Hi,

Where exactly do you want to display this text? If you mean something like a text logo, the mobile theme can only display an image logo. Only if you do not use the mobile theme plugin will this be possible.

Please let us know if you have more questions or need help with something.
Thanks

Hi,

Seems the website provides some cloudflare specific errors at the moment, 520 and 522 errors. I found some topics that may be helpful
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
Maybe these are helpful in identifying the problem.

Thanks

@mparlevliet If you use only the AMP plugin you should leave it on classic (this setting should be selected by default) – http://prntscr.com/muln5q

Hi,

I believe the image logo used by the demo is in APNG format. You could create your own, upload it and set it as logo
– https://wiki.mozilla.org/APNG_Specification

Thanks

Hi,

I believe I provided an answer on the blog earlier today. Please let us know if you have more questions.

Thanks

Hi,

With the introduction of the header builder you can build a header in any way possible within the composer. In order to have access to the header builder and manager the cloud library plugin has to be active – https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Then in the composer these elements will appear – http://prntscr.com/mul38z
In the cloud library section you can import headers designed by us (and modify them if needed) or start creating your own from a blank template – http://prntscr.com/mul3z2

So something like that is possible if you use a cloud header template. Let me know if you have more questions.

Thanks

Hi,

You have to set x-frame options to allow. Please contact your host and ask about enabling x-frame options. There is a chance this code from below could work if you enter it in the htaccess file

<IfModule mod_headers.c>
Header always append X-Frame-Options SAMEORIGIN
</IfModule>

If it doesn’t, best bet is to ask the hosting provider about changing the sate of the x-frame to allow. Let us know how it goes.

Thanks

Hi,

Activating the theme is possible in a testing install and a live website, please check the theme activation guide carefully
– http://prntscr.com/mukw36 – https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

To create multiple live websites it will require multiple licenses according to the Envato specifications mentioned here
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Let us know if you have more questions.
Thanks

Hi,

I don’t quite understand the problem. So the post titles are not appearing in the modules? that would be unusual. Some more details would be helpful, and a link to the website so I can inspect the problem.

For increasing the size of the icons either in the top bar or the main menu there is no setting unfortunately. However I could give you a code that you can enter in the theme panel custom CSS code section. it will increase the icons to a value of your choosing (modify the size in the code how you want). Example – http://prntscr.com/mukutj

.td-header-menu-social .td-social-icon-wrap i {
font-size: 18px;
}

Let me know.
Thanks

Hi,

Some more details would be helpful. Did you update to the latest version of the theme? also make sure you also update the theme plugins – http://prntscr.com/mukq1u

Let me know.
Thanks

Setting a view count value for all the posts at once would be possible. For example using this function – https://pastebin.com/pKcWYFUt
The value can be changed, I set it to 1000. Enter it in the theme functions file. Refresh a post page and check if the views were updated. Then remove the function and the view should increase from the set value.

Hi,

@sunilgovind Sorry to hear that, you can request a refund by following the link provided above. We will approve it as soon as possible.

Thanks

Hi,

I understand, but does it appear if you try what I suggested above as a quick test? My belief is that a plugin may be displaying that text. Or maybe a function or custom code entered in the theme files, theme panel or a child theme. Please check all of these.

That text is not coming from the theme, so it cannot be turned off by a theme setting. Let me know how this progresses.

Thanks

We can’t recreate this issue on our end, we made multiple tests. It is quite a rare issue that seems to happen in very specific cases. The composer and cloud plugins are create entirely by us, they should work together at all times, with no conflicts.

What you could try if possible is to create a local WordPress install and install the theme and theme plugins there. You can activate the theme as well. Check to see if the same happens.

If you have sent us an email we will take a look as well. Let us know.

Hi,

Maybe try the solution from this topic – https://forum.tagdiv.com/topic/implementing-the-time-ago/
I remember it worked at the time. In the latest update we introduced a last modified option for the modules – http://prntscr.com/mujoi7
But a time ago would have to be implemented manually, there is no setting for it at the moment.

Thanks

Hi,

With the header builder it is possible, you can now design the header and add the elements you want – http://prntscr.com/mujjm2
So you can add as many ad boxes you want in the header, in any location possible within the header.
In order to be able to use the header builder and manager, the cloud library plugin has to be active
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
There are header templates built by us, you can also create your own with a blank template
– http://prntscr.com/mujlw3

Let us know if you have more questions.
Thanks

Hi,

Modifications made directly to the theme files will be lost, as the old files will be replaced with the new updated files. A child theme can be created and you can modify and add code in the theme files there
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

However note that having a child theme and adding code or modifying files in it is not update proof. Some files can be modified by us, meaning the serving the old files from a child theme can create problems. Like in this case
– https://forum.tagdiv.com/topic/after-updating-to-version-9-5-the-site-does-not-work/

Let us know if you have more questions.
Thanks

Hi,

Note that the cloud library plugin has to be updated manually after you update the theme. There will be an update button here – http://prntscr.com/mui14u
Once you update the plugin and it is active all it’s content will be available, also the cloud templates you imported/created. Maybe this was the issue you had, let us know.

Thanks

Hi,

You can always ask here in the forum, we will help you as best we can. Please post the question you have in this topic.

Thanks

Hi,

What if you add it in a column text element, or use a different shortcode? Could be caused by an issue that was solved a few updates ago, concerning shortcodes.
There was a temporary fix provided at the time – https://forum.tagdiv.com/topic/shortcode-in-text-element-convertered-to-html/
The fix was implemented in the theme is update 9.2 I believe. I could give it a try on my end if you can provide the function to create the shortcode, to see if it happens in the latest theme version.

Thanks

Hi,

That will not be possible, if you update the theme to 9.6 the old plugin cannot be used anymore. Now the official AMP plugin can be used, integrated with the mobile theme plugin
– https://tagdiv.com/amp-newspaper-theme/
So there will be a menu, custom code section, a spot for the AMP auto ads code, these are much requested options. Let us know if you have more questions.

Thanks

Hi,

When the mobile theme is active each page needs two versions, one for desktop created with the page builder or in any way possible in the theme, and one for mobile with the simple mobile editor – http://prntscr.com/mtgao6
If no content is entered in the mobile editor the page will be empty on mobile. We will add a notice/message to be displayed in this case, as it is quite a common issue.

If you want the mobile theme to be integrated with the AMP plugin, it has to be activated in the theme panel
– https://tagdiv.com/amp-newspaper-theme/ – http://prntscr.com/muhp4m
What you are seeing now is the default AMP look, without the mobile theme.

Analytics code can be added in the mobile theme section – http://prntscr.com/muhpy6

Let us know if you have more questions.
Thanks

Hi,

Please let us know what difficulties you are having reaching us, we will try to improve. Support is provided by this forum and my email. We reply as quickly as possible in each topic.
Regarding the question, what exactly does this archiving process presume? You can create posts and pages normally, they will be saved in the website database.
Maybe you want to display an archive widget like in this example page in the sidebar – https://demo.tagdiv.com/newspaper/2017/
Let me know.

Thanks

Hi,

1. Try using this setting – http://prntscr.com/mugrd0 the zoom on hover will work then.

2. On mobile the same module and thumbnails that are loaded on desktop will be used. So the thumbnail size is bigger than the reduced size of the module on mobile. For the moment it is selected/clicked this will be seen.
I tried various CSS codes to remove the selection effect, but none worked.

3. From what I can see at the moment the website loads quite good
– http://prntscr.com/muh84b
It is true that they do not allow using caching plugins, I believe they already use a caching system of they own
– https://en.support.wordpress.com/incompatible-plugins/
There are topics in the forum regarding website loading speed, with suggestions that you could try. But maybe these methods are not allowed in wordpress.com.
Using many block types with ajax pagination and ajax filters may be an issue, especially when there are many visitors on the website.
Since the speed booster plugin cannot be used in this case, maybe they can provide an alternative for render blocking optimization. Or a suggestion for an allowed plugin. Also some optimization guides of their own.
I see render blocking and server response time would be the major issues
– http://prntscr.com/muhe8q

4. I believe that should be fixed in the latest version. From what I know there were some modifications to prevent this from happening. So you can activate the background ad.

For the background loading on mobile there were no modifications up to this moment, I will check on this task.

Thanks

Hi,

I believe we have identified the issue that is causing the blur, it is a CSS issue. try entering this code in the theme panel custom CSS section and check if it solves it

.td-pb-span4 .wpb_wrapper,
.td-pb-span4 .td-ss-main-sidebar {
perspective: unset!important;
}

Before a definitive solution is found try this temporary fix. Let me know.

Thanks