Hello !

On subdomains, staging platform and test sites you can use the same product.

Thank you !

Hello !

At the moment the News ticker element does not have a specific setting to adjust the speed. This could only be modified in the theme javascript file
– https://www.screencast.com/t/cWHeO2hGk
Try searching in that file for the value “3E3” that means 3 seconds, you could change it to something like “6E3” (6 seconds). It should be the last value found in that file, when you search for it (or change them all).
This could be an option in the theme in future updates, but for then moment that is the only way of doing it.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Unfortunately not. TagDiv Speed booster no longer exists in our list.

Thank you for your understanding !

Hello !

Unfortunately your request cannot be done simply by using the tagDiv Composer or normal theme settings. This will require custom work which is not covered by the support team.

You can contact our custom work team here: https://tagdiv.com/web-development-services/

Thank you for your understanding !

Hello !

Please provide a link to your page so we can inspect and see what can be done.

Thank you !

Hello !

By editing your Category Template using the tagDiv Composer you will be able to edit the pagination style as you can see here: https://www.screencast.com/t/gS70WeAAna

This can be applied on Homepage too.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also for sending e-mails, wordpress requires a SMTP setup. Find out more about it here: https://www.siteground.com/tutorials/wordpress/use-smtp/

Thank you !

Hello !

The post ID can be found by easily hovering your cursor over the post title as you can see here: https://www.screencast.com/t/ZMuGqKV2p

Also please make sure that you are inserting it in the right tab: https://www.screencast.com/t/pu6f0UQcJfhS

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Also please note that the Monach plugin has not been tested by our developers and cannot be covered by the support team.

Thank you !

Hello !

Each block has a filtering tab as you can see here: https://www.screencast.com/t/hPhHs1al5U using that you will be able to filter the content of your blocks.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Please note that Ad Rotate is not a supported plugin so we cannot offer support for it if you’re facing any conflicts.

Thank you for your understanding

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

Thank you for your suggestion.

We have passed this over to our developers.

Thank you !

Hello !

On your website the issue seems to be the images as you can see here: https://www.screencast.com/t/AHbKoJA9IvdB

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

For the posts you will have to disable it from here: https://www.screencast.com/t/mFYnMMhS

For the blocks you will have this option: https://www.screencast.com/t/rk3opezHTH

Thank you !

Hello !

We have tested your website and everything seems to be in order.

Please re-check and let us know !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

Thank you !

Hello !

That is a wordpress feature. You can test others themes and you will see that the same thing is happening. For this matter you will have to contact WordPress support.

Thank you !

Hello !

We would recommend you to restore your backup and follow closely our update tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/

It doesn’t look like your update procedure went smoothly.

Thank you !

Hello !

Yes, as you can see here: https://www.screencast.com/t/bEncBzome there are TAG templates ready for you. For more information follow our documentation here: https://forum.tagdiv.com/cloud-library-templates/

Thank you !

Hello !

Please note that page speed is not covered by the Support team due to our support policy.

From a quick inspection we have noticed that issue seems to come from your host. You should contact them and let them know !

Thank you !