Hello,

Yes that is because you do not use the default sidebar. Sidebars in our theme use a “fallback” system. Here is how it works. If you set a specific sidebar on posts, it will show that sidebar, if you leave it on default, it will grab the sidebar from the primary category: https://forum.tagdiv.com/primary-category/
If the category as well is left on default, then it will grab the sidebar from the blog and post template from the theme panel: https://www.screencast.com/t/5rRHoNpS8il Only if all 3 places are left on default, will the theme use the “default sidebar” you show in the screenshot.

I hope this helps.
Thank you!

Hello,

It is possible under the current license as you can access the system status and reset the license key: https://www.screencast.com/t/glF1JYXOcVRS and then activate the theme on the new site.

Thank you!

Hello,

Please check the support hours at the top right corner of this page. We do not work on weekends and there is also the time zone to consider.
Your site seems fine desktop and mobile. You could use a bit more loading speed but the images do load. Please use this guide to improve your loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

All 3 ads display in 970x 250. Your problem is probably the misalignment. The top one is aligned center while the other 2 are aligned left. The size is the same. Here are your 3 ads close to one another. Ass you can see the size is the same: https://www.screencast.com/t/lAQ9OpaPOLLO

Thank you!

Hello,

This depends on the post style that you use or the blocks you want the image to show up in. For this particular example you will need an image size of at least 1068 pixels in width for it to show up properly.

Thank you!

Hello,

Unfortunately the mobile theme does not have any sorting option for it’s modules. If you want to implement an offset on the homepage, you can add this line of code:
'offset' => 3 like so: and change the number to your preferred offset number: https://www.screencast.com/t/8JQhIFC5

Thank you!

Hello,

The scroll up is disabled for mobile devices using css. You can enable it by using this code in the theme panel->custom css box:

@media (max-width: 767px){
.td-scroll-up {
display: block!important;
}
}

Thank you!

Hello,

The editor picks will show featured posts. Please read this guide to see how you can mark posts as featured: https://forum.tagdiv.com/featured-posts-2/

Thank you!

Hi,
Sorry but our theme does not have any such option. It will have to be made custom by hard-coding it. lease follow this topic for an example: https://forum.tagdiv.com/topic/conditional-logic-for-menu/

Thank you!

Hello,

Sorry but you cannot have a pagination inside another pagination as a smart list is already a paginated list. I WordPress itself will be able to handle 2 paginations on he same page.
Please do not use multiple paginations at once.

Thank you!

Hello,

Sorry but unfortunately since you use an untested plugin I cannot provide any insight to this. We have not tested the classifieds plugin. Feeds are managed by WordPress, not the theme but untested plugins can provide issues.
Sorry for the inconvenience.

Thank you!

Hi,
Sorry but we do not work on weekends. The support hours are posted in the top right corner of this page.
You seem to be using plugins to show your images and the lighbox also seems to be pulling images from another element below. It seems to be the video which is not supposed to. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. when using untested plugins, lots of things could not work as they are expected to. Sorry but premium themes are not compatible with all plugins.
Thank you!

Hello,

On pages you can use the widgets only from a widgetized sidebar element like so: https://www.screencast.com/t/3YbINfgrbb7

The standard sidebar was disabled for pages as you can create a sidebar using the page builder.

Thank you!

Hello,

Please create a new topic if you have an unrelated issue. Please access your site via ftp and rename the plugins folder like this guide suggests: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

Thank you!

Hello,

We built the theme according to google’s instructions and we made it according to this markup suggestion: https://developers.google.com/search/docs/data-types/articles
The post title headline is added like so: https://www.screencast.com/t/6N3SY7xJ

Thank you!

Hello,

I think you are referring to the latest articles section. This can be removed by changing the page template: https://forum.tagdiv.com/page-templates-2/

Thank you!

Hello,

You can achieve this but you will have to use a different sidebar for each category. You have to create multiple sidebars and assign different ones on each of you categories and woocommerce pages. You can create a new sidebar from the category settings in the theme panel: and assign it to your category: https://www.screencast.com/t/8MaWzUjg
Then you can add widgets to it from the wordpress widgets area.

Thank you!

Hello,

Sorry but unfortunately css cannot do that. The needed modification will not be simple to make. We suggest hiring a developer to help out on this task as there is no simple code for it we can provide via the theme support.

Thank you!

Hello,

The whatsapp button will share your post on your whatsapp from your mobile phone. The button works fine. You may have a plugin conflicting with it. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test your site again.

Thank you!

Hi,
The support hours are posted in the top right corner of this page.
Your site seems to be in order now. The images are fine and the site is not ‘sluggish’
Please let us know if you still have the issue as we cannot see it.
Thank you!

Hi,

And how do you want to change the sidebar? You can use custom css to do it but I;m not sure exactly what you want to achieve.
In the latest version you have the option to change the block headers style from here: https://www.screencast.com/t/ue9e2KYY7I2
but it will affect all of the site, not just the sidebar

Thank you!

Hello,

Sorry but our theme does not have a module that looks like that. Our theme modules and blocks are different and they cannot be modified to imitate other layouts except through customization. But custom work is not covered by the theme support.

Thank you!

Hello,

Our theme is compatible with all major browsers as it can be seen on the envato page in the right side: https://www.screencast.com/t/UY8iFvv97
You have errors on your site and that is why it does not display the way it should.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The theme author for the blocks and modules was added as a separate option so users have better control over the author of posts and pages separately. You will now find a second author option in the theme panel-> block settings: https://www.screencast.com/t/eEsgQhQdLs

Thank you!

We suggest a redirect to the homepage on that link like so:

if (function_exists('get_header')) {
get_header();
}else{
header("Location: https://www.mysite.com ");
exit;
};

Thank you!