Hello TarekI

If you create a page in visual composer you have to add an extra class (td-ss-row) to the row which contains the sidebar in visual composer. Check our documentation on the subject: https://forum.tagdiv.com/smart-sidebar-2/
I have also checked your homepage, but there is not enough content to scroll down to. The sidebar sticks to the top of the screen. In your homepage id does not even reach that point until the content is all displayed.

I hope this helps

Thank You!

Hello scorpiock.

Unfortunately there is no other option. The option from the theme panel is a general option. It removes the author across the whole site. If you don’t want this you can either use the CSS or the file modification I’ve pointed out above.

Thank you!

Hello ankush,

There has been an ample discussion on this subject here: https://forum.tagdiv.com/topic/support-6-months/
There is no need to worry because we will not abandon our clients.

Thank you!

Hello pmaalouf,

Please check this without any plugins active, leave only Visual Composer active, enable lazy load animation and clear cache. It may be a JS error caused by a plugin or a conflict between them. Also check your cache plugin because people tend to leave it enabled after clearing cache and disabling other plugins.

Thank you!

Hello vicha38,

I have checked your site and i didn’t see any errors in your console. You can try to disable all your plugins except visual composer and see if the problem is plugin related. Also clear your cache and disable caching plugin as well. Id the problem is still there, you can try to activate a default WordPress theme like twenty fifteen to see if it’s theme related or WordPress related.
If the problem is still there let us know!

Thank you!

Hello Dematteo,

You can try to disable all your plugins except visual composer. Sometimes plugins can create problems or conflicts. Also clear your cache and purge files if you use CDN.
If the problem is still there, provide more details so we can closer incpect the issue.
Let us know!

Thank you.

Hello anupsinha2007,

Try activating a standard WordPress theme like twenty fifteen so you will identify if it’s theme related or WordPress related. If it’s a problem with our theme, provide more details so we can take a look and identify the issue.

Thank you!

Hello akpanpromise,

You can check out this speed tutorial in our documentation: https://forum.tagdiv.com/how-to-make-the-site-faster/
There are a number of other topics in our forum on this subject. Doing a quick search you will find lots of useful information.
One of our most active members has created his own speed tutorial here on the forum: https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/

I hope this helps
Thank you!

Hello,

I have checked your site on all browsers and android and it seems to display fine. Please check your plugins and see if one of them is causing trouble. Disable all of them except visual composer and clear your cache.
Let us know if the problem is still there

Thank you!

Hello scorpiock,

There is a guide in our documentation that still applies to the current version of visual composer. The technique is the same: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you.

Hello,

I have checked your site and it seems you have more problems than just fonts: http://screencast.com/t/dwEvbdWIQvq
I checked your console as well and it has a number of errors that need fixing: http://screencast.com/t/2KEuqNrRw
Try to disable all plugins except visual composer and clear your cache. Maybe check minifications if you use them.

Thank you!

Hello ypaithrosxwra,

This problem was already discussed in our forum and it has 2 solutions: either modify the core files of the theme or use a plugin. You can read more about it in this topic here: https://forum.tagdiv.com/topic/order-of-sub-categories-in-mega-menu/

Thank you!

Hello,

I have checked your site and you seem to have another problem right now: http://screencast.com/t/iv8lIRdrs
This looks similar to a problem “Jetpack” plugin creates for the mobile version of the site if an option is checked: https://forum.tagdiv.com/how-to-manage-the-mobile-theme/
Make sure you check Jetpack settings first.
Check your other plugins as well maybe try to disable all of them except visual composer and check the speed again.
Regarding the slow image loading, you can try to disable “Lazyload” – http://screencast.com/t/pKnT9Q0FRsB
You can also read this guide in our documentation: https://forum.tagdiv.com/how-to-make-the-site-faster/
Let us know how it goes!

Thank you!

Hi,

In order to remove the author and not hide it, you need to edit the theme’s core files and remove it manually for each module (not block):
http://screencast.com/t/KBQyacySa4
Just comment out the ‘get author’ line of code and it should do the trick.
You can check this list in the theme pane to see exactly what block each module uses: http://screencast.com/t/yzAfhFyx18

Thank you!

Hi,

Unfortunately Newspaper has an fixed grid layout, responsive as it is fluid and styled for desktop/tables/mobile screens. Changing the grid’s width is not an easy job and would need lots of custom modifications, as you need to change the width value for all elements on pages.
Maybe in a future update we will be able to implement an option for the width but the developers will take the final decision though.

Thank you for your suggestion!

Hi Pandian,

Our theme does not manage the RSS feed, it is managed by WordPress: https://codex.wordpress.org/WordPress_Feeds ,
https://codex.wordpress.org/Customizing_Feeds , https://codex.wordpress.org/Function_Reference/fetch_feed
You can even find some useful information in our forum if you do a quick search.

I hope this helps!
Thank you!

Hello Pat,

I have checked your site and found the black header. Yours has been changed either by a custom CSS or from the theme panel: http://screencast.com/t/ladVYhQqEyop
Note that if you change the default color it will apply to all of the post headers. The default color is set do a black one, but on post templates with titles on top of images this becomes white. http://screencast.com/t/UsbcDozSmi
If the theme panel does not change the title color, then you might have some custom css applied.
This is what is applied to your title now:

 .post .td-post-header .entry-title {
    color: #000000;}

The default color is #111111
You can change the color in this code and place it in the theme panel if you want to use this method, but i recommend checking the theme panel first.

Thank you!

Hello,

I have added your suggestion on our list and we hope in a future update we will be able to implement automatic CSS regeneration on theme update.

Thank you for your suggestion!

Hello rayarasmussen,

We have a theme update tutorial in our documentation which will help guide you through your update.
https://forum.tagdiv.com/how-to-update-the-theme-2/
Make sure you backup the files and the database, in case something goes wrong with the server you could use the backup to revert to the previous state. For more information on how to backup check the official documentation: https://codex.wordpress.org/WordPress_Backups
Let us know how it goes!

Thank you!

Hello mboydnv,

You can add a video playlist element in visual composer: http://screencast.com/t/treTDLV2hc3c – http://screencast.com/t/py4icAmJs (this is how our page is set up). You can read more about video playlists in our documentation here:
https://forum.tagdiv.com/video-playlist-2/

I hope this helps.
Thank you.

Hello rayarasmussen

You can remove the “latest article” from visual composer when choosing your page template: http://screencast.com/t/mVH5Hyzev
You can chose the default template, or any other that works for you. Try them out!

Thank you!

Hello,

You can update the theme directly to 6.5 by using this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the plugins that come with the theme files from the /plugins folder. If you use a child theme, you have to update it as well because the old files modifications or custom css will not work in the version 6.
If you have custom modification to the theme’s files you will need to re-add them as when you update the theme these files will be overwritten, but the styling options you’ve set in the WordPress Theme or settings should not be affected.
Please note that Newspaper 6 is practically a new theme and the old file customization and custom css will not work, you need to adjust it to this theme version.
We also recommend doing a back-up.
You can check the official documentation – https://codex.wordpress.org/WordPress_Backups

I hope this helps!
Thank you!

Hello,

Please make sure you have shortcodes selected in visual composer settings:
http://screencast.com/t/zPfQ2MtmT6

Thank you

Hello,

I have checked your site and in both links, the images in the footer are identically styled:
http://screencast.com/t/ZOCanlUWds – http://screencast.com/t/cRkg2u5IxTeg
Please provide more details to your problem so we can better understand it.

Thank you

Hello,

I have checked your social icons widget and you have a wrong channel typed there: http://screencast.com/t/oHf6YMwF52
You have to add just the ‘/chanel/xxxxxx’ part in the settings field http://screencast.com/t/q6h4MODb5mw
In your case it should be : channel/UCIVfJ_P7f_rWqroid5oUNxw
I’ve entered your Chanel in my social counter and the subscribers are shown: http://screencast.com/t/OAwUAVxJDH2

Thank you!