Hi,

We’ll look for a solution after we release v5.0, that section is not easily modifiable, sorry for the delay.

Thank you, Emil G.

Hi,

I’m not sure from where it comes, please provide the url so i can take a look. If you don’t want to paste it here send it via email at contact@tagdiv.com , also include a link to this conversation.

Thank you, Emil G.

Hi,

We’ll add more custom add spots in v5.0 and it will be easier to add new ones, the code will look like this – http://screencast.com/t/ih0xnhPG – you’ll just need to copy an existing one and change it’s number, ex. “Custom ad 6” and “ad_spot_id’ => ‘custom_ad_6”

Thank you, Emil G.

Hi,

You have some errors in the console – http://screencast.com/t/2f6GE6UEYw
Try to disable all plugins except for Visual Composer and check if the issue is still there. Let me know if it works.

Thank you, Emil G.

Hi,

I’ve created a ticket on Visual Composer help section, one client who’s got a similar issue agreed upon sharing his credentials with wpbakery team, i’ll get back with a solution as soon as i receive an answer.

Thank you, Emil G.

Hi,

The td_module.php file was not changed in the latest update, on line 110 there’s the date displayed on modules – http://screencast.com/t/ZyKoByR4E
Did you modified anything on that section? what settings do you use on Settings -> General section? – http://screencast.com/t/LPhNnARmIHu

Thank you, Emil G.

• This reply was modified 11 years by Emil G.

Hi,

You mean you set a custom font, change something on the Custom Typography section and then make another change on the custom fonts? please provide more details.

Thank you, Emil G.

Hi,

Try to change the class on the menu – http://screencast.com/t/mnhYatkgKz – and check if it works.

Thank you, Emil G.

Hi,

There’s a height limit of 357px, the display depends on the image aspect ration, if you remove the limit it will display images from side to side but you won’t see the entire image – http://screencast.com/t/mnhYatkgKz

If you refer to something else please provide more details.

Thank you, Emil G.

Hi,

The theme uses the WPAlchemy_MetaBox class for adding meta boxes – http://screencast.com/t/O2OJkPt4
You could use the following function – https://codex.wordpress.org/Function_Reference/current_user_can – and replace the is_admin() condition.

Thank you, Emil G.

Hi,

Do you receive any error in the browser console? you could also try to reset the browser cache (ex. CTRL+SHIFT+R on Chrome), if it doesn’t work please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Hi,

@findlay – i see you managed to update the theme, did you got the update message from the toolkit or you used the manual update method?

Thank you, Emil G.

Hi,

For some reason the theme version is wrongly displayed by wordpress on appearance section, we’ll look into it to see if we can do anything. You can check the version in Theme Panel – http://screencast.com/t/A21ZlbMn

Thank you, Emil G.

Hi,

Do you refer to the blockquote? the blockquotes are styled with css – http://screencast.com/t/EbVKSL2cLmD
To change the way they appear you have to modify the css.
If you want to add quotes in the text use the keyboard double quotes ” , don’t use the blockquote.

Thank you, Emil G.

Hi,

Please provide more details about the modification, maybe paste the code used on the template file. And specify what error do you receive.

Thank you, Emil G.

Hi,

Edit the single template files and look for the no sidebar case, add the following code – http://screencast.com/t/MgbUj4wx

$content_width = 1074;

See if it works.

Thank you, Emil G.

• This reply was modified 11 years by Emil G.

Hi,

What header style do you use? Please provide the url so i can take a look. Do you refer to the desktop logo or the mobile logo?

Thank you, Emil G.

Hi,

I’ve checked it on my side and it works fine, please provide the links used by so i can test them on my side.
Also try to disable all plugins, enable only Visual Composer, save the post again and see if the thumb is there.

Thank you, Emil G.

Hi,

First backup the files and the database – https://codex.wordpress.org/WordPress_Backups
Then, as GadgetViper said, chose one of the methods described in the documentation.
Also update the plugins, you can find them in the theme package, inside the Plugins folder – http://screencast.com/t/ffz7PjVTgSA

Thank you, Emil G.

Hi,

We only made one update Friday 24.04.2015, maybe Envato delivered it by mistake.

Thank you, Emil G.

Hi,

First backup the files and database.
Disable all plugins.
Then download the theme package, copy the theme latest version files over the existing ones and chose overwrite all.
Update Visual Composer, Social Counter and the other plugins, enable the plugins and check if there are any issues.

Thank you, Emil G.

Hi,

It should be there now, it takes some time for Envato to update the status after each update. If you still have this issue please provide more details.

Thank you, Emil G.

Hi,

Please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin access so i can take a look.

Thank you, Emil G.

Hi,

Sorry for the encountered issue, do you use a child theme? if you do make sure you check the custom code added in it. The error specifies that you try to declare a function which has already been declared.
If you cannot find the cause please send an email at contact@tagdiv.com , paste a link to this thread and provide wp-admin so i can take a look.

Thank you, Emil G.

Hi,

I’ve downloaded the theme again to check the files and there’s no virus, the plugins come with the following files – http://screencast.com/t/QZQlMxK2 – http://screencast.com/t/BhuszySr

You can check the code on each one, it’s short, to see that there’s no malware/backdoor.

Thank you, Emil G.