Hi,
Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look.
Thank you!
Hi,
Not sure what you use there, those colored areas are images? or css background?
Please provide more details.
I’ve checked on my side using background color, there’s a padding on each column, you could use custom css to remove it – http://screencast.com/t/hjpMtQukdmby – http://screencast.com/t/9iJXGTXyDv
But to make it apply only to this row try to add a custom class to the row – http://screencast.com/t/TXwYxLTtm
The css would be:
.my-class-name.td-pb-row [class*="td-pb-span"] {
padding-left: 0;
padding-right: 0;
}
Thank you!
-
This reply was modified 9 years by
Emil G.
Hi,
Yes, the theme makes a request once every 3 hours. If you use a cache plugin this time may be delayed, it depends on the cache refresh settings.
Each social media service has an access limit on it’s API.
In our themes, the system was implemented this way(a request every 3 hours) to maintain optimal performance and avoid any possible risk of “too many requests” ban from the service owners.
Thank you!
Hi,
I’ve checked your site and the category tags on modules/blocks are using Quicksand – http://screencast.com/t/7TdeklmEz
If you refer to something else please provide more details.
Thank you!
Hi,
If your css is stored in Theme Panel -> Custom Code -> Custom CSS, it won’t be lost.
No settings made in Theme Panel or on Posts, Pages, etc. won’t be lost.
The update rewrites the theme files and only the custom modifications made on the theme files will be affected. If you didn’t made any modifications on the theme files, you don’t have to worry.
If you find it hard to update via ftp, there’s an easier method:
– From wp-admin Appearance, just switch the theme to Twenty Sixteen (or any other theme you may have) – http://screencast.com/t/pUsPQIhxy
– from the same area, delete Newspaper – http://screencast.com/t/s4KkeByP9efW – http://screencast.com/t/fGhkkbzJK9xz
– next press on Add New http://screencast.com/t/5RtxCpQvuDy – Upload Theme – and install the theme latest version – http://screencast.com/t/tS8ssTmOkXJb
– activate the theme
Wordpress (and we) recommends that before doing any update to it’s core or update to themes or plugins, to backup your site. More details can be found on their documentation – https://codex.wordpress.org/WordPress_Backups
Thank you!
Hi,
I suspect it may be a html or css issue on that page. Try to inspect the blocks which contain custom text or custom html (if you have any on your page). You can also check the page code in Text mode – http://screencast.com/t/M0K3F57mzO – look for possible html leftovers, unclosed containers ( ex. <div> that’s missing it’s closing </div> ).
Also try to create a new page and add the same blocks, see if it works there.
If you still can’t find the cause please contact us via email at contact@tagdiv.com , provide wp-admin access and we will check it.
Thank you!
Hi,
The demos can be installed with content or without content (just the design settings).
Not sure what you mean with “feature of Switch template example: Black to Default. when I press a button at Home.” Do you mean you want to use a different design for different pages? Please provide more details.
Thank you!
Hi,
The mobile theme is an optional plugin and it can be reinstalled.
Maybe it was an older version of the plugin and this caused the error.
The install procedure is described in the documentation, just scroll down until you find the Install chapter – https://forum.tagdiv.com/the-mobile-theme/
Thank you!
Hi,
You could disable the sidebar from the post (if you want this only on certain posts) – http://screencast.com/t/Q0IygvpV
Or globally from Theme Panel – Template Settings – http://screencast.com/t/JrN8unHM
Or from Theme Panel – Categories (if you want to affect only posts from certain categories) – http://screencast.com/t/yxm6puIP
To shrink the content width you could use custom css and add some padding – http://screencast.com/t/hN2mo5RT
The css must be placed in Theme Panel -> Custom Code -> Custom CSS.
Hope this helps.
Thank you!
Hi,
We inspected this and it wasn’t a bug, the author was not displayed on the page/post but the author meta was still active to serve for web search engines crawlers/bots.
For those who want to disable it, we plan to add an option in Theme Panel in one of the next updates.
Thank you!
Hi,
Using allow_url_fopen=1 is considered a potential security risk. This means that it will only be a problem if your code is sloppy, which is not the case with any of our themes.
We know that many servers disable allow_url_fopen by default and this issue is on our list. We will modify the code in one of the next updates, sorry for the delay.
Thank you!
Hi,
Unfortunately i can’t say for sure why this happens. We didn’t do extensive tests with Google News yet, but we have it on our list
Google guideline for images can be found here – https://support.google.com/news/publisher/answer/13369
If everything is right then the issue must come from the way google interacts with the images delivered by CDN.
Use the browser inspector to check the page source, look for the og:image property to see if it changes once the CDN is active. You can also make some tests with cloudflare, see if it behaves the same.
Thank you!
Hi,
The error is caused by the return of the get_enclosed() function – http://screencast.com/t/PdcexNriw
It should return an array but for some reason it doesn’t – http://screencast.com/t/bvASC05vR3m
The get_enclosed() function is described here – https://codex.wordpress.org/Function_Reference/get_enclosed
The do_enclose() function is described here – https://codex.wordpress.org/Function_Reference/do_enclose
You could try to find the post on which this happens, this can be done by adding a check on $pung to echo something when $pung is not an array.
You can also try to switch the theme with a default one (ex. Twenty Fifteen) to see if the theme has some influence on this behavior.
Another check is to remove the custom code from functions.php and see if the error is still there.
If this doesn’t help please send us an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access so we can take a look.
Thank you!
Hi,
Please provide a link to your page so i can take a look, if you don’t want to post it here sent it via email at contact@tagdiv.com
Thank you!
Hi,
@proffsg
I’ve checked your site and it looks fine – http://screencast.com/t/zxkNjmuWSm5H
I suspect it may come from the browser cache, try to clear it or open the site in another browser. If you use a cache plugin clear it and check again.
Thank you
Hi,
I don’t think that’s a proper solution. Unfortunately we didn’t encounter this issue so i cannot provide a certain solution. Check the following discussions and try the provided solutions:
https://wordpress.org/support/topic/woocommerce-admin-ajaxphp-get-refreshed-fragments-slow-wait-times
and
https://wordpress.org/support/topic/how-to-disable-cart-fragmentsminjsver2020?replies=7
If this doesn’t help you could try to ask about it on woocommerce plugin support forum, they will surely come with a solution.
Thank you!
Hi,
The theme makes all database requests via wordpress, we don’t use direct database queries. The following function is used to on all blocks – http://screencast.com/t/rZk523NGAai
Try to disable all plugins and check if the issue is still there.
If this doesn’t help please send us a copy of your error.log file via email at contact@tagdiv.com , also include more details about this issue and if possible provide wp-admin and ftp access so we can take a look.
Thank you!
Hi,
Thanks for reporting this issue. The 7 days system was built with the idea that each post will receive at least one view each day. This was a bad assumption and we plan to fix it, it’s on our list and it will be modified on one of the next updates. Sorry for the inconvenience.
A function which updates the count at the beginning of each day for all the posts is problematic because there are sites which have thousands of posts and such an operation would kill their functionality. We plan to take another approach which doesn’t interfere with the site performance in any way.
The 7 days array is stored in the post meta and it can be deleted using wp-cli – http://wp-cli.org/commands/post/meta/
Or delete_post_meta – https://codex.wordpress.org/Function_Reference/delete_post_meta
Or a database query – http://blog.grapii.com/2012/08/remove-custom-fields-from-wordpress-database-using-sql/
Look for the following keys – http://screencast.com/t/9ZAehdEYidjR
If the 7 days array is not set, the theme creates a new one and sets the last_day and the total parameters – http://screencast.com/t/bcZToUIfPL
Before trying this make sure backup your database – https://codex.wordpress.org/WordPress_Backups#Database_Backup_Instructions
Thank you!
Hi,
The theme doesn’t come with a cache, if you use a cache plugin or cdn (ex. cloudflare) make sure you clear it and check again. If this doesn’t help please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access so we can take a look.
Thank you!
Hi,
We use magnificpopup for the modal, try the following solution: – http://screencast.com/t/aHl2ObwO6yEo
Add the code in the footer.php after wp_footer().
<?php if(!is_user_logged_in()) { ?>
<script>
jQuery().ready(function() {
'use strict';
jQuery('.td-login-modal-js').magnificPopup('open');
});
</script>
<?php } ?>
It will appear only when the user is not logged in. You could add more condition in the php conditional if you want.
Thank you!
-
This reply was modified 10 years by
Emil G.
Hi,
Cloudflare cache should work as long as you don’t change the query on each request. You could use the browser Network tool(on Chrome) to check if a file is cached – http://screencast.com/t/pOS62ffqR0L
The version query is present on all wordpress themes, it’s not a specific Newspaper behavior.
If your query string is changed on each request check the plugins, you may have one which does that.
Some proxies may be set not to cache links which come with query strings, but if you use cloudflare you shouldn’t worry about this.
Speed booster is not related to proxy or caching, it just moves the css and js at the page bottom. To avoid any possible conflict we added a check which enables it only for the plugins with which it was tested. You could try to enable it for all plugins, for this just delete or comment the following code – http://screencast.com/t/RZLIOPUNdqh
Thank you!
-
This reply was modified 10 years by
Emil G.
Hi,
From your image i see that you use a .jpeg file, Google tool doesn’t consider it to be a legit image file. To fix this you have to rename the file to .jpg and upload it again.
Another solution would be to rename the file to .jpg and do a search and replace in the database to rename it from .jpeg to .jpg. Note that this method is a bit risky, you should backup your database before attempting this.
You can also read about jpeg vs jpg on the web, ex. – http://stackoverflow.com/questions/23424399/jpg-vs-jpeg-image-formats
Thank you!
Hi,
Only one spot can be used for one adsense ad, so you have to use two spots.
To display two ads on the article top section you have to modify the code and add one of the custom ad places there, ex – http://screencast.com/t/loSdI76rWz – http://pastebin.com/iPvaAdH3
And place the second ad code in Theme Panel -> Ads -> Custom Ad – http://screencast.com/t/IiyPFHQq
Thank you!
Hi,
The settings are saved in td_011 inside wp_options – http://screencast.com/t/sXCgVdWY – http://screencast.com/t/3Ea7rJucA
Thank you!
Hi,
For IDs which include words and a numerical ID try to use only the numerical ID, ex:
Facebook – http://www.facebook.com/Revista_del_mare_378953942934823
ID – 378953942934823
Thank you!
