Hello rudhihadhi,

Provide your website.

Thanks.

Hello lizdi2018,

Please provide some useful screenshots so I can identify the problem.

Thanks.

Hello lizdi2018,

Make sure that one page is not created with Visual Composer because then will appear some conflicts and that’s why you bring this issue.

Thanks for the message!

Hello Josuesantana,

You should choose the Popular all-time filter from each block, like this -> https://www.screencast.com/t/HKqolaa1sI

Thanks for the message!

Hello Akhilesh,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate code/response.

Thanks for the message!

Hello Josuesantana,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! This element works only with your posts which were most viewed.

Thanks.

Hello Truealeth,

Your mega menu seems to look ugly because you do not respect our documentation regarding on how you can create a powerful mega menu. Please check our documentation from here -> https://forum.tagdiv.com/mega-menu/

Thanks for your understanding!

Hello Truealeth,

Notice that task involves doing such additional customizations and we cannot provide something like this at the moment, sorry! As a hint, you should check the style.css file and search inside it what kind of CSS you want and change it.

Thanks for your understanding!

Hello mjehangir,

I saw that you are using the Newspaper Child Theme. Try to switch the theme to the main theme, without any untested plugins, clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello epickenyan,

If you want to achieve block 13 in two columns you should do like this -> https://www.screencast.com/t/HeCxyOIKT

Hope this helps!

Thanks for the message!

Hello mcdouglejonathan,

When you got this error? Please try to download again the theme packet from your Theme Forest account and then, using our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ you should install the theme via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hello Achraf91,

I have inspected your website and I saw that you are using a lot of untested plugins like Thea Post Slider which interact with the theme core files and causes a lot of unknown issues, as you can see here -> https://www.screencast.com/t/xQTgGRr5Z Please remove all of the untested plugins and use the default theme state, clear all the caches and check the results.

Thanks for the message!

Hello Epi,

Unfortunately, I do not know which is the problem? I have inspected your website here -> https://www.screencast.com/t/NfC9Aimp and the video seems to work as expected.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello tunc26gm,

Please provide your website URL and some useful screenshots to show me what exactly you want to achieve.

Thanks for your understanding!

Hello mifwebid,

If you will use the Mobile Theme, notice that you will have this opportunity from the Theme panel, like this -> https://www.screencast.com/t/cs8lUfuq0

Hope this helps!

Thanks for your understanding!

Hello ZubierAbd,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for the message!

Hello sebenar,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! These tasks involve doing such a custom work and we cannot provide something like this, sorry!

Thanks for your understanding!

Hello,

Please try to disable all of the untested plugins if you are using something like this, clear all the caches, make sure that the video URL is available and working good and check the results. Also, ensure that your playlist videos have been configured according to our documentation from here -> https://forum.tagdiv.com/newsmag-video-playlist/ Please keep in mind that functionality has been fully tested on a fresh install and work as expected, without any problem. If you cannot achieve any good results, I recommend you to make a new clean install from scratch to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hy,

Take a look to the following option from Theme panel, like this -> https://www.screencast.com/t/so5GrOiFaG Maybe it could help you!

Thanks for your message!

Hello andreavivan,

I have checked the email conversation and I saw that you have solved your problem, right? Also, I have tried to access your website so I can take a closer look at it on a mobile device and it seems that it’s on maintenance mode.

Thanks for the message!

Hello,

Sorry but I noticed that you are using such a plugin for Mega Menu feature! Please notice that our theme has this feature implemented by default and it’s not required to use a plugin for this, sorry! Being an untested plugin, notice that we cannot provide support for this, sorry! Please check here -> https://forum.tagdiv.com/newsmag-mega-menu/ for more information.

Thanks for your understanding!

Hello vasik,

Please notice that setup configuration regarding on comment can be made from General Settings in WordPress. Please check here -> https://www.screencast.com/t/qfU07kgQNo and make from there each change you want.

Thanks for your understanding!

Hello lehrhauseditors,

If you want to edit the author_box section from each post page, notice that you should edit the td_module_single_base.php core file and make there your desired changes like this -> https://www.screencast.com/t/M3YBImuPzZBt You should add them yourself because we cannot provide custom work at the moment, sorry! If you are not aware of the steps which are needed to take in this case, please consider hiring freelancer/developer to help you!

Thanks for your understanding!

Hello bagrapk,

1)You should provide your website URL together with some useful screenshots where you should show me what exactly you want to do.
2)You should try using the AdRotate plugin because many of our users used it and it seems to work as expected. Notice that our Ad Implementation is set up by default and we do not have any plans to change it with another one, sorry!
3)If you want to insert such an Ad to the side blank portion at footer in footer template style 3, you should add some elements in Widgets section in Footer 3, like this -> https://www.screencast.com/t/QXRqpcmhT03D

Hope this helps!

Thanks for your understanding!

Hello TechieBraj,

First of all, I will thank you for your interests in our theme and our demo styles! Plese keep in mind that each of our demos can be imported and installed from Theme panel, according to our documentation from here -> https://forum.tagdiv.com/newsmag-installing-demos/
Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. In your case, notice that you should purchase another license key for your new projects.!

Thanks for your understanding!