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Hello,
Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello,
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide more details, screenshots, a link to your website.
Thank you!
Hello,
I found these topics about this issue, so please check them => https://wordpress.org/support/topic/zlib-compression-is-detected-by-wp-super-cache-though-its-disabled/
https://wordpress.org/support/topic/enable-gzip-compression-5/
I hope this will help you to resolve the problem.
Let me know the results!
Thank you!
Hello! On your website https://ladyinfantahealth.ru/category/sadovodstvo/ I made a new category and this is what happened in the header – https://pastenow.ru/ad4ca8d0c3afb112bcd75bbef3b85bb2 and below https://pastenow.ru/c2cb163f04c35188ad8d8ff200a3d0c6. In one word, the heading header is broken. The mobile version is the same. Everything is fine on the main page. Cleaned the cache. Nothing has changed. Can you tell me what I need to do?
Hi
Instagram widget is not connecting, I tried reconnecting, clearing cache, and tried almost all mentioned in this forum but I’m getting this error:
When clicking on “Connect Instagram Account”, Instagram login page shows up, but when logging, a error message that says
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}.
I read the forum and it says there was a glitch but was rectified. Is it not rectified yet, please answer.
Hi, I have updated the theme to the “classic” one. I realized that if I click on the menu on “news” and “tv series” I have a blank page. The other categories are displayed correctly. I have tried to uninsatll “composer” and to clear the cache and then to reinstall it but I have not had positive effects. What may have happened?
Dear Bettina,
I did everything you said:
– header was already global
– all the plugins were up-to-date
– I disactivated all the plugins but the tagDiv ones
– deleted and reinstalled the composer
– cleared the cache
– cleared the cache of the browser as well
Nothing changed. The problem is still there.
Hi,
This is regarding my site Discovervibe.blog, yesterday I have installed this Newspaper theme, and came across this issue.
While I completed all suggested settings for WP Super Cache Plugin, it is showing following message:
Zlib Output Compression Enabled!
PHP is compressing the data sent to the visitors of your site. Disabling this is recommended as the plugin caches the compressed output once instead of compressing the same page over and over again. Also see #21 in the Troubleshooting section. See this page for instructions on modifying your php.ini.
Pls find below the screenshot: http://prntscr.com/12y7ry6
Pls let me know, what to do in this scenario.
Best Regards,
Sudhir
Hello!
Please check in Website Manager if the template is set up global when you edit the homepage with TagDiv Composer.
If the problem persist, then :
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
Please make sure you have set the limit of posts in the Theme Panel -> Mobile Theme -> Latest Articles => https://www.screencast.com/t/k4qTN7IyUBy, also, please let the field empty for offset posts.
Also, please check if you have set the “Blog pages show at most” from WordPress -> settings -> Reading => https://www.screencast.com/t/AQebprOg, please clear all cache.
Hope this helps you!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
I’m sorry, but I don’t understand exactly your problem.
I checked both posts and seems the paywall works => https://www.screencast.com/t/FXHlkAT0 -> https://www.screencast.com/t/qGUFGLpe
Also,, you can try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Let me know the results!
Thank you!
Hello,
Please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Thank you!
Hello!
I can see your mobile menu is working well.
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
If you tried to use only the theme plugins for a test and you cleared the cache, and the mobile page still didn’t appear, then we will have to investigate the problem by email. So, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
thank you. I’ve disabled the WP rocket lazy load and switched on the lazy load in the Theme Panel.
Then I’ve cleared all cache and now I get these results for mobile: https://www.screencast.com/t/X1avX46mQLb
Any idea why Lighthouse says I have to defer offscreen images?
Thank you and best regards,
Luke
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
More information – my website is https://www.basketball-pressemeldungen.de/
I already tried things like cleaning cache and more but this did not help. Still i cannot add new elements even there is no error message shown
Hello!
First of all, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again. Also, check if you have WP Bakery and uninstall it.
Let me know the results!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Thank you for your reply.
I had the same site on different servers (OVH, Contabo and Aruba) but it has always been slow (from 10 to 20 seconds to load the homepage) and the problem occurs just on the homepage, while the posts templates are faster (from 3 to 6 seconds loading), so I think the problem mostly occurs when the homepage is loaded, even if I’d like to speed up the posts loading as well.
I’m not using CDN.
My website loads external resources like ads (Google Adsense), fonts, and tracking scripts (Google Analytics).
The homepage contain several blocks (55 Td Flex blocks 1, 1 Post Slider, 2 Single Image, 2 Team Member, 1 Icon Box, 12 Title, 8 Separators, 7 Rows, 14 Inner Rows).
About image size or formats, I will check it out even if the homepage loading is slow even if it loads images from the memory cache.
I’m not using mobile optimized layouts.
I have no console error.
I am using using the Standard Pack plugin.
I will follow your tips to increase page speed and I will tell you if it works, then I will chech the factors you refer to, then I will add some more info on this topic.
Thank you.
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.2 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.2, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
Please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Let me know the results!
Thank you!
