Hi,

If disabling plugins did not do it, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Unfortunately yes.

This was done to newsmag as well. There is a message in the theme panel now on pagebuilder+latest articles that will not let you use a sidebar on this template anymore: http://screencast.com/t/ICzdciqwDZ except for the widgetized sidebar element.
Sorry for the inconvenience caused. If you find that you cannot use the theme anymore for this reason, we will be able to provide a refund so you can choose another theme for your project.

Thank you!

Hello,

For this you will need a contact form. Please use contact form 7 as it;s the tested and approved plugin to use for any type of forms.

Than you!

Hi,

No problem! We will change the topic to resolved as only the forum admin can do it.

Thanks.

Ok,

We found it now and we will come back to you via email once we investigate the issue.

Thank you!

Hello,

Unfortunately our theme does not provide such an option. Our theme only provides one background click ad possibility: https://forum.tagdiv.com/background-ads/
If you require any other implementation you will have to either find a plugin that can do it or hire a developer.

Thank you!

Hi,

I understand now, but doing so you will need to adapt the menu and social icons to display properly in a smaller width. The theme witch is not easily changed as all the theme elements are created on the fixed width.
You can try this css but you need to keep this modification in mind if something goes wron. I have not tested this in every scenario:
.td-header-menu-wrap-full{
width: 980px;
margin-left: auto;
margin-right: auto;
}
.td-header-main-menu{
width: 980px;
}

Thank you!

Hello,

If you have version 7.5 of the theme you can use the new authors block element in visual composer: http://screencast.com/t/tptcDXkLLY

I hope this helps.
Thank you!

Hello,

Our theme does not provide any function2.php That is a custom file added to the theme files. It does not come from the theme.

Thank you!

Hello,

Unfortunately there is no setting to add more articles in the mega-menu. They were created to display 4 elements and not any other number. The mega-menu is a very complex part of the theme and changing it will require some pretty good coding skills.
as for your second issue, please set the wordfence plugin to learning mode or disable all plugins except visual composer, clear cache and reset cdn files.

Thank you!

Hello,

Please provide a link to your site so I can inspect it.

Thank you!

Hi,
Well the cache does exactly what you describe the issue to be. It stores the current state of the site. If your cache is set a certain way, it will keep your site as it is until the cache gets cleared no matter the change you make. Sometimes even disabling the cache plugin will not clear the cache and keep it until it clears itself. Cache plugins have lots of options and that is why we tested them and found this solution to work best with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure/ Pleae use this guide to set up your wp super cache settings.
Also a cdn server and hosting cache could have a hand in this issue as well.
Thank you!

Hello,

In the current theme version, the sidebars were removed from the pagebuilder + page title option because there were 2 options to add a sidebar on pages conflicting with one another. You could add a sidebar directly from the widgets area and you could also add a sidebar using a widgetized sidebar element. We removed the option to add a sidebar from the widget area because if it’a a page builder template it makes more sense to use the page builder to call your sidebar on the page. Sorry for the inconvenience caused if you used the standard sidebars on your pages. We recommend to disable sidebar on these pages and split the row in a 2/3+1/3 column layout and place a widgetized sidebar element on the page: http://screencast.com/t/sBRVgYOzX

Sorry for the inconvenience and thank you for your understanding.

Hello,

Unfortunately the “more” tag is ignored by our theme blocks and modules. There is only a single module that can show the more tag, and that is module 15 that can be added on category pages, tag pages, and other templates that do not use visual composer. On posts it will not show up, sorry.

Thank you!

Hello,

In order to use cludflare with our theme properly, you should follow this guide: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Please follow this topic: https://forum.tagdiv.com/topic/center-featured-image/

Thank you!

Hello,
The demo is a simple skin for the theme. The dummy data was set in a particular way on each demo but it is not “part of the demo” itself. You can recreate the dummy data on your own end, but it is a simple example, not a template or pattern of any kind. If you want to replicate it, then that is the way to go, use a dummy install and install the demo data and then copy and paste the shortcodes. We never meant the demos to be used just as we present them. It is a skin, You can use it on any layout of your choice. We did not add this feature as you can easily install the dummy data, copy the content and then paste it on another page and then simply remove the dummy data. It’s that easy.
Thank you!

Hello,

These strings do not have translation options it seems. You will have to translate them manually from the theme code if you need to.
http://screencast.com/t/beaEeAgsd and http://screencast.com/t/saCGMDfky9t
If you use the tagdiv speedbooster plugin you will have to make these modification is the tagdiv_theme_min.js file as t=speedbooster will switch to theminified version of the js code.

Thank you!

Hi,

The plugins you mention and ezoic are not tested with our theme so i cannot say for sure. Custom plugin implementation is not covered by the theme support. Sorry.
If you want to implement a non adsense ad, please use this method: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hi,

You will have to use the theme api system to add or edit thumbnails in our theme: https://forum.tagdiv.com/api-thumbnail-introduction/ You will require coding skills though.

Thank you!

Hello,

Your header and footer will go into boxed mode when you upload a featured image or color on your website. Please remove the grey background image and your header and footer will go into full width mode.

Thank you!

Hello,

Here is how the filtering settings work .on your first load there will be all posts that contain tag 1 as you filtered the block to show tag 1. On the ajax filter you will show all posts from tag 2 and tag 3, but they do not have anything to do with the first tag on the filter tab. Here is another example so you will understand this better. If we use categories instead of tags. If i filter a category in the filter and another in the ajax filter…what happens then? should the ajax filter not show anything because I filtered another category. That is why on elements of the same level meaning tags or categories, the ajax filter will be separate from the block filter. If you filter tags from a certain category it will work but if you filter tags and other tags, then on your first load, you will see posts from tag 1 and in the ajax filter you will see posts that have tag 2 and tag 3.

Thank you!

Hello,

Well 35 plugins is a lot to use. We only recommend using these plugins with our theme: http://screencast.com/t/vievSLGP25
Please disable all plugins except visual composer, clear cache and reset cdn files. Then test images again.
You should remove any unnecessary plugins from your website. I know probably all of them are useful but they do more damage than help. Plugins are not usually written correctly and using more plugins you weaken your site security and functionality.
After you solve the plugins issue pleas euse this guide to make your site load faster: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

You change a block title from the block settings, not from translations. Please use the block settings to change anything on a block including the title. https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,
Sorry but there is no workaround for the system status parameters. You will have to be able to set them properly. Otherwise it means you will have to change hosting. Please contact your host and let him know you need these parameters: https://forum.tagdiv.com/system-status-parameters-guide/ If he cannot meet these requirements, it;s time to look for a new host.
Thank you!