Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

On your website it looks like this is manually created: https://www.screencast.com/t/mWxB0PtxzXJ5 using a text column element. Can you confirm ? If that is the case. You can take a look on your viewport as you can see here: https://www.screencast.com/t/AqDYq7gJ

Let us know how it looks in composer on tablet viewport.

Thank you !

Hello !

Does it work if you try to change any other option from the font: https://www.screencast.com/t/5r2P1XfWz7z ?

Let us know if this options are editable.

Thank you !

Hello !

The footer template can be edited from any page not from Cloud Library. Simply open the Website manager, select your footer and scroll to the bottom of the page: https://www.screencast.com/t/yPw3NdjJw0i

Thank you !

Hello !

That can be done using tagDiv Composer as you can see here: https://www.screencast.com/t/yYcqogzyZM1J And you can edit or add new buttons.

Thank you !

Hello !

I have searched the e-mails too but couldn’t find anything relevant from other users to match our issue here. In Autoptimize from what I can see on our demos only this option is enabled: https://www.screencast.com/t/EzN0exRLy0pm

After you enable this make sure to clear your cache. Also if you use CDN I would wait 24-48hours to see if something has changed.

I hope this was helpful and let us know the result !

Thank you !

Hello !

I would like to take a closer look here. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

I’m sorry for the misunderstanding !

This should work but my recommendation is to re-create the blocks just to make sure that during the transition everything will work smoothly.

What do you mean by subtitles ? Are they created using tagDiv composer ?

Thank you !

Hello !

Do you mean something like this: https://www.screencast.com/t/z79IKObAAe There might be the possibility to achieve this using tagDiv Composer but I’m not really imaginating what It should look like.

Thank you !

Hello !

I have added it on the suggestion list for the developers.

Thank you for your patience !

Hello !

You can create a topbar if you are using Mobile Templates insead of Mobile theme plugin. That can be done using tagDiv Composer. Take a look at our Mobile template video guide here: https://www.youtube.com/watch?v=SpGkOnJeNZY&t=3s

I hope this was helpful !

Thank you !

Hello !

It looks like not even the image is being loaded properly. Is it possible to try and rebuild that element ? Or at least to reupload the image and see if the issue is still present.

Let us know the result !

Thank you !

Hello !

That can be done using tagDiv Composer. All the PRO Demos and Cloud library templates are fully editable using tagDiv composer. https://www.screencast.com/t/i0pxeWatE

If you want more customizability you can achieve it by editing each element using tagDiv Composer.

Also for font setting I recommend taking a look at our video guide here: https://www.youtube.com/watch?v=jQvA64uTLkI

I hope this was helpful !

Thank you !

Hello !

Unfortunately there is no ETA on this and a workaround is not available.

We are sorry for the inconvenience !

Thank you !

Hello!

Unfortunately at the moment there is an ongoing issue with this and our developers are working on fixing it. Unfortunately this bug does not have a workaround at the moment.

Thank you for your understanding !

Hello !

Unfortunately our office iPad is in the service at the moment, we can take a look next week to properly test and see what the issue is.

We are sorry for the inconvenience !

Thank you !

Hello !

Unfortunately for that is needed custom work which is not covered by the support team, also I’m not sure if this is possible at all.

Thank you !

Hello !

Please send us a link to your website in order to take a look. But please note that a drop of speed is expected since using more elements than the mobile theme usually offers.

Thank you !

Hello !

We will reply via e-mail !

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

If you are using the Mobile Theme plugin you will need to put your pages content into the Mobile editor as you can see here: https://www.screencast.com/t/juffiWtu4qU

Please note that the Mobile editor does not reproduce shortcodes.

Thank you !

Hello !

As you can see here on your Waterfall: https://gtmetrix.com/reports/polvora.com.mx/dwF4udQs/ the issues have not been fixed. You must adress this issues first: https://gtmetrix.com/reports/datanoticias.com/s9MNURVO/

Thank you !

Hello !

We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello!

Unfortunately at the moment Custom Post Types do not work with Cloud Library templates. This is somethin that our developers are working to bring in Newspaper Theme in the future.

Thank you !

Hello !

Please provide a link to your website in order to take a look and see what the issue might be.

Thank you !