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Hello,
Please verify if you set the mobile page for mobile page what you created like this => https://www.screencast.com/t/olI1bW8Cg92
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
We recommend using the latest version of the theme, Newspaper 10.3.9.1.
Also, sometimes is possible to be only jquery problems. Those can be resolved using a plugin for jQuery, like Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).
Let me know the results!
Thank you!
More info from the web console:
XHRPOSThttps://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
[HTTP/2 500 Internal Server Error 3634ms]
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. edit.php
Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. load-scripts.php:2:87536
XHRPOSThttps://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
[HTTP/2 500 Internal Server Error 3634ms]
POST
https://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
Status500
Internal Server Error
VersionHTTP/2
Transferred891 B (279 B size)
Referrer Policystrict-origin-when-cross-origin
access-control-allow-headers
Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type
access-control-expose-headers
X-WP-Total, X-WP-TotalPages, Link
cache-control
no-cache, must-revalidate, max-age=0
content-type
application/json; charset=UTF-8
date
Sat, 13 Feb 2021 23:34:16 GMT
expires
Wed, 11 Jan 1984 05:00:00 GMT
link
<https://mysitenamehere/wp-json/>; rel=”https://api.w.org/”
server
o2switch-PowerBoost-v3
x-content-type-options
nosniff
X-Firefox-Spdy
h2
x-powered-by
PHP/7.3.26
x-robots-tag
noindex
x-wp-nonce
d305e91586
Accept
application/json, text/javascript, */*; q=0.01
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US,en;q=0.5
Connection
keep-alive
Content-Length
86
Content-Type
application/x-www-form-urlencoded; charset=UTF-8
Cookie
o2s-chl=686d339d838301c8f8d3d689fe89c9f329f2702b699dab6b3e77d5689b327043; wordpress_test_cookie=WP+Cookie+check; wordpress_logged_in_be5969216211b464b968ec0b36a666b0=Dj0%7C1613424862%7CSYkA6UYr68VLrcFdBpALwMoRB1XKfIYAhQkUAk2Q1zN%7C0f0bb3cf7cc34e69c63b735b94541e25402dc94466548929d4d4c8b0d6abe9e3; wfwaf-authcookie-cdba73169103d6a39c23555ddcfcfd52=1%7Cadministrator%7C7f2f7ce3e0635ee2962a54e19fd132512ae398869f659a646f70100a1fb667ac; wp-settings-1=libraryContent%3Dbrowse; wp-settings-time-1=1613251806
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1
Host
mysitenamehere
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https://mysitenamehere
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https://mysitenamehere/wp-admin/edit.php?post_type=tdb_templates
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1
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Trailers
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I have the following problem:
In Cloud Templates, select Add New, the black loading screen displays the message “Invalid reply from server endpoint.”
This did work and now it doesn’t.
For info, in the tagDiv Composer with the Website Manager tool it **IS** Possible to import a header from the library.
My Newspaper system status page is good, all in the green nothing in red. I’m on an https site.
I disabled and the enabled the tagDiv plugins and emptied my cache.
I Still have the problem.
Any suggestions how to fix this?
Hi, I’m trying to activate the DISABLE Google Ads ON TABLET and it doesn’t work. I’ve already tried removing the plugins, removing the Cache, and reinstalling the theme.
it is only possible DISABLE image Ads
Hello,
Usually, this problem is due to the cache plugin. I suggest you use the WP Super Cache plugin.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this helps you!
Thank you!
Hello,
That’s weird! Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
We have activated the mobile theme plugin and once it is activated and the cache is cleared the mobile them is visible, but after about 1h the desktop theme is loaded again, and I have to deactivate the mobile plugin and activate it again to get the mobile theme work again. What should I do?
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Right. Did you disable the cache or setup something in particular?
i found. was from cache. need setup correctly
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
New (simpler) scenario:
I’m now testing with NewsMag 4.9.6 (parent theme instead of my child theme).
I’ve deactivated all the plugins except tagDiv Composer (and tagDiv Social Counter
because at NewsMag > Welcome it warned me that I needed this one too).
I’ve reinstalled WordPress 5.6.1 just to make sure I’m not having any issue with WP.
Then I opened this Post:
It had a Feature Image:
https://tinyurl.com/y38ucb22
… but since it had a Caption text, it didn’t get displayed in our Home:
https://tinyurl.com/y66dok7o
So I removed the Caption (but kept the Title and Alt text because we need to be able to search for the images in the future).
I was able to save the Post but this is how it’s displayed now on the Home:
https://tinyurl.com/y6lus843
When I open my code I see that the SRC is empty, look:
The image URL is here and it does work:
https://farevela.net/cms/wp-content/uploads/2021/01/Marina-Cala-dei-Sardi-1.jpg
Note: I’m not using any cache plugin at the moment and I clean my browser cache every time.
What might be happening?
Thanks a lot for all your help.
Hello again Calin,
I deactivated and deleted tagDiv Composer and then installed back from Newsmag > plugins, cleared my cache but the issue is still here.
🙁
What would you do?
Hi,
If I remember correctly, there should be no problems with the captions on featured image on Newsmag v4.9.6
Please make a test, disable and deleted tagDiv Composer, then reinstall it from Newsmag > plugins, clear all cache and check to see if the problem with caption still persist.
Before Newsmag v4.9.6 there were some problems with the images that had caption, and those couldn’t be set as featured images, as result the Featured Image didn’t get saved in the post.
Unfortunately I do not know what plugin to recommend fore featured image, our theme was made different, to can display a different image as thumb, that is way you have the option for add a featured image.
If you want, you can teste some of those plugins, for example here are the most recommended https://www.wpbeginner.com/plugins/14-best-featured-images-plugin-and-tools-for-wordpress/
Hope this will help you!
Hello!
Weird! The responsive version should be displayed like on desktop version always.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Last year I spent a lot of time optimizing my site (cache, optimizing images, etc). After a lot of work, the site became a lot quicker and this was also reflected in speed scores, etc. This was probably about 2 months ago (last update) and now the site seems a lot slower again. I have an unlimited plan with my hosting so it can’t be that but it seems like my pages are taking up to 6-7 seconds to load.
I have been a customer of tagDIV for about 3 years now and love what the theme has to offer. I would love for a developer can take a closer look at my theme and make the necessary changes to make the website faster. I talked to my hosting and they said the issue is related to the theme setup.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
i tried to empty cache too…
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Please make a test only with tagDiv plugins, and see if the problem persists.
If after the problem is not solved, please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and credentials, also a link to this topic in order to identify you.
Thank you!
Hello,
You did not mention before that your settings are not saved, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you for your understanding!
