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Calin
tagDiv Staff

Hi,

Please let me know the settings you’ve made for amp version, because right no I can not see any amp version on your website.
Please make sure that you clear all cache an purge the CDN after you made some changes for the amp settings.

Thank you for your understanding!

Calin
tagDiv Staff

Hi xrelmate,

The ctrl + z option can be use only if you made some changes in that page/template you saved the settings, but you do not close the composer, then you can use the undo and redo.
Also our Newspaper theme is a complex one, you can achieve almost everything, but for this you need to lean how to use it and how cloud templates and tagDiv Composer are working.
If you want you can send us an email at contact@tagdiv.com and provide admin login and the problems you are facing with our theme. We will take a look. Include a link to this topic in the email.

Thank you for your understanding and sorry for the inconvenience!

Calin
tagDiv Staff

Hi,

If you are referring to infinite loading, you’ll need to edit the single post template with tagDiv Composer and disable the infinite loading.
-> https://tagdiv.com/infinite-loading-for-single-posts/ from post -> https://i.imgur.com/yIf6fA3.jpg -> https://i.imgur.com/KeclHLS.jpg -> https://i.imgur.com/4jHIHFY.png

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
We received your email and we’ll try to reply as soon as possible!
Thank you!

Calin
tagDiv Staff

My colleagues we’ll check the situation and will reply to you via email!
Thank you!

Calin
tagDiv Staff

Hi brainhouse, this error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Calin
tagDiv Staff

Hi,

for this you’ll need to use a translate plugins, we tested with our theme WPML plugin, but there are other plugins that can work with our theme and you can achieve what you need.
Here is a list that you can try -> https://www.wpbeginner.com/showcase/9-best-translation-plugins-for-wordpress-websites/

Thank you!

Calin
tagDiv Staff

Hi,

For a sub-domain you can check this guide -> https://www.hostgator.com/help/article/what-is-a-subdomain-name-how-do-i-create-and-delete-one also you can ask your host to help you.
Or you can try on localhost or on a virtual machine.

Thank you!

Calin
tagDiv Staff

Hi drh10,
Unfortunately for the moment this is the only solution, sorry.
I made a note to be add an option to can display the parent page on breadcrumbs, unfortunately I can not say if this will be add in the coming update.
Thank you for your understanding!

Calin
tagDiv Staff

Hi xrelmate,

We are sorry for the bad experience that you had with our theme!
Usually there should be no problems with our theme to change the templates without making any changes from theme panel or pages/templates or change the demo you have installed.
We try to answer to as many questions and problem we can in support hours, we are sorry that most of the time we can provide one or maybe two reply for the same user, sorry!
Also fr a better performance using our theme we recommend to set the theme requirements as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ also you can check this topic for a better optimization of your website -> https://forum.tagdiv.com/topic/my-website-is-damn-slow/
As for the website custimization, if you are using a standard demo then you can use the options from theme panned to add/remove elements from your website. If you are using a pro demo you need to use tagDiv Composer to can edit the cloud templates.
We can provide a refund if you are not satisfied with the theme, you can request it here
https://themeforest.net/refund_requests/new

Thank you for your understanding and sorry for the inconvenience!

Calin
tagDiv Staff

Hi Michico Oranga,

Please try the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).

If the problem still persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can use the Enable jQuery Migrate Helper in some cases this can help you to make tagDiv Composer to work.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

I see that now, after you installed all theme plugins the articles are displaying -> https://i.imgur.com/KCfWH2G.jpg and the website is work -> https://i.imgur.com/f7WCpFG.png, and display properly.
Now you can edit the pages using tagDiv Composer and for standard templates you can use the settings from theme panel.
If there i still a problem let me know!

Thank you!

Calin
tagDiv Staff

Hi deuja14, you can do this in more ways, one of theme is provided above by Satwik also, you can check other methods here -> https://crunchify.com/how-to-remove-url-website-field-from-wordpress-comment-form/
Thank you!

Calin
tagDiv Staff

Hi Tonyruik, yes, the mobile theme plugin is making the mobile version faster, but if your website is well optimizes you can use the responsive version too, then you’ll have this design.
You can use the amp with mobile theme templates using this option -> https://imgur.com/4rY4Zva or you can use only the amp plugin with this option -> https://imgur.com/k1ZVWoN
Thank you!

Calin
tagDiv Staff

Hi Siebren10,
In this topic -> https://forum.tagdiv.com/topic/disable-all-possible-registerlogin-way-and-remove-login-form/ are provided some solution for how to remove the login modal completely from the theme.
Hope it will help you too!

Calin
tagDiv Staff

Hi divyasinghinfo, our theme is already compatible with WordPress v5.5, just make sure that you are using the last version of Newspaper theme, v10.3.6.1 -> https://i.imgur.com/oG7jE1X.png
Thank you!

Calin
tagDiv Staff

Hi RMS, i think that you are referring to this -> https://i.imgur.com/a2NxPxH.png this is set by default only for layout design in tagDiv Composer, if the post do not have comments will be display like this -> https://i.imgur.com/cf7V6cR.png
If this is not what you mean, please provide me some more details and some screenshots or a link where I can inspect the problem.
Thank you!

Calin
tagDiv Staff

Hi Uzalendo News,
What you can do is to make a test on sub-domain or on staging, set there only the theme with theme plugins and check to see if the problem persists, is possible to be a problem from extra plugins, if the problem do not persists enable the plugins from live website and see which one is making these problems.
Let us know the results!

Calin
tagDiv Staff

Hi joaovalentemartins,
Right now you can set the category featured image in theme panel -> https://i.imgur.com/cM6Ylar.png and if you are using a cloud template, you can set a background featured category -> https://i.imgur.com/9J9gytD.png
But if you want to display the categories as the posts in blocks, then let us know one example and I will add it on our list.
Thank you!

Calin
tagDiv Staff

Hi Amari,

Please let us take a loo to it, make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and fix the problem. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Is look that the problem is in them files for the wp-content/plugins/td-composer/legacy/Newspaper/includes/block_templates/td_block_template_18.php this code is still static -> https://i.imgur.com/gblC8zc.png as a quick fix replace the code from this file wp-content/plugins/td-composer/legacy/Newspaper/includes/block_templates/td_block_template_18.php with the code from here -> https://pastebin.com/VAcvLxb8 also make sure that you adjust the height for the block header -> https://i.imgur.com/WaHaphh.png

Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi SJB, you are editing the loop from the theme files and you need to edit the one from plugin files from wp-content/plugins/td-composer/legacy/Newspaper/loop.php -> https://i.imgur.com/TFBqVZo.png you can get there from here too:
-> https://i.imgur.com/bxcv2yk.png -> https://i.imgur.com/XuIUOdG.png
Hope this will help you better!
Let me know the results!

Calin
tagDiv Staff

Hi,

If I’m right you are using the responsive version on these pages that has a different menu, the mobile theme plugin has it’s own menu, that can be set and edit from here -> https://i.imgur.com/gAz2mVn.png for the responsive version that have a cloud header the mobile menu can be set from tagDiv Composer -> https://i.imgur.com/5FnxL8e.png and can be adjusted from here -> https://i.imgur.com/6s1eiKM.png

Thank you!

Calin
tagDiv Staff

Hi aassi,

If this is a cloud header, then it will be the best to edit it using tagDiv Composer and adjust it, you can do it by setting some margins in css tab -> https://i.imgur.com/J4IF2fc.png this can be done per row/column/element, also you can set on element a line height -> https://i.imgur.com/D2vXOnd.png
This will be better then using custom css.

Thank you!

Calin
tagDiv Staff

Hi Sommelierlife,

Please provide me a link where I can inspect the reviews, also please provide me some screenshots with the settings you’ve made in them files (the place and changes), in this way I will be able to identify why the elements are not removed for you.

Thank you!

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