Search Results for 'cache'

Hi,

Please remove all of your untested plugins, clear all the caches, purge CDN files and check the results. Also, you can refer to the following topic from here -> https://forum.tagdiv.com/topic/td-cloud-library-error-on-editing/

Thanks for your understanding!

Hello Ryansmccain,

I have inspected your website on FireFox and the images seem to be correctly loaded, as you can see here -> https://www.screencast.com/t/gaj2PQMLCNB Clear all the caches, purge CDN files and check the results.

Thanks.

Hi,

I have inspected your website on FireFox and I saw that your More Articles box does not work as expected. The images are not correctly displayed. This strange behavior happens due only for FireFox browser. After some deeper investigations, I notice that your images are stuck in opacity 0. This usually happens on a js error caused by plugins (WP Rocket) or customization or other external optimization tools. Please disable all plugins except Visual Composer or TD Composer, remove all of unknown Ad Code, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello bonnierbusiness,

Please update the theme to the latest version of it, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello swakasha,

Notice that the Instagram should works as expected with the latest version of the theme. Ensure that you have correctly set up the Instagram ID according to our documentation, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer the Instagram behavior.

Thanks for your understanding!

Could be a setting from the Super cache. I made some tests with the plugin active, kept modifying a page, saving it, then opening and modifying it again. Can’t recreate this issue.
Please check if you use only these settings in the cache plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Guide is somewhat outdated, some settings were moved or renamed in the latest plugin versions, but they still do the same thing
– https://www.screencast.com/t/iHTdX6l08xp

Hi,

I initially checked with an Android phone which worked. Now that you mention I also tested with an iPhone and there is a problem, the scroll does not work for the grid in your website.
It works however with the same grid type in the live demo, so it seems to be specific to your website.

Try to place that grid in a new page, check if it works there on mobile.

If there is a problem in the new page as well, could be caused by a plugin. Try as a quick test to deactivate all non-theme plugins, clear the cache if you have any, purge CDN if you use it.

Hi,

Try to re-save the permalinks, clear all the caches and check the results! If the problem is still there, please provide a relevant link where this error occurs.

Thanks for the message!

Hello Mokana,

Please remove all of your untested plugins, clear all the caches, purge CDN files and check the results. Also, you can refer to the following topic from here -> https://forum.tagdiv.com/topic/td-cloud-library-error-on-editing/

Thanks for your understanding!

Hi,

You can find out how AMP works from online tutorials. Some topics I found here
– https://stxnext.com/blog/2017/12/20/googles-amp-future-mobile-explained-examples/
– https://dynomapper.com/blog/21-sitemaps-and-seo/243-what-is-google-amp-and-how-does-it-work

Using /amp is to test AMP pages, website visitors will not have to do that. After activating AMP on your website Google will detect this and cache the AMP variant of the post/page.
This AMP variant will be served by Google, through the Google search results page, for mobile users.

For example this theme demo has AMP activated
– https://demo.tagdiv.com/newspaper_crypto/
Searching for one of the posts from that demo in Google search on a mobile (or mobile emulator) will return the AMP variant of the post
– https://www.screencast.com/t/hM0bcQNU
The AMP variant will be much faster to load than non-AMP.

Thanks

Hello deanysus,

1)Clear all of your caches, purge CDN files and check again the results.
2)Remove all of your untested plugins, clear all the caches and check the results.
3)If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi Anton-a,

Please update the theme to the latest version of it and before this, make a full back-up to your database to avoid losing all of your data. Clear all the caches and check the results. Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I will be able to provide a more accurate response. Include in this mail the link of this conversation so we can quickly identify you.

Thanks for your understanding!

Hi,

There are indeed gray bars in your case, something is wrong. Does the same happen if you check the same grid type in the live theme demo, with the same phones?
– https://demo.tagdiv.com/newspaper/big-grid-7/
Could be something specific to your case. I inspected the grid, can’t find anything out of the ordinary with it at a first glance.

Plugins could cause image problems, the first test would be to deactivate all non-theme plugins and clear the cache (if you use any caching).
Also a CDN image delivery service could affect the images, the Cloudflare rocker loader is known to cause various problems with the theme when active. We recommend to disable it
– https://forum.tagdiv.com/cloudflare-cdn/

Let me know what you find.
Thanks

Hello Officialabayomi,

I have inspected your website and I saw that you are using the Jetpack plugin which it’s seems to be a problematic one. Remove it, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Tibbar,

I have inspected your posts and I saw that it was created with Cloud Template but the shortcodes for Review is was not added to your template as it should be done, like this -> https://www.screencast.com/t/tAmnbeWhPV Please edit the Single Post template again and do this from TD Composer, clear all the caches and wait until the Google index it and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello avenlylane,

I have checked your website and it seems to work as expected. The mobile version does not come on the desktop version. Try to clear all of your caches, purge CDN files and check the results.

Thanks for the message!

Hell obraind,

Unfortunately, only the WP Super Cache plugin has been fully tested with our theme and it seems to work as expected. Try to disable all of the untested plugins, clear all the caches and leave just to active only the plugins that come bundled with the theme core files and check the results.

Thanks for your understanding!