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Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi Calin,
Thank you for your reply. I tried in the Theme Panel, section Footer > Instagram settings, changing Instagram ID.
If I change it, it leads on a wrong page but the recent publications are OK.
If I set it back, the link leads to our Instagram profile but I see the old publications again.
I don’t understand.
We do NOT use a cache plugin. We planned to but it is NOT installed yet.
It’s really confusing.
Thank you for your help.
Romain Bourgin
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that you are using the last version of Newspaper theme, v10.2
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thanks.
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thanks.
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
The posts that you have now look normal, just please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thanks.
Hi,
What you can do is to change the Instagram id with envato id, after that set back your Instagram id, see if the last feeds from Instagram appear, also if you are using cache plugin, please clear all cache.
Let me know the results!
Thank you!
Hello !
Please make sure to clear your cache. We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you !
Hello Vlad.
This is already the case, please see following album with images related to the issue: https://pix.yt/a/ezpoXq
Already tried clearning the cache as well, both in my browser and in WP.
Hello !
If WP Super Cache has been installed and you cleared the cache that means that your cache comes from the host. You will have to contact your host and ask them to remove your cache.
Thank you !
Hello Vlad!
Thanks for your reply!
I deactivated all the plugins except tagDiv’s but nothing changed. I tried to view the pages on a different browser, different PC but nothing changed. I did not installed a cache plugin yet. What I also noticed that on a post page all the sharing buttons (before and after post) are disappeared.
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi Calin, I already have WP Super Cache installed (and the problem has persisted with it installed, updated and activated). There are no child themes or other cache plugins.
Could the issue be with WP Super Cache?
Hello,
thank you for the answer. I think I accomplished all the system requirements (dedicated server with 16 gb) and I followed already many guides and tips (Leverage Browser Caching, Gzip compression, Optimize images, wp_supercache, etc.). The problem is composer (and td_newsletter, cloud templates and standard plugin) many times cause slow or duplicates queries. This is not a big deal if we have 30-40 visitors. But if we have just a little bit more we have high CPU loads and the site doesn’t load. When I disabled composer and used another template, such as generetepress, even with 200 visitors at the same time, we dind’t have any problem. But I really prefer Newspaper theme, and I’d like to keep using it.
Thanks,
Matteo
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please refer to the following guides for possible fixes:
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
Let me know the results!
Thanks.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thanks.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
Let me know the results!
Thanks.
Hi,
Unfortunately this plugin was not tested with our theme, therefore, we can not say if this will work or not with our theme, sorry!
You can make some tests to identify the problem, please deactivate all non theme plugins except the Events Calendar, clear all cache and try again. If the problem persist theme is a conflict between our theme and this plugin, unfortunately this is not covered by the support policy -> https://forum.tagdiv.com/support-policy-2/
Also make sure that you have the last version of the theme, Newsmag 4.9.2
Thank you for your understanding!
Hello !
That should not happen at all.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
If the problem persist, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hello !
We have tested your website but the load more button won’t even open. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
