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Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins ( let only tagDiv plugin), also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide me a link to your website.
Thank you!
Hi,
I checked this problem and for me the video player is displaying the video title correctly -> https://i.imgur.com/LBTIp82.png -> https://i.imgur.com/XauLkNI.png ,please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
What subcategories do you mean ? Can you provide a photo ?
Thank you !
I have cleared the cache and I have removed all the plugins that are not of TagDiv but I still got the error that I posted below when I click on any of the posts on the homepage http://www.leadingtruth.org
Fatal error: Uncaught Error: Call to undefined function get_post_datetime() in /home/leading1/public_html/wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php:1666 Stack trace: #0 /home/leading1/public_html/wp-content/plugins/td-cloud-library/wp_templates/tdb_view_single.php(88): tdb_state_single->{closure}() #1 /home/leading1/public_html/wp-content/plugins/td-cloud-library/wp_templates/tdb_view_single.php(88): Closure->__invoke() #2 /home/leading1/public_html/wp-includes/template-loader.php(74): include(‘/home/leading1/…’) #3 /home/leading1/public_html/wp-blog-header.php(19): require_once(‘/home/leading1/…’) #4 /home/leading1/public_html/index.php(17): require(‘/home/leading1/…’) #5 {main} thrown in /home/leading1/public_html/wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php on line 1666
Pls, help me out
Hello !
For cache we recommend using WP Super Cache. You can follow our tutorial in ordear to see how this has to be installed and how to set it up: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you !
Thank you very much Calin for your answer
I’ve deactivated all my cache plugins and non theme plugins, but the issue persists in mobile version (in desktop version there isn’t any problem and it loads correctly.
Regards
Ramon
Please Tell Me, How Can I clear cache after editing.
The theme is still active it is just set to AMP while I figure out a solution, I did turn off, a number of plugins and clear the cache for each one and this still did not resolve. I can’t leave up a broken site.
Hi,
Please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
The problem is solved now. I’ve reinstalled the cache normally. And think it is Ok. Please, could you tell me how I can do that the home page elements display on string translation in WPML? Here https://prnt.sc/qixqsd is what display in string translation. You see in those boxes, there is nothing to translate. With that, I could change quickly when that problem display again. Thanks in advance.
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello !
We have inspected your website and everything seems to be in order. Please clear your cache and make sure that the issue is still there.
Thank you !
Hello !
1. Please make sure that you clear your cache after editing.
2. In order to rename the Latest articles you will have to go into Theme Panel – Translations as you can see: https://www.screencast.com/t/wesN1rdwu
3. Unfortunately your image does not work.
4. That is the mobile theme. Please deactivate the mobile theme plugin.
Thank you !
I too have the same issue listed as #1 on the original post. This recently started happening. I was thinking it had to do with caching of the CSS/javascript. For me, it’s complicated to troubleshoot as I have many plugins as well as use CloudFlare, WP Rocket, and MaxCDN. Sometimes when I clear the caches/CDN, it fixes but then the issue happens on Safari, Chrome, Firefox, and Edge.
It would be great to understand the environments where people are having this issue (as I have seen other threads about this same thing – screenshot of #1 shows exactly what I am experiencing). Caching plugin? CloudFlare? CDN?
My site is https://hightechdad.com (but I’m continuing to troubleshoot so it may work or it may not).
Thx!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
This is not helping. All my plugins are necessary I’ve removed all unncessary plugins to increase speed. Here is a list of the plugins on the site – do you know maybe of a setting within the plugin that might activate the issue. Plugins on my site are all for optimization, caching etc. I’ve tried disabling plugins and clearing cache but this does not help.
Akismet, Amazon Link builder, AMP, Classic Editor, Cloudflare, Contact form 7, Cookie Notice, CoSchedule, Easy Table of Contents, Envato Market, Featured Images for RSS, Glue for Yoast, Login Lockdown, mailer Ligt, SG Optimizer, She Media, Short Pixel AI, Short Pixel, Social Pub TagDiv: Cloud, Composer, Mobile, Newsletter, Social Counter, Standard Pack, Thirsty Affiliates, Unlist Posts, Wordfence, Yoast.
Hello, I don’t use cloudflare. And Super Cache is set normaly. Yesterday, I’ve sent credentials via mail. Can you check it? Please!
Hi,
Yes, we recommend using WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
The speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots.
Thank you!
Hi,
From what I can see you have on desktop the mobile version, this problem usually appear because of the cache plugin or Cloudflare, if you are using these tools, please make sure that you are set the Cloudflare as in our documentation from here -> https://forum.tagdiv.com/cloudflare-cdn/ also we recommend using WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!
Hi elets_wdg,
If I understand correctly the problem appear when you change the permalinks, I’ve just make some test and for me this is working normal -> https://i.imgur.com/4wmxAEk.png -> https://i.imgur.com/ScaIfRZ.png
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
Hi Joanne Yu,
So if you just want to have customer how can register you can use the above method, if you need some more function for the customer then you need to use some plugins like these -> https://themegrill.com/blog/woocommerce-registration-plugins/
In order to remove the sidebar from woocommerce you can use the option from theme panel -> https://i.imgur.com/yhCATrn.png
“So can after they login, when click the name will go to woocommerce my account page?” -> I think that this can be achieve using a redirect link
Thank you!
