Hello !

The AMP plugin once pressed will be active, there is a bug that our developers take care as we speak. Please make sure that you’re not facing a plugin conflict. On our side your loading times are very good.

Thank you !

Hello !

Please note that cloud library templates and pro demos are fully editable using tagDiv Composer. Please follow our video tutorials and our documentation here: https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ

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Hello !

In order to control the social counter you can take a look here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=1s

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Hello !

Please provide a link to your website and we will take a look.

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Hello !

Indeed that is a bug, But once pressed the AMP will be active. We will fix this issue as soon as possible.

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Hello !

Can you let us know what blocks are you trying to edit ? The Flex Blocks are fully customizable using the tagDiv Composer: https://www.screencast.com/t/0Uk6AN33C

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

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Hello !

If you have not received any answer that may be because you haven’t included a link to this topic or your e-mail got into the spam folder.

Please let us know what your e-mail address is and we will take a look.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

Here it is how we see it: https://www.screencast.com/t/DAGlvQpX7

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Hello !

Unfortunately this option is not available.

Thank you for your understanding !

Hello !

Unfortunately this option is not available.

We are sorry for the inconvenience !

Thank you for your understanding !

Hello !

In order to update please follow our tutorial carefully: https://forum.tagdiv.com/how-to-update-the-theme-2/

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Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

The infinite scroll option can be disabled by following this tutorial: https://tagdiv.com/infinite-loading-for-single-posts/

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

You can create your sidebar like you see here: https://www.youtube.com/watch?v=fa7GenCHcBU

After creating a ROW to fit your taste you can right click on the ROW: https://www.screencast.com/t/g5MnRwubsc and save it as an element: https://www.screencast.com/t/enqmVh0zBWQe

After that you will see the element in TagDiv Composer.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

On desktop you can achieve this by editing the template using tagDiv Composer. On mobile devices is possible only if you’re not using The mobile theme.

You can use the column text element in order to render shortcodes or use HTML codes. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

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Hello !

Please make sure that you have properly inserted your code. Follow our tutorial here for more info: https://www.youtube.com/watch?v=biTpVVlr8j8&t=2s

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Hello !

Unfortunately this option is not available with Newspaper Theme.

Thank you for your understanding !

Hello !

Please try and use this element: https://prnt.sc/rrbwqa

This may work better.

Thank you !

Hello !

I have passed your suggestion to our developer. Unfortunately we cannot set a release date for this.

Thank you for your understanding !