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Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hi,
This can be a cache problem. Please make a test only with tagDiv plugin enable and see if the problem still persists (also if you have cache plugins on your website/host or CDN, please disable theme during the test).
If the problem persists, please provide a screenshot with the layout when you are login and a link to see how it is displaying for users that are not login.
Let me know the results!
Thank you!
Hi
The Instagram footer doesn’t update until the next day. I have tried clearing the cache
however, it did not make a difference
Hello !
This seems to be happening because of the Rocket Loader. Please deactivate it, clear your cache and try again.
Let us know the result !
Thank you !
Hi,
First you need to make sure that this is not a plugin conflict, please disable all non theme plugin and let only tagDiv plugin, then check to see if the problem persists.
If the problem is still there please provide a link where I can inspect this situation.
Also make sure that is not a browser cache because for me the font is displaying -> https://i.imgur.com/oZYL8Jl.png
Thank you!
Hi,
Normally this should be update at list once per day, what can be the problem is that if you have some cache on server or website.
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Normal when the view count is stop, you are using a cache plugin, if is so, then you need to use an option from theme panel special for cache -> https://i.imgur.com/k79InUx.png -> https://forum.tagdiv.com/ajax-view-count/
Hope this will help you!
Let me know the results!
Hi Marvin005,
Similar cases were reported from users how updated the WordPress version over v5.5 and still use a theme version lower then Newspaper v10.3.6.1
What you need to do is to make sure that you have the last them version, Newspaper v10.3.7 if the problem persist, please disable and delete tagDiv Composer plugin and reinstall it from Newspaper > plugins (in this way it will be install from our server), also make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Let me know the results!
Thank you!
Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also if you send us an email, we’ll check the problem and will try to fix it as soon as possible.
Thank you for your understanding!
Hello !
I too have tested this on multiple mobile devices and your website works great. Can you test on other devices ? It may be that your devices to be cached.
Thank you !
Hi,
If you use Mobile Theme and WP Super Cache plugins, please check these options in Super Cache settings – https://www.screencast.com/t/McpDHYqFM
Thanks!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
It’s working now. I had to clear my cache on Chrome.
Quick question: how do you make the video pop out so that you can view it while scrolling?
I have modified my website greatly but the default Newspaper theme still shows on mobile and sometimes on pc (Chrome and Edge).
I have cleared all cache on WordPress and browsers but still don’t see my site.
Please help.
Hi,
I just checked your website and that extra inline html is add by a plugin, please disable all plugins except tagDiv plugin, also disable the cdn, make sure that all cache is clear and the featured image should be display. After that you need to enable the plugins one by one to find the one that is setting this inline html.
Let me know the results!
Thank you!
i has created mobile page on td composer, but why doesn’t appear in my handphone, and appear in my mobile amp version, i had uninstalled plugin amp
https://www.screencast.com/t/Q5LeRkHn
https://www.screencast.com/t/7PvDO2YAc7j
in my mobile https://www.screencast.com/t/pt7Nz60xt
i had cleared my cache
Hi Vlad:
All plug-ins except tagDiv plugins and Akismet deactivated cleared browser and server cache and still am not able to save mobile and AMP settings. Am not using a 
Thanks,
Alejandro
Hello !
They are not related but if you are using a cache system please make sure to enable this option: https://www.screencast.com/t/pzJsd7341E
Let us know the result !
Thank you !
Hello !
They are not related but if you are using a cache system please make sure to enable this option: https://www.screencast.com/t/pzJsd7341E
Let us know the result !
Thank you !
Hello !
If you have made all the setting of WP Super Cache as in our documenation: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If all is configured, Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hello !
This is how our website looks on our side: https://www.screencast.com/t/ZDzPbiF2ix Please make sure you have cleared your cache and let us know if we are looking in the wrong place.
Thank you !
Hello !
Please make sure to clear your cache: https://www.screencast.com/t/uYPJWlZqv2FC As you can see here your page works fine.
Thank you !
