want to have the same content on your mobile device as the desktop version please disable the mobile theme plugin. I could not see any issue when refreshing but if you simply resize the browser and refresh you will see 2 versions, yes because the mobile theme will kick in but you have to test on the mobile device itself not on your desktop pc by resizing the browser window.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The this is another issue. You have a plugin that is no longer compatible in the current version. Untested plugin can become incompatible on an update even if they worked properly in a previous version.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

That means you use probably use speedbooster and have the css moved to the footer to improve page speed. Css will provide this effect. Please add the code in style.css at the very bottom of the file to have it not blink.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Sorry but we have not tested such plugins. We have our own ad system so as you can imagine we did not test any ad plugins. Adrotate is known to work with our theme but I can’t say for sure if it provides such options or not.

Thanks.

Hello,

Here are the theme references for the code you are looking for:
https://www.screencast.com/t/JHWegX5rf0M – https://www.screencast.com/t/Ut5y7Toeh

Thank you!