That screenshot was taken when adding a logo from the theme panel into the header section.
1. Press the upload button for the logo: https://www.screencast.com/t/eXcYGPQNCaV
2. The media library opens and you can select your image: https://www.screencast.com/t/wqXrMPeoR1o

Thank you!

Hello,

This is caused by using both wpbakery and tagdiv composer page builders. Please only use 1 and disable the other. Keeping 2 page builders active causes compatibility issues.

Thank you!

Hello,

Your shop page is empty. I;m not sure what you mean. There is no content present at all, stretched or not.

Thanks

Hello,

Sorry but our theme does not have a role manager to grant or remove access to theme features from a particular user role. You will need to use a plugin in order to change the default user role and capabilities for your users.

Thank you!

Hello,

It is a WordPress setting that down scales any image you add to the site. It is the image size option found here: https://www.screencast.com/t/ANTiLHMp
Please make sure you select ‘full size’

Thank you!

Hello,

Indeed the FB share has an issue regarding the cloud single templates. Sorry for the inconvenience. This will be fixed as soon as possible. There is a new update planned for the following days that will fix this issue.

Thank you for understanding.

Hi,

Here is an example: https://www.screencast.com/t/2ssmpsFC7qav – https://www.screencast.com/t/HmqLQr4ww

Thank you!

Hello,

Please try to clear your cache and purge cdn files if you use it and then replace the twitter account in the counter to another account such as cocacola, to see if the correct number gets pulled. Then switch back to your own id. This should reset the counter cache. Let us know how it goes

Thank you!

Hello,

Glad you fixed the image issues. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate the exchange widget.

Thank you!

Hello,

https://forum.tagdiv.com/topic/hyperlink/
Why open a new topic when there is already one opened by you with the same issue. We already provide the css codes needed in that topic.

Please add this css in your theme panel – custom css box:

.td-page-content p span a{
background-color:lightgrey;
font-size:20px;
}

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Yes it is possible as there is a scroll to class section in the tagdiv composer.
Here is an example for a button: https://www.screencast.com/t/WNWrLTjm
I added the ‘mycustomclass’ to the field and I need to add the class to the block where I want to scroll to – like so: https://www.screencast.com/t/gYQMXF9OCwVG

Thank you!

Hello,

The author box uses this code:
https://www.screencast.com/t/9BWbkvZDxD0b
The authors box uses this one: https://www.screencast.com/t/ZRBH1pMt4kdm
It is a different implementation.

Thanks

Hello,

You can implement the contact form 7 shortcode through a column text widget like so:
https://www.screencast.com/t/LFAFqmzqyfIO

Thank you!

Hello,

The black template changes the background for posts from css. There is no setting for this. Each demo has it’s own specific css. If you just want a black background but the post content on a white background, you can change the demo to the default one and set a black background color: https://www.screencast.com/t/3nkOEj3MQgh3

Thank you!

Hello,

Posting multiple times in the same topic only delays the answer as we answer from oldest to newest and your topic will get newer every time you reply and thus delay the answer.
I already replied to this via email.

Thank you!

Hello,

The amp header can be found here: https://www.screencast.com/t/uYfMhVcNetm

We have not tested the auto-ads in our main theme or amp plugin so we canot guarantee they will work properly though. We have only tested the standard adsense ads that require you to use the theme ad spots.
You can maybe try an ad plugin if the auto-ads will not work with our theme ad system.

Thank you for understanding.

Hello,
That is strange indeed.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please use this guide to properly set a post template: https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
The mobile theme is supported. What error are you receiving? was it disabled by the new update? if so, then you need to also update your theme plugins: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Hello,

Sorry but we have not officially tested auto-placed ads. Any ad should be placed in the the ad spots in our theme.

For amp, you can add the code here: https://www.screencast.com/t/uYfMhVcNetm
and then use the amp ad spots available in the theme panel

Thank you!

Hello,

Please check this topic for a solution: https://forum.tagdiv.com/topic/call-to-undefined-function-get_header/

Thank you!

Hello,

Sorry but the smart list pagination does not have any settings to change the position. The buttons on smart list 6 can be increased using this css code:

.td_smart_list_6 .td-smart-list-button{
padding: 18px 50px!important;
font-size: 26px;
}

You can change the font size and padding in the code and then place it in the theme panel under the custom code section.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

The multi-purpose plugin must be deleted as it was integrated into the standard tagdiv composer and is no longer required. Please delete the plugin.
Please check the 8.7.5 change log: https://www.screencast.com/t/utJXwWh8wl

Thank you!

Hello,
This is strange since this is a host setting; why can’t they help? You cannot increase these from the theme. They have to be increased from the host.
Please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel access and we will try to increase them from there. Hopefully there are no limitations from your host in this regard.
Thanks.