Hello !

Indeed this is a known issue that occurred after the last update. Our developers are working on fixing this as fast as they can.

Thank you !

Hello !

In the archive file that you download from Envato you will see this plugins folder and in it you will find Revolution Slider: https://www.screencast.com/t/fKpw56uPo5n

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Hello !

Please make sure that you have properly implemented AMP as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

The amp test is available for everyone by using this link: https://search.google.com/test/amp

At the moment your page is not AMP optimized.

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Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

You can disable mobile theme as you can see in this image:

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Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

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Hello !

1. For the social counter please follow our guide here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=12s

2. Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

That error seems to be common but in reality it isn’t. It may appear on any element not only on the footer. Please send us the details requested above and my colleagues will fix your issue.

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Hello !

You have to open the archive downloaded from Envato Market and in that you will see the theme files and the plugins: https://www.screencast.com/t/f0K49PkPqw4

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Hello !

1. Unfortunately this option is not available yet.

2,3,4: Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

In order to edit / create the sidebar please follow our video guide here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=11s

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Hello !

You will have to send us a link to a screenshot. You can use Techsmith capture for that. the image can be inserted here: https://www.screencast.com/t/57cLoeyKs

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

This is how your menu looks like at the moment: https://www.screencast.com/t/Bswr57YyF0 Should it look different ?

For the header on mobile follow our guide here: https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you !

Hello !

I have added a ROW, split it in 3: https://www.screencast.com/t/QhobSWc3O8a After that inside the row I have added an inner Row in each column and split it in 2: https://www.screencast.com/t/gXa7z81LcTvE

I hope this was helpful !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The header template from Cloud library can be found in here: wp-content\plugins\td-cloud-library\shortcodes\header

Let us know what you are looking to achieve maybe this can be done by using tagDiv Composer instead.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

We will reply via e-mail !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please let us know what your e-mail address is. Your e-mail may be stuck in the SPAM folder.

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Hello !

In order to adjust page width you have to select every row of your page using the tagDiv Composer and then set the stretch mode you want like here : https://www.screencast.com/t/BkWwdHh6

In order to make the post page full width you will have to add a single post template and then edit it. Check more about how to have single post template here: https://tagdiv.com/customize-articles-with-single-post-templates/ And for the header you can do it here: https://www.screencast.com/t/xf56tQN0.

These are the ways you can increase your page width from theme options. Anything above this will require custom code.

Thank you !