Hi,

Please provide me a link where I can inspect this problem!

Thank you.

Hi,

You can hide those categories that are appearing in ajax -> http://prntscr.com/q3r9lb , but you can make theme to appear in dorpdown only with custom work.
http://prntscr.com/q3rav7
.td-subcat-filter .td-subcat-list{
display: none;
}
The code need to be set in theme panel > custom code> custom css.

Hope this will help you!
Thank you!

Hi,

Usually this error appear only on cloud templates if the schema article is not disable -> http://prntscr.com/q3r444, I’ll add this as a but on our fix list.

Thank you!

Hi,

Ill ‘make some investigations and I’ll let you know what is wrong with this settings and what need to be done to remove the category.

Thank you!

Hi,

If you are using shortcodes or embed codes the you’ll need to set the code in column text or text with title, in text area -> http://prntscr.com/q3q6f6 if this do not work you can try to set the code in a raw html too -> http://prntscr.com/q3q6tf also please notice that is possible that the shortcode you have for geo directory to be provide from some plugin that do not work with our theme.

Thank you!

Hi,

I do not quite understand the problem, did you activate the tagDiv Composer and standard pack ?
Also now you are not using the last version of the theme, please provide some more details about the problems you were facing.

Thank you!

Hi,

I’ve just inspect you social media icons and functionality and these are displaying and work normally.
-> https://www.screencast.com/t/n8aGDujU

Thank you!

Hi,

Unfortunately I can not check your website -> http://prntscr.com/q3pvww make sure that you do not have set mega menus in mobile theme menu.

Thank you!

Hi,

The WP-Optimize need to be set specific for our theme, we have customers that are using this plugin and everything is working normal, unfortunately we do not have a guide for this, but I think that is possible to make one in the future.

Thank you for your understanding!

Hi,

Please make sure that you’ve set the W Super Cache as in our guide from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also if you are using Cloudflare (CDN), make sure that is set as in our guide too -> https://forum.tagdiv.com/cloudflare-cdn/

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

Unfortunately there is no option to add more share buttons, sorry! this can be achieve only with plugins. We can not recommend a plugin because we didn’t tested any of them with our theme, but you can try these best 10 social sharing -> https://www.wpbeginner.com/plugins/best-social-media-plugins-for-wordpress/

Thank you!

Hi,

Unfortunately I can not check your link -> http://prntscr.com/q3pe5a
but I think that you are using some single post templates from tagDiv Cloud Library, edit it with tagDiv Composer and set the -> http://prntscr.com/q3pfcy -> http://prntscr.com/q3pfjs

Thank you!

Hi,

This problem is only on IE? please try with other browsers too this should solved the problem! the IE do not recognize all the css that is use in WordPress and Newspaper.
Also make sure that you have the last version of theme and WordPress.

Thank you!

Hi,

Usually the mobile theme appear on tablet when you are using some cache plugin and cloudflare.
We recommend to use WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ and we recommend these configurations for cdn -> https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hi,

We’ve tested only with CDN and theme plugins without any other plugins and this worked without problems.

Thank you!

Hi,

We’ve made some more investigations and is look that there is some cases when this problem can appear, we’ll try to fix this problem as soon as possible.

Thank you for your understanding!

Hi,

Unfortunately for the moment you can not set different layout per devices on these elements, this can be done for the moment only on flex.

Thank you for your understanding!

Hi,

Unfortunately in order to add a new social field in team shortcode you’ll need some custom work, sorry! What You can do is to set in that inner row/column and icon -> http://prntscr.com/q3ommg

Thank you for your understanding!

Hi,

For this problem you can let the comments enable for all visitors -> http://prntscr.com/q3ocbr or you can replace in theme core the, if you are using single post templates from cloud, you’ll need to change this file -> https://www.screencast.com/t/Ydh9wo0VOK in my case is -> https://www.screencast.com/t/EEcuCDrhqF4i -> wp-content/plugins/td-cloud-library/parts/tdb-comments.php for default post styles the changes must be done in -> wp-content/plugins/td-standard-pack/Newspaper/comments.php -> http://prntscr.com/q3ogwb also if you are using mobile theme plugin -> http://prntscr.com/q3ohzc -> wp-content/plugins/td-composer/mobile/comments.php

Hope this will help you!
Thank you!

Hi,

Please try this tutorials for speed optimization, is possible that some of them to have can minifie that code and this problem will be solved.
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

Hope this will help you!
Thank you!

Hi,

Yes, will investigate this problem.

Thank you!

Hi,

Yes, the “,” need to be add at the end of this line -> http://prntscr.com/q3dsec after that add the category_id.

Hope this will work.
Thank you!

Hi,

Unfortunately this can be achieve only with custom work, sorry!

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks