Hello !

When switching from a view port to another one please make sure to refresh your page. W Now when I switch to your mobile view on this page: https://www.screencast.com/t/T9zVO2yU The AMP automatically loads but here is no content. You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Thank you !

Hello !

This sounds like a caching issue. When your cache has been cleared the elements were gone already. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

In order to restore your elements you will have to upload a backup of your website.

Thank you !

Hello !

I am sorry but I don’t quite understand what exactly do you mean. Please write in English.

Thank you !

Hello !

There are countries with 2 and 3 words but it seems like South korea is not in the list. Unfortunately for this we cannot do anything since Newspaper Theme only Renders the API.

Thank you !

Hello !

This may be an issue due tot the writing that your website uses. As you can see here: https://www.screencast.com/t/znzyqChPw this is how whatsApp sees your URL.

Can you try this using the default theme so we can make sure that this issue is theme related ? Do you have a test site ?

Thank you !

Hello !

Unfortunately at the moment this is the only option available in Newspaper Theme.

I will pass this to our developers to be considered as an future feature but I cannot promise when or if this will be implemented.

Thank you !

Hello !

That is a wordpress feature. It looks like SEO Yoast has a feature for this: https://yoast.com/help/how-to-exclude-author-pages-from-sitemap/ ; https://i.imgur.com/yjBAHnS.png

For more you will need to contact wordpress support.

Thank you !

Hello !

Unfortunately your website does not seem to work at the moment.ou will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

If that code needs to be inserted in the header part you can insert it in here: https://i.imgur.com/pxF1x1i.png

Thank you !

Hello !

Can you provide us some screenshots of how your AMP settings are done ? It looks like AMP version is throwing an error.

Thank you !

Hello !

Please provide a link to your website and we will take a look on what can we do to fix this.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

I am sorry for misunderstanding !

Indeed the issue is still there, I have spoken to our developers and the issue is still present at the moment and they are working on it.

We are sorry for the inconvenience !

Thank you !

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

If you know for sure that those elements are no longer used then yes, you can remove them. Please make sure to always have a backup saved just in case !

Thank you !

Hello !

Yes, We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

I have investigated this on your side and it appears that the problem is only on the middle grid as you can see here: https://www.screencast.com/t/1VMX0M4vQPsa ; My suggestion is to test and replace the block first, or to remove and re-add it and see if the issue still occurs.

Let me know the result !

Thank you !

Hello !

I have inspected our demos and this doesn’t seem to be present as you can see here: https://www.screencast.com/t/UlniAXfn I have tested this on my localhost too and again this is not present. Testing this on tagdiv.com will not be relevant since it was custom built.

Please check if you have the standard pack plugin deactivated and re-inspect after you disable the plugin. This should fix the issue.

Thank you !

Hello !

Please try this css code: .tdm-header-style-2 .td-main-menu-logo img {
max-height: none;
max-width: none;
}

The code must be inserted in here: https://www.screencast.com/t/fAC3imubp6

Thank you !

Hello !

Your website is still using this font in some places: https://www.screencast.com/t/7rcFz2OL ; https://www.screencast.com/t/ysYSPOO3j ; https://www.screencast.com/t/N2y43Xvfa pretty much all the font of the headers seem to be using the Gelasio font. You will have to replace that with another font. On homepage you should be able to do that using tagDiv Composer.

Thank you !

Hello !

Unfortunately we don’t have an option to upload pictures but what I have shown you in my picture above refers to the homepage not to a post. You can however upload the image on a 3rd party website and paste the url here.

Thank you !

Hello !

Please let me know how the e-mail subject is called so I can make sure that the e-mail has arrived and my colleagues will reply to you there.

Thank you !

Hello !

The image must be loaded on a 3rd party website and you can only paste the link to it here.

I have attached 2 images you can take a look on how I see them: https://www.screencast.com/t/qNR6ntRxULkJ ; https://www.screencast.com/t/DSSwyvRcnL

Thank you !

Hello !

Firstly I would start fixing this broken files as you can see here: https://www.screencast.com/t/6NxfhkSwkbU I have tested this on my site and the CLS is fine but having images or files that fail to load that is something that can and will cause you problems.

Thank you !

Hello !

Please provide a link to your website in order to inspect and see what can be done.

Thank you !