Hi Alsok and Azulita,

Please clear all cache, if the problem persist please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Sorry, but for the moment there is no option to add new social in social counter.

Thank you for your understanding!

Hi,

Unfortunately on single post templates these are separate, can not be set in “tab”, sorry!

Thank you!

Hi ToniLaird,

Sorry for the inconvenience for the moment the Autoptimize plugin is not tested with our theme, therefore we can not recommend it, but to be sure that these problems will be avoid I’ll ad this plugin on our list for testing and I hope will be supported in coming updates.

Thank you for your understanding and sorry for the inconvenience!

Hi,

In that file are all the theme icons, if you are internally shore that you do not use theme, you can remove the files, but will can provide some problems, if you still use icons or you’ll want to use icons.

Thank you for your understanding!

Hi,

We’ve add this problem on our fix list, will try to fix it as soon as possible.

Thank you for your understanding and sorry for the inconvenience!

Hi,

Please provide some more details, also a link where I can inspect this problem wold be helpful!

Thank you!

Hi,

The WP Super cache have an option for mobile theme -> http://prntscr.com/q3tqlj -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ in this way will prevent to load the cache from mobile on desktop or tablet.

Thank you!

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thanks.

Hi,

Unfortunately our theme do not have this option, this can be achieve only using some plugins, usually we recommend WPML plugin because this is a tested plugin, , maybe there are other plugins too that can achieve this.

Thank you!

Hi,

Is look like the blog page is apply on homepage, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

This can be achieve by using a plugin -> https://wordpress.org/plugins/tags/facebook-pixel/ -> https://themeisle.com/blog/add-facebook-pixel-to-wordpress/

Thank you for your understanding!

Hi shravan5921,

Please notice that we take in order of time the topics ( time when was post the question ) to answer the question, and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

Usually this problem is provide by the cache plugins, please deactivate your it and check to see if this will still happen, also we recommend to use WP Super Cache plugin.

Thank you!

Hi,

These can be change with custom css, please provide me a link so I can provide a css that will help you to achieve what you need.

Thank you!

Hi,

So if you are using a single post template from tagDiv Cloud Library, you can edit it with tagDiv Composer -> http://prntscr.com/q3t1q5 -> http://prntscr.com/q3t2nd

Thank you!

Hi,

Please check our documentation for theme update -> https://tagdiv.com/update-newspaper-theme/ also make sure that you have the latest version of WordPress to, v5.3

Thank you!

Hi,

Yes, you can delete the original pages/posts, but if you copy the templates, make sure that you’ve set on post the copy before you set the original template

Thank you!

Hi,

Please notice that we recommend to use the theme builder, tagDiv Composer with tagDiv Cloud Library.

The WPBakery Page Builder plugin is and Bundled Plugin in our theme not a standalone plugin ( you do not need a licence to use the version that comes with our theme ), please check the envato documentation for those plugins
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Thank you!

Hi,

If there are still some problems, just let us know!

Thank you!

Hi,

I think that you had a single post template from tagDiv Cloud Library, these can be edit with tagDiv Composer and add/remove the review -> http://prntscr.com/q3ssgd

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
If you use a plugins like Wordfence please set it in learning mode.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If you use a plugins like Wordfence please set it in learning mode.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Please make sure that you still have add the analytics code set and this is working, we recommend to set it in theme panel -> http://prntscr.com/q3snxb in this way it will not be lost when you’ll make a theme update.

Thank you!

Hi,

Please make sure that you have the latest version of WordPress too ( v5.3) this should solve the problem.

Thank you!

Hi,

Unfortunately this file can not be set in child theme, sorry! when you’ll make a theme update you’ll need to make these changes again.

Thank you!