Hi,

1. The theme uses wp embed functionality for video format supported videos. You can find theme’s video support implementation here: http://screencast.com/t/dKSOTpSXh

2. We don’t plan to extend the video format functionality to other video-sharing websites at the moment. Sorry!

Hope this helps!
Thanks for the message!

Hi,

Yes, you don’t need to worry theme’s settings and/or any other panel customization, theme configuration will not be lost by updating the theme using the envato toolkit. Any changes that will be lost will be those made to theme files.

Thanks

Hi,

Unfortunately that js can’t be removed because as you have noticed if you remove it causes some layout issues.
You can try to work around this by adding this code: http://screencast.com/t/bjJu3Pb6 – http://pastebin.com/uBcmK4v7

Hope this helps!
Sorry for the inconvenience!

Thanks

Hi habschronicle,

You can also install them from /plugins folder that came within full theme’s folder you’ve downloaded from themeforest: http://screencast.com/t/adr5IZh0V however you should also have them here: http://screencast.com/t/Yz8xf2ZSMQ so please check if they are present there and let us know if you still can’t managed to install them let us know and provide your site’s admin login details so we can have a closer look at this. Send them via email, at contact@tagdiv.com and also include a link to this topic.

Thanks

Hi top10wala,

Recently we haven’t had any similar reports regarding the Visual Composer plugin so please check the theme system status to see if the php memory limit has been increased as setting it from wp-config may not work if your host does not allow for increasing the PHP memory limit–in that event, contact your host to increase the PHP memory limit.

If this problem persist please address us via email at contact@tagdiv.com and provide your site’s admin and ftp login details so we can have a closer look at this and also include a link to this topic.

Thanks

Hi,

Edit the default post template file and remove or comment this section: http://screencast.com/t/2qbDLemULv this should remove the featured image from post’s content.

Thanks

Hi,

No problem. Use this function: http://pastebin.com/N90mXTtX I have tested it and it should work fine now.
You had this happening because this has been updated in the latest theme version, please consider that I can’t guarantee it will also work in next or future updates and this is just a workaround as it hasn’t been designed to work this way so I advise you to turn to a developer to find another implementation for this it it happens again.

Thanks for the message and for understanding!

Hi rockschtar,

As Chris stated that setting is available in theme panel > template settings, go to theme’s panel > template settings and disable the ‘Image loading animation’ like this: http://screencast.com/t/9wkiYpD658
Let us know if you need additional assistance on this.

Thanks for the message!

Hi rishab55555,

Please make sure that you remove all the highlighted code from the tagdiv speed booster plugin: http://screencast.com/t/E02dWTfWKGR6 then test the plugin’s status again: http://screencast.com/t/Dr8sbVYZPuxz – it should remain active even if you use other plugins.

Thanks

Hi attapon,

Please make sure you use it right, follow this guide for that: https://forum.tagdiv.com/smart-list/ and also make sure you test this without using any plugins, empty all caches and if it still doesn’t work please provide your site’s URL with an example so we can inspect this.

Thanks

Hi TVDinner,

We are not aware of any issues with using the Facebook code with the theme and no reports also. We haven’t tested the Facebook Audience and Tracking Pixel Code and I don’t know how many theme users have this implementation so I can’t give you an positive answer on this but with no reports it should work.

Hope it works well!

Thanks for the message!

Hi,

The latest version of the Visual Composer plugin (4.6.2) hasn’t been tested with your theme version so in your case it would be best to continue using the 4.4.4 version if it’s working or install version 4.3.5 which should be used with theme version 4.6.1 as this version of VC plugin was provided within theme’s /plugins folder: http://screencast.com/t/s86Lh7teEW

If you want to use the latest version of Visual Composer plugin then you need to update the theme to version 6 which has support for later versions of VC plugin and it’s also included within full theme’s package.

If you decide to update please follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ backup your current install, run the import settings script, update plugins and check the result. You can always get back to the previous working theme version if something goes wrong as long as you backup it but doing the update as instructed the theme should work fine.
You should also consider into the process at the following aspects:

– backup your current theme/WordPress/database: https://codex.wordpress.org/WordPress_Backups
– setup a maintenance mode and you can use a plugin for that.
– empty all caches/purge files if you also use CDN host then disable any services of this type until you switch to the new theme
– disable all plugins
– install the theme then install the required plugins
– switch back the rest of the plugins and start other services

Let us know how it goes!

Thanks

Hi lakatoslevente,

I’ve tested your site using the Safari’s latest version on Mac and found no issues: http://screencast.com/t/se5uJnlx7 Make sure you also use Safari’s Mac OS latest version and test again.

Thanks for the message!

Hi,

Try the css code like this: http://screencast.com/t/MFwT9HyhrQ and add it in theme’s panel > custom css section, like this: http://screencast.com/t/pjjltiY4jzC it should solve your problem.

Thanks

Hi,

I find the code you’ve pasted here very difficult to read so could you please use http://pastebin.com/ to send the one you use so I can check it. Please let me know or contact us via email at contact@tagdiv.com and send the whole file.

Also try to use this function: http://pastebin.com/ACZS1kde in addition to the one present in the theme.
Hope this helps!

Thanks

Hi,

Theme’s sliders were built to work using ‘post’ post types and display’s their featured image, but they can also be set to use pages from here: http://screencast.com/t/NokrTWgxO5Wf however you should know that on pages you can’t set a featured image by default so they will look like this: http://screencast.com/t/Li4puIfN

the slider meta info can be hidden using custom css, like this: http://screencast.com/t/DldiThHZAh

Just add the css code below in theme’s panel > custom css section.

.td-theme-slider .slide-meta {
display: none;
}

Thanks for the message!

Hi HBP,

Glad to find you’ve managed to solve it. Thanks for letting us know!
The theme has also been updated to fix this deprecated widget constructor warning in wp 4.3 update so you if you’ve don’t already use it you can download it from themeforest: http://themeforest.net/downloads and update it or update just this file: http://screencast.com/t/pM8mC5BZtad with this one: http://cdn.tagdiv.com/wp-content/uploads/2015/08/td_widget_builder.zip

Let me know if you have any other theme related issues.

Thanks for the message!

Hi,

The theme doesn’t have style added for Giphy graphics however I’ve tested this using an embed iframe for this gif: http://giphy.com/gifs/graphics-pD29ZaiThhXsA

You can try to use this custom css to make them appear well on mobile screens: http://screencast.com/t/o6eGth099xT

@media (max-width: 767px) {
.giphy-embed {
width: 100%;
}
}

Add it in theme panel > custom css section.

Provide your site’s URL with an example so we can inspect it if it doesn’t work for you.

Thanks

Hi Bichareh,

I don’t have any new inflammations on this, sorry! This is still in our attention however we haven’t taken any decision in this regard so far.

Sorry for the inconvenience!
Thanks for the message!

Hi daodaodao,

I’ve posted a reply on this on themeforest’s dashboard: http://themeforest.net/comments/10831383
Please post your answer and details on this here!

Thanks

Hi shubhra,

Emil replied you via email!

@doucare1971 You’re right, this last wp update has delayed us and the next theme update. We hope to have it ready and released within a week.

Thanks for the message!

Hi Chris,

No problem!
Glad I could help!
Please let us know how it goes!

Hi codearachnid,

The theme and the VC plugin are tested before release and none conflicts within VC and theme have occurred so please make sure you empty all caches (also purge files if you use CDN host) and disable all plugins then test again. If this still occurs please switch to the main theme and check again. You can also test this using a default wp theme.

Let us know how it goes and if nothing works please provide your admin login details so we can have a closer look at this and send them via email at contact@tagdiv.com along with a link to this conversation.

Thanks

Hi Chris,

Initially we haven’t made any tests with older version of the themes and latest wp update however I have done some now and had no issues using just themes recommend plugins and Newsmag 1.7.1/Newsaper 4.6.3 on a clean database so it’s should work fine nevertheless you should still backup your current theme/db and wp install so you can revert if something goes wrong.

Thanks
Lucian C.

Hi,

You can find the update log in theme’s latest version now available on themeforest: http://screencast.com/t/d7ShhcSjTbSh This update contains just a fix for latest version of wp 4.3

Thanks