Hello,
This issue could be caused by these errors from your console: http://screencast.com/t/lmPSV1nfKO
If you use a cache plugin, you also need to clear the cache after disabling plugins as your changes will not take effect until the cache is released(you also have a js error that is preventing the pagination to work). Also please provide an example of what code you are trying to add in the theme panel and how you add it so we can have an idea of the code implementation.
Thank you!

Hi,
Please provide more details to you request so we can understand better how to help. (a screen capture will be useful)
Thank you.

Hello,
Unfortunately our themes were not tested with PHP 7. There might be some elements that will not work anymore as code gets deprecated in newer versions. I’m not saying this is the case, but there could be compatibility issues.
Thank you!

Hello,
The related articles returns post either by the same category or by the same tag (depends on your choice) : https://forum.tagdiv.com/related-articles/ so basically, it returns posts by the same taxonomy.
I’m not sure what you mean and how you want the related articles to display. If you want additional options than the theme can offer, you can try a plugin for related articles but we have not tested any so we cannot make any recommendations.
Thank you!

Hello,
You can customize the sidebar on the attachment page here: http://screencast.com/t/mRG5KUUtcQ
Thank you!

Hello,
You can remove them from the theme panel here: http://screencast.com/t/rWSf7Dz0jVuE
Please read the documentation as you will find lots of useful information in there that will help you set up your website: https://forum.tagdiv.com/wordpress-information/
Thank you!

Hi Sam,
I assume you are talking about the mega-menu: https://forum.tagdiv.com/mega-menu/
I inspected your website and I saw that you got it working but you did not set it up properly. You need to remove the sub-categories from the mega-menu item in the menus area because the mega-menu option will automatically grab the sub-categories and you do not need to place them inside your menu anymore.
Thank you!

Hi,
If you have any doubts if a problem is a theme related issue or an issue on your end, then you can always check our live demo to see how it should display. In this case: http://demo.tagdiv.com/newspaper/td-post-lenovo-details-new-computers-that-could-be-heading-our-way-in-2015/
As you can see it’s not a theme error. Please disable all your plugins except visual composer, clear cache and reset cdn if you use it. If the problem goes away, it means you have a plugin conflict and you need to identify which one is causing the problem.
Let us know how it goes.
Thanks.

Hello,
Unfortunately we have no solution for this. There is no option in the plugin for it. It will most likely need to be hard-coded if you really need this feature.
Thank you!

Hello,
Unfortunately this file is needed by the theme as most icons are loaded as a font for example the icons in the theme panel, the icons for social networks etc. We do not recommend removing this file.
thank you!

Hi,
Same from our end as well. Ads display fine!
Thanks.

Hello,
Please update the file in your child theme. if you use an old version of the js file in your child theme, then problems like this can occur. Also try it without plugins (except visual composer) to rule out a plugin conflict.
Thank you!

Hi,
I have tested this again and the solution I provided above will remove the boxed layout:
default: http://screencast.com/t/1ZxPEI7biHX
after changing the condition to false: http://screencast.com/t/w5nVZKPlOs
Please try it again and clear your cache. Also please do not remove the comma at the end of the condition.
Thank you!

Hello,
Please try to switch the animation effects a bit as in your case the animation gets a class that is empty so the animation does not apply. Try to change the animation effect: http://screencast.com/t/ZLqFXvAO6xT and if it still does not apply, try to disable all plugins except visual composer an clear cache in order to rule out a plugin conflict.
Let us know how it goes.
Thanks.

Hello,
I’m not sure what you mean. If you want to customize your menu, you can do it from the menus section from the dashboard and add specific categories to your menu: http://screencast.com/t/nPQDFIh8
If this is not what you mean, please provide more details so we can understand better.
Thanks.

Hi,
Please disable all your plugins except visual composer and clear cache (reset cdn if you use it) as this is most likely a plugin conflict.
Thank you!

Hi,
The video post types use a featured video and that is what gets displayed in the top of the post. That is why it’s a video post format. The featured image in this case is grabbed from the video itself so it can be seen on modules and blocks. You can check different post styles in our demo to see how they display:
http://demo.tagdiv.com/newspaper/td-post-major-deep-feelings-january-2015-deep-house-mix/
http://demo.tagdiv.com/newspaper/louge-music-reasons-why-in-form-leicester-city-will-finish/
http://demo.tagdiv.com/newspaper/td-post-how-to-make-a-perfect-caffe-macchiato-video/
If you want an image to display, you can only add it below the video on these post types.
Thank you!

Hello,
You need to add a raw html element into visual composer and add the code inside and it will display: http://screencast.com/t/g6BpnoFC5IM It will also work inside a text box in text mode (not visual)
You need to make sure you insert the correct code though as if you copy it in some other field that modifies the code (like this forum) and then copy it again, you will loose formatting.
Thank you!

Hello,
Different header styles use different logo sizes. Unfortunately the theme has no settings for image dimensions. If you want to control the logo dimensions, you need to use a header style that displays the full logo. This way the image you upload will be displayed full size without re-sizing.
You can check different header styles here: https://forum.tagdiv.com/header-styles/
Thank you!

Hello,
i’m not sure what social section you are talking about. You can add the tagdiv social counter in the widget area by selecting which widget to place it in like so: http://screencast.com/t/MH2CkrnJOCqB Then it will show up in the widgets: http://screencast.com/t/enhvQu8BrER Note that it will not show up if you do not insert any id’s in the required fields. You can follow this guide to set it up properly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hi,
Please increase the memory allocated to php by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
You can also increase the other parameters as the guide suggests so you do not run into this kind of errors uin the future.
Thank you!

Hi,
The post style you showed in your screenshot is not post style 9 as you said above. Post style 9 is a video post style and it displays like so: http://demo.tagdiv.com/newspaper/td-post-major-deep-feelings-january-2015-deep-house-mix/
AS you can see the title is below the video in this post style exactly as your screenshot of the scuba diver shows. you can switch post templates from here: http://screencast.com/t/PrbZi8if
Thank you!

Hi,
Some plugins actually require their javascript to be rendered in the header. That is why speedbooster was made compatible with known plugins as it may create conflicts such as this.
Thank you!

Hi,
You will need to provide more details if we’re to help in this matter. Please provide a link to your website and an example on how you are implementing these screencaps so we can investigate.
Thank you!

Hi,
Generally you can use the textbox for implementing shortcodes as it behaves exactly like the mce editor on posts. If you use a plugin, then please follow their instructions on implementation. If there aren’t any then try it with a text box or a raw html to see if the player displays. (It will not impact visual composer. You can still use it and it’s elements on the page)
Thank you!