Hi,

Please use our email address to send your login credentials in private as this forum is public.
I’ve removed them from the above post so send us an email message at contact@tagdiv.com and we’ll get back to you as soon as possible. Also send a link to this conversation so we can know who you are.
Please also write details about your issues in your language and I’ll use a translator.

Thanks

Hi,

I’ve tested your site on mobile but haven’t found any issues the content is loaded fine. If you’re still experiencing issues with this try without any plugins, empty cache and purge files then try again.
Also consider disabling any js/css/html compression as it could also cause issues.
Please let me know how it goes and provide more details about this.

Thanks

Hi,

Use it like this: http://screencast.com/t/1PRBL6MY

.alignnone img, .aligncenter img {
width: initial !important;
}

For post editor panel please try to remove this css: http://screencast.com/t/khU6Wn5hC ..and see how it goes. Please also remember to empty caches and purge files if you sue cdn host.

Thanks

Hi,

The theme doesn’t have any “Automatic Post Delete, Changes Reverts” options. Not sure how this could and if it is possible.
Try to disable all plugins leave just the Visual Composer active then make sure you empty all caches you use and also purge files if you use cdn host.
After doing all this make some changes like you did in the first place and if this happens again.

I also suggest you go trough this WordPress’s guide on hardening your WordPress: http://codex.wordpress.org/Hardening_WordPress and also contact all your users whit administrative roles (if you have other users) and also take into considerations changing your admin panel password then give it a while and try to see if this happens again.
Hope this helps!

Thanks

Hi,

Please give us wp-access so we can have a closer look at those errors and share your login details at contact@tagdiv.com

Seems that allow_url_fopen should be set on by default and some php functions need to have this on to retrieve data from remote locations so I don’t think this has something to do with https/SSL. Try to also test this with allow_url_fopen enabled if possible and see how it goes.

I’m not aware of the changes you’ve made to the td_video_support.php so please also include a copy of that file in your email message or use http://pastebin.com/ to send it’s content so we can know.

If you’ve tested this on each cases using A2 hosting then this could still be due to your host configurations.

If the only issues present now are the warning you get then you could try to disable them as php warnings and notifications are only shown if the debug mode is enabled to your wp-config file, this is set to disabled by default and they are meant for local testing and staging installs. You can disable it to get rid of those warning, you can find more info about this here: http://codex.wordpress.org/Debugging_in_WordPress

You can also use other plugins and continue with your development. The theme doesn’t have buddy press support at the moment but we will add it and it will be available in the next theme version.

Sorry for the inconvenience!
Please let us know on any updates related to this.

Thanks

Hi,

Sorry for the delay!

I’ve check your site and noticed that those images are affected by some theme’s css which use the same classes and that is why they are always at full container width. You can overwrite it using css, try this css in your custom css filed and lat me know if you still have issue with this: http://screencast.com/t/wx0rGedoj

.post .easyazon-block .alignnone img, .post .easyazon-block .aligncenter img {
width: initial !important;
}

Let me know how it goes!

Thanks

Hi,

You can use the css form below to correct it.

.td-related-title .td-related-left {
border-radius: 3px 3px 3px 3px !important;
}

Thanks

• This reply was modified 11 years by Lucian.

Hi,

This: http://oi57.tinypic.com/iylzid.jpg is a know issue which we have on our todo list and try to find a solution as it seems it dose not happen to every one.
You can fix it using this custom css in theme panel > custom css field: http://screencast.com/t/abpgce5tt

.block-title {
line-height: 30px !important;
}


I can’t see well what error you receive when you import the demo xml.
Please give us wp-access on email so we can access your admin panel and have a look at this.
Also please make a backup of you current WordPress install and database: http://codex.wordpress.org/WordPress_Backups then give us access to admin.

Thanks

Hi,

Try your ad codes in theme’s ad spots and then check your front-end to see if they are rendered and displayed. If not then you need to customize theme’s code to support your ads code or try to find and use a plugin for it.

Thanks

Hi,

The theme uses the WordPress’s search system so you’d have to look for the search code in WordPress’s files and as it searches the content the excerpt is also included as it’s a part of the content.
You can try to find a plugin that dose that like WP Extended Search or something similar.

Thanks

Hi,

This issue has been fixed in the latest theme version so it should work, could you please provide a link to your site so we can have a look at this this and also make sure this doesn’t happen due to a plugin, test without any other plugins laving just the Visual Composer plugin active and also empty caches.
Please let me know and if you want to do this in private you can also use or email, address and send us a message with your site’s url there: contact@tagdiv.com

Thanks

Hi,

Unfortunately the theme dons’t have an option for that and you would need custom changes for that. You can use another post template if you don’t want the full width parallax image.
The parallax post template uses the image at its original sizes. You can find all image thumbs that theme creates in theme panel > block settings: http://screencast.com/t/uLCKR1iC

Sorry for the inconvenience!
Thanks for the message!

Hi,

The theme’s system detect’s and renders the following ad codes:

Google adSense – If you enter a google adsense code, the theme will make it responsive and the ad will fill the available space.
Simple ad code (js/flash/images) – this is rendered as entered by the user
[shortcodes] – the spot will run do_shortcodes() on the ad. Using shortcodes you can add adRotate ads to that spot.

Not sure if your js ads are working but you could give them a try. You could also try to use a plugin to display your ads.

Thanks

• This reply was modified 11 years by Lucian.

Hi,

Using the latest version of the speed booster plugin which is 3.2 theme style will not be moved to the footer and will remain at the top of the page.
Usually by default in old speed booster versions, theme’s style css file was also moved to the footer but we have changed this in the latest version because this is the reason of loading the unstyled theme for a moment.
Using the default speed booster configurations and not moving the theme style to the footer and making the changes/customization to the theme’s style.css file without overwriting the initial design should solve this for now. But you could do this your way.
We’re also looking for a solution for this and we will implement it in next version of the plugin if we manage to find a better implementation.

Thanks

Hi,

@CIDesign_Media I’ve tested your site using various iOS deices (iPad, iPod, iPhone) and didn’t found any issues, your background takes longer to load but no error.
Please let me know if you still have issues related to this and also test this without using any plugins, disable all of then and leave active just the VC plugin then test again and make sure you also empty caches.

Thanks

Hi,

Have you tried this without any plugins active? Please do so and also make sure you empty all caches and/or purge files if you use cdn then check again and let me know how it goes.

Thanks

Hi,

Thanks Chris!

@david201175 Please make sure you have the social counter installed and active as Chris noted. You can find it in the /plugin folder that came with the theme files.
After doing this you should have the social counter present as a widget, like this: http://screencast.com/t/ybn15xMO or in VC page builder: http://screencast.com/t/aa69hDEL
Let us know if you still have issues related to this.

Thanks

• This reply was modified 11 years by Lucian.

Hi,

In that case you can also change the thumb used on module 10 and set it to use a larger one from the one the theme creates. So you can edit the module 10 file and change the thumb size to the one you want from the one available, like this: http://screencast.com/t/QQMxiCMC
You can find all thumbs size in the config file or in theme panel: http://screencast.com/t/eGILCU4e
Please note that after changing this might also need changing the thumb container style and adjust it via custom css.
Hope this helps!

Thanks

Replied!
Thanks

Hi,

Unfortunately you can’t use embed code to set feature images. You could try to use a plugin which pulls the feature image from post, please note though that I haven’t tested this and can’t guarantee it will work.
You can try plugins like Quick Featured Images: https://wordpress.org/plugins/quick-featured-images/ ..or similar.
Hope this helps!

Thanks

Hi,

Unfortunately that happens as the block uses a small thumb and on mobiles it gets enlarged (stretched) via css.
If you don’t mind using a larger thumb image for block’s 11 thumbs you could try to change the thumb size for it. Edit the td_config file and change the width and height of the thumb from here: http://screencast.com/t/7uaZn7UEvGC ..then regenerate thumbnails like this: https://forum.tagdiv.com/how-to-fix-strange-thumbnails/

Please also consider that changing this thumb sizes will also affect mega menu and module 10 which also use this thumbs.
Hope this helps!

Thanks

Hi,

As I’ve also stated at first a host setting could be the reason for this as I couldn’t recreate this on my side. Please let us know when you have an answer from your host provider and, if possible give us wp-access so we van have a look at this and send your wp-admin login credentials via email at contact@tagdiv.com and include in your message a link to this conversation.

Related to the issue you have with those extra images added to your media library I’m not sure how that happens but the theme doesn’t suppose to do that and you’re right this is not a normal behavior.
Basically the theme creates thumbs which are used on blocks or modules or sliders and stores them in the ../wp-content/uploads folder not in media library.

The suggestion to disable the thumbs from theme panel was to save your host resources and so the theme doesn’t create unnecessary thumbs if you decide not to use some blocks/modules/sliders..
You can find all thumbs created, their dimensions and the blocks/modules.. on which they are used in theme panel > block settings > thumbs on modules an blocks.

We also know about the youtube link in excerpt, we have this on our todo list and will try to fix it in the next theme update, until then you can use the excerpt filed form posts editing panel to set a custom excerpt for posts that have this issue: http://screencast.com/t/s5UnkrMV

We are very sorry for all troubles you have using the theme, you can share your wp-admin details and we will have a closer look at this but if you are unsatisfied about the theme and can’t use it we can also offer a full refund.

Please let us know when you have an update on this or of your decision.

Thanks

Hi,

You can try to edit your archive template and use short-codes and the do_shortcode function to add blocks built and customized using VC page builder.
You can find more info abut how you can add content using the do_shortcode function here: https://forum.tagdiv.com/topic/a-few-questions/#post-29762
If you don’t know how to do it I suggest you get someone to help you with this as we cannot do custom modification at the moment.

Thanks

Hi,

Thanks Chris!

@pietro89 Please let us know if you still have this issue and also provide more details about this, also make sure you empty cache and/or purge files if you use CDN host.
This might help: http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

Thanks

Hi,

@phabio76
As Chris stated that usually happens because of the custom css added to the page which is loaded after the main style-sheet and in the first instance the page is loaded with the default style then switches to your preferences. You could avoid this by making the css changes to the main style-sheet in the style.css file, then your style will become default.

Thanks