- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
When i tried to activate WP Super Cache: https://ibb.co/C1PPZ8t
And i didnt have any other cache plugin.
It looks like your theme its not working well with AMP, maybe it will be better just deactivating it…
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also if you have some non theme plugins activate ( tagDiv plugins are theme plugins ), please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
If the problem is still there, please provide some more details and some screenshots with the problem you are facing.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Also if you are using a default demo, then check the theme panel > theme fonts >
pages https://i.imgur.com/DRtS5V7.png and General -> https://i.imgur.com/2RqOm18.png also you canc heck to see if you do not have set a custom css in theme panel.
If none of these help you, please provide me with a link where I can inspect this issue.
Thank you!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi,
First please go in Appearance > Customize -> https://i.imgur.com/QaTjyhu.png site identity -> https://i.imgur.com/G65iscb.png and select a site icon -> https://i.imgur.com/jZ0nUW1.png save the settings, clear the cache and try again to see if the problem was fixed.
Please check this similar topic -> https://wordpress.org/support/topic/a-value-for-the-logo-field-is-required-google-amp-validation/
Let me know the results!
Thank you!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello!
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Please check those similar topics with 5xx errors:
– https://www.rankya.com/wordpress/how-to-fix-index-coverage-issue-server-error-5xx/
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
Similar topic -> https://forum.tagdiv.com/topic/how-to-solve-server-error-5xx-in-news-paper-theme/
Hope this will help you!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also if you have some non theme plugins activate, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
From what I can see you have on desktop the mobile version, this problem appear because of cache plugin -> https://i.imgur.com/SdcTVFq.jpg please deactivate all cache plugins and try again, also notice that we recommend to use with our theme the WP Super Cache Plugin with this configurations -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you for your understanding!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi,
Sorry for the late answer, we have some days off for holidays -> https://i.imgur.com/i7CdfFq.png
Please make a test, change the Instagram feed, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello – I’ve noticed that when I send a link to my website (for example, via instagram DM), on the recipients side it shows an old cached site that I’ve since fixed. When they refresh the site it fixes the problem but is there anything I can do to correct the initial problem?
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hello,
The social counter on my page is showing zero for Instagram. I have cleared the cache and purged the CDN files and changed the IG Account to another one to test and it still did not show up correctly. I am sending you my login information with a link back to this post.
Thank you!
Hi there,
When I load my site a cached page is shown and I must reload it to see the last news. How can I avoid that?
Best regards
Ramon
It seems like the mobile theme is working fine.
You need to clear browser cache to see the changes.
Are you using a cache plugin or any other cache service? clear all those too.
Greetings, my instagram slider wont display the current images. I tried deleting cache however nothing words.
PS – What plugin would you recommend for me to also have my articles shared to Facebook when i hit publish?
I’m having the same problem with this error.
Fatal error: Cannot redeclare tdb_comment() (previously declared in /home/customer/www/andchristina.com/public_html/wp-content/plugins/td-cloud-library/parts/tdb-comments.php:134) in /home/customer/www/andchristina.com/public_html/wp-content/plugins/td-cloud-library/parts/tdb-comments.php on line 134
I deactivated all plugins except tagDiv, cleared the cache, and I’m still getting the same error.
Also confirming it appears to be mainly affecting posts (pages, categories appear unaffected).
