Hello jad,

Unfortunately, we cannot provide support for Skype or through other ways of chats, sorry!
Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Please notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello slashedbeauty,

If you do not have the latest version of the theme please try to update it via FTP, clear all your caches and test it again and check the results. This type of issue was solved in the latest updates.

Thanks for your understanding!

Hello paulevo,

There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.

Thanks!

Hello mclanfranconi,

You will simply add your desired image for the background. Preferably, will be to use a hight quality for the image to bring best results. Also, you will have to use the Stretch Background and No Repeat settings because the theme will automatically fit the image to the entire background of the theme.

Thanks for your understanding!

Hello njokis,

Sorry for the misunderstanding. I guess that you are referring to the category tag but you have written the Topbar, please excuse me. Indeed, the top bar can be changed with your CSS, target the category name or ID and with that CSS you resolve this problem. If you wanted to change the category tag, this task was too difficult to accomplish and that’s why I give you that response. Sorry again!

Thanks for the message!

Hello Dissions,

You will have to disable the smart sidebar from the theme panel, like this -> http://screencast.com/t/tv1kZFvOlS5L

Thanks for the message!

Hello salocharly,

We have not made any update regarding on sidebar. Therefore, our theme does not support but only 1 sidebar and not two.

Thanks for the message!

Hello Raul007,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your smart list so we will be able to provide a more accurate response. Provide the link of this topic so we can easily identify you.

Thanks for the message!

Hello rfdempsey,

1) You will have to add the 1 value at the excerpts section.
2) Please try to regenerate your thumbnails using the Force Regenerate & Regenerate Thumbnails. clear all your caches and test it again.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello brasilnaitalia,

I am glad that I could help you!

Thanks for your appreciation!

Hello nuthan,

If you do not have any caching plugin installed on your side, you will have not cache memory. This menu item is available only for our demo preview. If you have downloaded the default demo on your side, you will have to create your own menus from the panel.

Thanks for your understanding!

Hello coskel,

I have inspected your website and the Block 9 seems to work as properly, as you can see here -> http://screencast.com/t/7FJLVjeN What do not you like there? Please provide a screen pointing to the desired result, it would help us to understand what you’re trying to do.

Thanks for the message!

Hello planetcappe,

I have tested on my side and everything work as properly. Please keep in mind that our theme has fully tested and we have not encountered any bad reports in this regard until now. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. (we will need to disable all the active plugins so we can test the theme only with required plugins) Before this, please try to clear all your caches and server caches if you have this. If you do not have any access to your server configuration, request to your hosting provider to clear this and test it again. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello brasilnaitalia,

Please notice that each of demo has an own CSS code which only loads when the demo is imported from Theme panel.
In the past, all the CSS was loaded with the theme. So, now, if you have the latest version of the theme, you will do not have the style CSS corresponding with Travel Demo. Please notice that you have two possibilities -> to download the Travel demo without content or you simply copy/paste all the custom CSS for this demo from here -> http://screencast.com/t/6AuPrbrVDV directly to your custom CSS.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello nuthan,

Please ignore this message and try to install only the plugins that come bundled with our theme, clear all caches and check the results. Please notice that all the plugins which come with the theme have the own licence and must not buy anything.

Thank you for your understanding!

Hello Dorcas_,

Unfortunately, our theme does not have any such an option for post date. If you want to implement this type of date format, please try to do it yourself because this task involves custom work and we cannot provide this type of services at the moment, sorry! You can try to find some functions with this functionality of if your are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello cri74,

This is just a simple setting in Visual Composer, in Text Block. I replied you via another topic.

Thanks.

Hello cri74,

The block quotes can be changed from the backend, Text block editor, like this -> http://screencast.com/t/8Y6KbSxFBo

Thanks for the message!

Hello nano2408,

Unfortunately, our smart lists have not been designed to be used with post pagination tag (next–page), sorry! Please notice that the code from our smart lists features is too sensible and if you will add this tag you can break the entire layout of it. Sorry for the inconvenience, but if you want to display more levels in our theme and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! The post pagination tag can be used only for normal posts if you want to bring good results with it.

Thanks for your understanding!

Hello planetcappe,

Please disable all untested plugins, clear all your caches and when all of these are disabled, please let us know so I can inspect it closer again.

Thanks for your understanding!

Hello Raul007,

I have made some online researches and found a solution, in this case, please check td_smart_list.php file like I suggested above and replace with this code – http://screencast.com/t/4xDhK3kP – http://pastebin.com/cNwLuzgM
It should work properly.

Thanks for your message!

Hello coskel,

I have inspected your website and I noticed that you block 9 is working fine. If you want to decrease the margins and paddings you will have to use a bit of CSS code to hide them. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_module_8 {
padding-bottom:0!important;
margin-bottom:0!important;
}

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello nasaboy,

1)You can change that picture from your backend. When you edit your homepage, you can change it from here -> http://screencast.com/t/AqYsyTEzkuu ->from ROW settings you can change the image.
2)These are some blocks which can be changed from your backend. For more information about how you can use the Visual Composer, please read here -> https://forum.tagdiv.com/how-to-use-visual-composer/
3)This is talking about Ajax Filter. Please read here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello dharmeshgoyal,

Do you have some posts in Featured Category in that domain? Please give me some useful screenshots from your Category sections where I can see if you want or not posts in your Featured category. If you have not, try to add at least three posts, clear all your caches and test it again and check the results.

Thanks for the message!

Hello wowa1986,

1)The Editor Pick is a simple block style 7 which is set it by Featured category. You will not bring any results because you do not have any posts in your Featured category. If you want to change the structure of this block, please notice that you have to edit the core file from here -> http://screencast.com/t/nbhSshOO
2)The mobile theme is just a simple plugin. If you want to disable this, you can do this from Plugins area.
3)Please ensure that you have followed all the steps which are presented in our tutorial, like this -> https://forum.tagdiv.com/smart-sidebar-2/

Hope this helps!

Thanks.