Hello !

Try the manual activation like this -> https://www.screencast.com/t/y9OSLcsc If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and your Item Purchase Code so I can take a closer look at it.

Thank you !

Hello !

In order to place this code you will have to go into Theme Panel – Custom Codes and Custom Javascript like here: https://www.screencast.com/t/pG2YBdEvEbeA

Thank you !

Hello !

You can add a block from the element tab in the tagDiv Composer and you can set it up like here: https://www.screencast.com/t/Lpm4N2E7gwI ; https://www.screencast.com/t/Lpm4N2E7gwI

Thank you !

Hello !

Unfortunately we are aware of this issue with Header Style 4 and our developers are working on it. This will be fixed in the future updates. You can use other header styles, only Style 4 has issues.

We are sorry for the inconvenience !

Thank you !

Hello !

Unfortunately there is an issue from facebook due to their api changes. At the moment you can add videos from facebook by following these steps:

1. Get to your video and click on the 3 dots like shown in the picture:

https://www.screencast.com/t/HTCLkxOb

2. Click on Embed button and copy the link you will receive.

https://www.screencast.com/t/C5MEIIaP1j

3. Go to your post and edit it as HTML :

https://www.screencast.com/t/5BuCwlZS

4. Paste your code that you’ve received where you want your video to be displayed:

https://www.screencast.com/t/AeJOXyUp2

As you can see the video is rendered in the post:

https://www.screencast.com/t/sd2RxErt7tC

Hope this helps !

Thank you !

Hello !

Please provide more information about your issue and also a link to your website. What elements you want to change ? ( take a screenshot of that element) So we can provide you a proper fix. Also some theme colors can be changed from: Theme Panel – Theme Colors

Thank you !

Hello !

Sorry for the inconvenience.

The footer is a page so you have to edit the page. Take a look at this screen to understand more: https://www.screencast.com/t/r1s0jNpx ; https://www.screencast.com/t/XGo95ShOkOC

Thank you !

Hello !

Sorry for the inconvenience.

The footer is a page so you have to edit the page. Take a look at this screen to understand more: https://www.screencast.com/t/r1s0jNpx ; https://www.screencast.com/t/XGo95ShOkOC

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Hello !

Please try deleting and reinstalling the cloud template. We have made tests on our servers and everything works fine. Also if you’re usign a social shares plugin you will have to disable the buttons from the plugin since it has nothing to do with the theme.

Thank you !

Hello !

The top bar cannot be edited. If you want you could create an entirely new header using the cloud template and header manager. Follow these tutorials if you are interested: https://tagdiv.com/what-is-the-cloud-library/ ; https://tagdiv.com/header-main-menu-newspaper-theme/

Thank you !

Hello !

To have a block with those looks you can add a Flex Block 2 using the tagDiv Composer. Find out more tips and tricks about the composer here: https://www.screencast.com/t/5yGnEGMvY ; https://tagdiv.com/tagdiv-composer-page-builder-basics/

Thank you !

Hello !

In order to disable the mobile theme you will have to go into Theme Panel – Plugins and deactivate the Mobile theme like here: https://www.screencast.com/t/Ia3q6clvP5

Thank you !

Hello !

The designs do not match is because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

Thank you !

Hello !

You have to place your instgram id here: https://www.screencast.com/t/Gty6MpK9irB
In this way your feed will be available to be displayed.

Thank you !

Hello !

Sorry for missunderstanding your issue !

That is the footer section and it comes from the page builder. You will have to edit your page and change it to pagebuilder without latest articles: https://www.screencast.com/t/T9hImzvP

Thank you !

Hello !

You can install a demo over your theme and it work fine and it can be edited using the tagDiv Composer. Here are some tips and tricks on how to do it: https://tagdiv.com/newspaper-theme-installing-demos/

Thank you !

Hello !

Usually when the mobile version appear on desktop are some problem with cache plugin, browser cache, please clear all cache and try again.
We recommend using WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Make sure if you have followed the steps from this guide if you want to achieve good theme results.

Thank you !

Hello !

Unfortunately the CPT and Composer do not work. They will work only on default template.
Please take a look at this documentation regarding Custom post type: https://forum.tagdiv.com/custom-post-type-support/

We are sorry for the inconvenience.

Thank you !

Hello !

Sorry for missunderstanding your issue !

1. Please tell exactly wich one of them shows a black screen and also provide a link to your page so we can investigate.

2. Waiting for a page link but in meantime try clearing your cache and check it the buttons don’t come from a plugin.

Thank you !

Hello !

Unfortunately the CPT and Composer do not work. They will work only on default template.
Please take a look at this documentation regarding Custom post type: https://forum.tagdiv.com/custom-post-type-support/

We are sorry for the inconvenience.

Thank you !

Hello !

Please make sure that you are not using the Header Style 4 since there are some bugs reported on it. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hello !

In order to change the colors of your theme you can go to Theme Panel -Theme Colors: And there you can change more of the theme’s color: https://www.screencast.com/t/btaOwCDFy

Thank you !

Hello !

Unfortunately no.

Envato doesn’t have a switch system. The only way to switch from one to another is to ask for a refund on the Newsmag and then purchase Newspaper. Take note that this process take a few days to be fixed. Here you will find a refund option: https://themeforest.net/refund_requests/new

Thank you !

Hello !

For in-post template please try this css: .td-blog-travel .td-post-template-7 {
margin-top: 0px;
}

Thank you !

Hello !

We do found out that there is an issue on the slow loading sharing buttons and unfortunately we cannot offer an solution at the moment. Our developers are trying to fix this in the future updates.

We are sorry for the inconvenience !

Thank you !