Hello,

Sorry but we do not work on weekends. The support hours are posted on this very page at the top banner.
As for the theme, there were a few minor technical difficulties and the theme was offline for a few hours.
There is no major concern. Sorry for the inconvenience.
Everything is back to normal now.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please try this code in the theme panel-> custom css box:

.td-post-content a{
color:Red;
}

Thank you!

Hello,
The theme is back online.
Sorry for the inconvenience caused.

Hello,

Please read this guide: https://forum.tagdiv.com/facebook-share/

Thank you!

Hello,

We have not changed anything regarding the analytics implementation. Our theme does not alter the readings It just ads the code in header.php in the head tag. No other modification is done. You can even do this manually and not use the theme analytics field at all. That way the theme will have 0 influence over the analytics tracking.

Thank you!

Hello,

The causes for this issue are different for each individual case. Please also contact us via email and provide admin credentials so we can investigate the problem on your end.

Thank you!

Hello,

Sorry but the screenshot does not work. Please provide more details about the issue.

Thanks.

Hello,

Sorry but there was a technical difficulty and the theme had to be temporarily disabled from envato .It is back online now though,

Sorry for the inconvenience.

Hello,

Please read this guide to learn about speedbooster’s functionality:
https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

Yes, you can use any color you want with that code including rgba or # colors.

Thank you!

Hello,

Sorry but this functionality was not tested for CPT. Usually a custom post type does not share the standard category of posts. It has a custom taxonomy.

Thanks.

Replied via email
Thank you!

Hi, Sorry but there is no such functionality added to our theme. It is not a simple job to pin the more articles box to a sidebar. You can hide the more articles box though for smaller screen sizes.
here is an example code:

@media(max-width:1366px){
.td-more-articles-box{
display:none!important;
}
}

Thank you!

Hello,

The option should be there. Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate the issue. Please provide some screenshots of how the composer shows up for you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Replied via email
Thank you!

Hello,

Please access your cache plugin and cdn server and clear cache and purge the cdn files.

Thank you!

Hello,

There are no hyperlinks in your post. A link needs an anchor tag. Please use this guide to create links in wordpress first: http://www.wpbeginner.com/beginners-guide/beginners-guide-on-how-to-add-a-link-in-wordpress/

Thanks.

Hello,

Please read this guide to properly use the 7 days post counter:
https://forum.tagdiv.com/7-days-post-sorting/

Thank you!

Hi,

You can try this solution as well:
https://forum.tagdiv.com/topic/td-composer-10/
If this does not do it as well, please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel so we can login and investigate.
Please make a full back-up beforehand.

Thank you!

Hello,

The code can be added to the theme panel under custom code in the custom css section.
https://www.screencast.com/t/Q8kOHikq

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please increase your wp memory limit to 256 mb in wp-config. Please also make sure you meet other requirements for our theme as well: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!