I’m glad that I was able to help you, if you have other questions or problems, let us know!
Have a nice day!

Hi Patienceamara, unfortunately, in these days it can take more than 48h until we respond on email, due to the large volume of work during this holiday period, also we are not working in weekend, therefore if you send or post Friday or in weekend will take some more time until we’ll reply back.
Also, my college Catalin L. already answered to your email, please continue the conversation there.
Hi joandajer, this is not a scam, we are sorry for the long time withing, as I know Simion C. answer to you and now he is in holidays, another support member also took Simion’s e-mails and it can take a little longer time until we replay back.
Thank you for your understanding and sorry for the inconvenience!

Hi,

If you are referring to the icon from the button, then you can use tagDiv Composer and set it -> https://i.imgur.com/e6OmKff.png -> https://i.imgur.com/Lbz0pZv.png

Hope this will help you!

Hi, you can do it on private, via email, for this you can send us an email at contact@tagdiv.com also please provide as more details you can, also some screenshots will help a lot.
Include a link to this topic in the email.
Thank you!

Hi wbennets,

The problem seems to be this one -> https://i.imgur.com/H8cSltA.png -> https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.outplayed.it%2Findex.php%2F2020%2F08%2F25%2Fanalisi-draft-g2-vs-mad1%2F
You need to activate the og: image, you can use our guide from here -> https://forum.tagdiv.com/facebook-share/ use yoast seo (in this guide you will learn how to display the og image using yoast plugin).
Also I see that you are using last version of WordPress (v5.5), but you are using an old version of Newsmag this, please notice that only the last version of theme is compatible, if you want, you can make a test, it should be indicate to try the update on sub-domain or in a staging website, also when you’ll make it on the live one, please make sure that you made before a full backup to website and database and only after that attempt to update the theme.
How to update the theme -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Hope this will help you!
Thank you!

Hi somoselectricos,
If you are using WordPress v5.5 please make sure that you are using last version of Newsmag, version 4.9.5 only this one is compatible with WP 5.5, also f the problem persists, please make the below steps:
1. Disable tagDiv Composer
2. delete tagDiv Composer –
3. Reinstall tagDiv Composer from Newsmag > plugins
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).

Let me know the results!

Hi,

Unfortunately in exact the same way you display it is possible only with custom work and changes.
Unfortunately I think that the Linkedin need to be set manually in theme templates.
For example the date can be display withe time, for this you can use this WordPress guide: -> https://wordpress.org/support/article/formatting-date-and-time/ the settings for date need to be set in -> https://i.imgur.com/rjY6WB0.png -> https://i.imgur.com/wKwDSVN.png -> https://i.imgur.com/kGpyy2C.png -> https://i.imgur.com/NY9swxL.png
To display the category in line with date time, you need to edit the single post you are using:
– if is the default one edit this file -> wp-content/plugins/td-composer/legacy/Newsmag/loop-single.php
– if is a post template from 1 to 8 edit these files -> wp-content/plugins/td-composer/legacy/Newsmag/parts/single
What you need to do is to more the category function after meta info -> https://i.imgur.com/iQgicIb.png -> https://i.imgur.com/bxGUEQp.png after that add this custom css in theme panel to make the elements to be inline -> https://i.imgur.com/fLp8FTA.png also these files can be set in a child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ in this your changes will not be lost when the update will be made.

Thank you!

Hi,

Yes, you can do this by setting the category id with “-“, for example -27 https://i.imgur.com/gzqw5iu.png -> https://i.imgur.com/VRgUqil.jpg you can check more in our guide from here, in filter tab -> https://i.imgur.com/0u7E1g7.png

Thanks.

Hi,
The flex block can be edited per view port and you cloud adjust the flex height -> https://i.imgur.com/bkvBzR9.jpg

Hope this will help you!
Thank you!

Hi nitesh9291, if you are using a pro demo, then you can edit it using tagDiv Composer and edit the pages and cloud template.
Also pleas provide some more details about the problem, some screenshots and what demo you are using.
Thank you!

Hi nitesh9291, please provide some more details about the problem you are facing and the damo you are using, in this way I will be able to help you.
Also make sure that you do not have any plugins that can interfere with the theme settings.
Thank you!

Hi,

If you are using a cloud header or a PRO Demo, you can edit with tagDiv Composer the homepage and remove the login element using the right click https://i.imgur.com/acOqrXR.png -> https://i.imgur.com/678Y1Wk.png and make sure that the option from theme panel is disable -> https://i.imgur.com/fRIb2xO.png this will remove the code for login, but if you are using a standard/default header style, this will be only hide.
If you are using the mobile theme plugin, you can disable this option from here -> https://i.imgur.com/s72HWmZ.png
Also the menu can be edited from here -> https://i.imgur.com/0Xon4RC.png

Thank you!

Hi phuoc.nguyen,
Newspaper 7 is a very very old theme, is no longer recommend to use it.
We recommend to try the new version, Newspaper X, you can do this by downloading the theme from your account on theme forest -> https://tagdiv.com/update-newspaper-theme/
Thank you for your understanding!

Hi,

As I can see now you have inline ads -> https://i.imgur.com/kw051Kp.png on mobile on amp too -> https://i.imgur.com/EjFL73s.png is look that the problem is only for desktop.
If you want we can take a look on them, for this just need to make a full back and and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

I’m glad that I was able to help you!

Hi,

Now this file is locate on this path -> wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_block_ad_box.php
Also if you want you can use with tagDiv Composer the ad box and set a code in it
<div style="width: 700px; height: 400px;">
<!-- your add -->
</div>
-> https://i.imgur.com/GGNjMyI.jpg
Also this code can be set in custom ad slot too.
Hope this will help you!

Hi,

I just checked your website and the youtube video is working now -> https://i.imgur.com/ycplzMh.png as for the (custom) javascript I do not know how this should work to can help you.
If there is still a problem, let me know!

Thank you!

Hi,

1. For me is working https://i.imgur.com/iynbDMD.png -> https://i.imgur.com/nvGUHRE.png

2. Unfortunately on this moment the posts titles are set as default on h3 and for these are no settings in our theme to change theme, it can be done only manually in theme files/ > wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/oqbXS3G.png

Thank you!

Hi,

I think that the problem depend on the files that you have set in child theme, if you set a file for posts/articles template, make sure that you set the file from standard pack -> wp-content/plugins/td-standard-pack/Newspaper/loop-single.php and single.php or from wp-content/plugins/td-standard-pack/Newspaper/parts/single
If there is still a problem, let me know the way you implement the child theme and what files you have in it.

Hope this will help you!

Hi bob@mrrogersweborhood.com,

If you are using WordPress v5.5, you must use the last version of Newspaper theme too, only this will work on this version of WordPress.
Also if you already have Newspaper 10.3.6.1 and you have this problem, then try the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).

If the problem still persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can use the Enable jQuery Migrate Helper in some cases this can help you to make tagDiv Composer to work.

Let me know the results!
Thank you!

Hi KD,
The child theme can be use only for the theme and standard templates, if you chose to use cloud templates, these can not be set in a child theme, these are stored in database.
Also I do not know how Search and Filter Pro plugin should work, but I think it can work only with standard search (wp-content/plugins/td-standard-pack/Newspaper/search.php this one can be set in child theme -> https://i.imgur.com/9GQzHhb.png) not with cloud search templates.
Thank you!

Hi,

Please replace the code with this one
.single figcaption {
text-align: center;
font-style: italic;
}
Let me know the results!

Hi angelahou,

If you search in cloud template for landing you find these 3 results https://imgur.com/GGGH0u3 also there are more element, but these are not set with the name landing or landing page, also if you have a vision for how it should look this landing page, you can use tagdiv Composer -> https://i.imgur.com/vt8wDqB.png to build it.
I think that you want to be something like these homepages -> https://demo.tagdiv.com/newspaper_nature/ -> https://demo.tagdiv.com/newspaper_dentist/

Thank you!

Hi,

Here is how is look for us the feeds -> https://demo.tagdiv.com/newspaper/category/tagdiv-lifestyle/tagdiv-health-fitness/feed/
please make a test and check the feeds only with theme plugins enable, in this way you’ll see if there are some plugins that interfere or not.
If the problem is the same and there are no improvements, then you can make a sub-domain and set there the site, in this way we can take a look to this problem without affecting the live website, for this you can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The mega menu is working only on mobile only if you are using the responsive version, the mobile theme plugin will not recognize the mega menu, therefore you’ll need to make a new menu with the elements you want to have in mobile menu and set it in Newspaper> mobile theme > header > https://i.imgur.com/031qn30.png or you can disable the mobile theme from some post/page using this option -> https://i.imgur.com/AQmgQKb.png

Hope this will help you!