Hello !

Please note that we do not recommend removing any files from the Newspaper Theme because that can cause conflict. Any modification of this kind are not covered by the support team.

Thank you for your understanding !

Hello !

Normally they can be removed from the WordPress Media Library. You should try and see if this will fix your issue.

Thank you !

Hello!

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

That is a wordpress feature and can be changed by going into Dashboard – Settings – General.

Thank you !

Hello !

For that we will need more access.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Headers, logos can be changed by going into Theme Panel – Headers as you can see it here: https://www.screencast.com/t/mrvrXXKH517

Thank you !

Hello !

Unfortunately the Visual Mode is broken at the moment due to the latest Google Chrome updates. This option will work for all the other browsers.

We are sorry for the inconvenience !

Thank you !

Hello !

That can be changed by going into Theme Panel – Theme Colors – General theme colors: https://www.screencast.com/t/7cE220nl

Thank you !

Hello !

You can use shortcodes and implement it into a Column Text element. Simply insert the HTML code in here: https://www.screencast.com/t/BL70uRy5U

There is no other way to implement it.

Thank you for your understanding !

Hello!

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

1. You can edit the page using the tagDiv Composer and simply drag and drop that element into the trash: https://www.screencast.com/t/ZVKSnUZxh

2. You can activate the Newsletter Plugin found in Newspaper Tab here: https://www.screencast.com/t/oIFUo877q

Thank you !

Hello !

You can use this code:

.td-main-page-wrap {
padding-top: 0px;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

You should be good now but next time please be more careful.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Those can be removed from wordpress. Categories, pages and posts as you can see here: https://www.screencast.com/t/6mfi7lE4mcoj

Thank you 1

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

1. You can set up filters and remove / translate the ALL by editing your block using the tagdiv composer as you can see here: https://www.screencast.com/t/Wec2oFSu

2. Unfortunately that option is not available with Newspaper Theme.

3. Those can be translated by going into Theme Panel – Translations.

I hope this was helpfull !

Thank you !

Hello !

You can remove All option from the code – http://screencast.com/t/FmwGnakwG but unfortunately this is not so easy to do as the articles are already loaded even you have removed all categories button. When you hover a subcategory from the megamenu the articles are loaded using ajax, they are not loaded before like on All option. So you will need custom work to achieve that and it is not an easy task. You can get someone to help you if you don’t know how to do it, as we cannot provide any type of custom work at this time, sorry!

Thank you !

Hello !

On mobile theme you cannot use page builders.

You can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

No, updates will not affect your website.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !