Search Results for 'cache'

Hi,

I checked your site and I see you are using a CDN: http://screencast.com/t/g0yuenRS2DC
Please purge all files(from your CDN settings area), clear the cache and check if the issue is still there.

Another issue may be related to the original image size – http://screencast.com/t/ekEj0UFe
It’s width is smaller than the container and wordpress doesn’t upscale the images. For upscale use a combination of plugins Thumbnail Upscale + Force Regenerate.

Thanks!

Hi,

I’ve noticed you also use CDN host so I suggest you also empty cache and purge files then check again.

Thanks

Hi,

I have tested this using the latest theme version (4.6.1) and haven’t found any issues of this type so please make sure that you also download and use the latest theme version and also check this without any plugins active, empty cache, purge files if you use CDN and try this again. If you don’t use the latest version please update it and use this guide and the FTP method to update the theme: https://forum.tagdiv.com/how-to-update-the-theme/
Please let me know how it goes and also provide your site’s URL so I can inspect this and also let me know what version of IE have you use.

Thanks

Hi,

You can see here that if you disable the post view count from theme panel the view counter shouldn’t update anymore: http://screencast.com/t/AQUXXagm3M
Please make sure you have this option disabled: http://screencast.com/t/AQUXXagm3M then check again for this an let me know.
I have also tested this using the latest theme version and disabling that option stops the custom filed counter to update.
Please let me know and also test this without any plugins active, empty cache and purge files if you use CDN.

Thanks

Hi,

I have checked your site and noticed that the logo container is empty: http://screencast.com/t/CcyepQXxSFFg so please make sure you do this right (last section): https://forum.tagdiv.com/header/
I have also tested this using the latest theme version and haven’t had any issue of this type so you shouldn’t experience this also.
Please make sure that you use the latest theme version which is 4.6.1
Please try this without any plugins active and also make sure you empty cache as well and make sure the theme actually saves settings. The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know how it goes!

Thanks

Hi,

Not sure about this! Please also try this without any plugins active and also make sure you empty cache and purge files if you use CDN host service.
I have also tested this using the latest theme version and haven’t had any issue of this type so you shouldn’t experience this also.
Please make sure that you use the latest theme version which is 1.4. If you are not please download and update it to the latest version from themeforest: http://themeforest.net/downloads and use this guide and the FTP method to update your theme: https://forum.tagdiv.com/how-to-update-theme/
Hope this helps!

Thanks

Hi,

a. It looks well now: http://screencast.com/t/WioDyTLH Please let me know if you’ve managed to fix this.
b. Please provide more details about this as I have also tested this but couldn’t reproduce it.
c. That is the way the latest articles work when you navigate trough that section you can use another template for you homepage and use an block to add that section and use the ajax pagination.
d. Use this css in theme panel > custom css field to remove that border: http://screencast.com/t/IYa1qfRJ

.td-main-sidebar .td_block_2 {
border-top: 0px solid #e6e6e6;
}

.td-pb-span4 [class*="td_block_2"] {
border-top: 0px solid #e6e6e6;
}

f. I have tested your site and haven’t seen this behavior. Please let me know if this happens again and also try this without any plugins, empty cache and purge files if you use CDN.

1/ Please provide more details as it looks well to me: http://screencast.com/t/L7dJd2NI
Maybe if you another background color: http://screencast.com/t/fUVjX9Tbg6K
2/ Which block title you refer too? I have checked this and haven’t noticed anything wrong: http://screencast.com/t/8D2hoMmJxY

Thanks

Hi,

Makes sure that you also empty cache and check this without any plugins active. If you still have issue after this please let me know and provide your site’s URL and more info about this.

Thanks

Hi,

I have checked your site and seems that other features like next/prev pagination, search, mega menu.. aren’t working also. All this features work based on js so I suggest you check your console for js errors and also check this without any plugins active just the VC and also make sure you empty cache and purge files.
I have also checked your site and found this errors in your browsers console which can cause this: http://screencast.com/t/8xApRDhl
Please make sure you try this and let me know how it goes.

Thanks

Hi,

I suspect that this is happening due to the speed booster plugin as a result of moving the js/css to the footer and a long server response time.
I suggest you deactivate all plugins though and check this without and plugins then activate them one by one to make sure that this is it, also make sure you empty cache and purge files.
You can also try to enable page cache and check if this still happens.

Thanks

Hi,

Please check this setting and see if your comments aren’t appearing because they are to old: http://screencast.com/t/Y8jAjk9jCu
Please also try this without any plugins, empty cache/purge files and check for this again.

Thanks

Hi,

I suggest you try to search for a solution related to this online or address this question to plugins support page: https://wordpress.org/support/plugin/w3-total-cache
You could also try this: http://stackoverflow.com/questions/16219703/total-cache-plugin-write-permission-to-my-wp-content-folder
You can also follow and try suggestions posted in this discussion: https://wordpress.org/support/topic/w3-total-cache-error-files-and-directories-could-not-be-automatically-created-t
Hope this helps!

Thanks

Hi,

The server couldn’t find it: http://screencast.com/t/6LqWnJrR
Please make sure you re-save your permalinks and also try to regenerate thumbnails, and also make sure that your empty cache/purge files if you sue cdn.
If this still happens after doing this please try to create a new posts and check if this happens in that case also.
Let me know how this goes.
The issue is in the url here (the one that doesn’t work): http://screencast.com/t/U1uicF6Sab
The working one: http://screencast.com/t/RJ7BG3Vcx

Thanks

Hi,

Please make sure that this also happens without any other plugins active/ empty cache/ purge files then check your browsers console for errors as those features work based on js so make sure that you don’t have any js conflicts.
Please make sure you try this and let me know how it goes and also provide your site’s URL so I can also check this as I haven’t been able to recreate this using the latest theme version (4.6.1).

Thanks

Hi,

The link problem you have occurs when using the Yoast Google Analytics plugin, which i noticed you also use: http://screencast.com/t/mcvSFSAY
We know about this and we are trying to fix this but unfortunately is more difficult than we initially tooth. You can disable this option from Yoast Google Analytics general settings, will fix the issue with the links: http://screencast.com/t/LRV9LlBn3 or you can also use our own Google analytics support (just paste the code in our admin): http://screencast.com/t/EtxOCuXlspj
I have checked your site and noticed lots of error in your console: http://screencast.com/t/rpFslmUIh3b so I suggest you disable all plugins/empty cache and purge files if you use CDN then check again with only the VC plugin active.

Thanks

Hi,

I have noticed this now, thanks! Although I can’t explain how this happens as it should not. I suggest you also test this without any plugins active and also make sure that you empty cache and purge files if you use CDN, then check again.
You could also try to add this: http://screencast.com/t/36Xrdp0Up
This is the line of code: $args['post__not_in'] = array( $this->$post->ID );
Let me know how it goes!

Thanks

Hi,

Yes, because we have tested the theme with it and we recommend to enable only the page cache (no database cache, no object cache, no javascript minify): http://screencast.com/t/m48agu5pTx
Also please be sure that WordPress installation have enough resources to make the caches.

Thanks

Hi,

@OnlineThemes If you sue WordPress 4.1 please make sure you use the latest theme version (1.4) and the VC plugin version (4.3.5) and also test this without and plugins active and also empty cache/purge files if you use CDN then tested again. I have tested this and found no issues so it should work fine in your case also.
Please let me know how it goes and also provide your site’s URL.

Thanks

Hi,

I have checked your site and found some javascript errors in console: http://screencast.com/t/1lJFBw4JMnFy
I have also tested using the latest theme version(4.6.1) and haven’t found any issues with this.
Please make sure that you download the latest theme version and update your theme using this guide and the FTP method: https://forum.tagdiv.com/how-to-update-theme/ After you update the theme please try without any plugins active(leaving just the Visual Composer plugins active), then empty cache and also purge files if you use any CDN host services and check again.
Let me know if you still have issues with this.

Thanks!