- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hello Christian12,
Please keep in mind that sharing buttons work as expected as you can see here -> https://www.screencast.com/t/zIbFztDOTG Try to disable all of the untested plugins, clear all the caches and check the results. If your problem is still there, try to make a new clean install to another domain or sub-domain for testing and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
@Elevas32 That code will remove the opacity transition set for the icons
– https://www.screencast.com/t/jTDBaPsxmQF
If you enter it in the theme stylesheet or custom code sections of the theme panel, it will remove that transition.
@daodmin Please clear all caching installed, including browser cache. Purge CDN files if used as well.
Thanks
Hello afratus,
My advice is to make a new clean install to another sub-domain for testing with the latest version of the theme and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results. I have seen that you are using some untested plugins to your website which might cause a lot of unknown issues to your website and that’s why we recommend disabling all of these.
If the problem is still there after you have followed my advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer to your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello bengaloorism,
I have tried to access your website but no success. It seems to be in maintenance mode. The share buttons should have worked as expected, without any problems. Check your Browser cache, clear it from the Browser settings and check the results. If is not what you mean, please provide a useful screenshot of the problem so I can identify it.
Thanks for the message!
Hello superlinus,
This problem seems to happen due to your browser caches. Try to clear all of this from Browser option and check the results. Should works.
Thanks for the message!
Hello,
The hero scene text can be changed from here: https://www.screencast.com/t/1FQzQvTf
It seems some options are missing from your install. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please check your file permissions on the server.
Thank you!
Hello,
We have encountered this issue before. It is caused by plugin conflicts. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
It could simply be a caching issue. Please clear all cache from the cache plugin, cdn server and browser cache.
Thank you!
Hi,
WordPress and the theme as well should always be kept up to date if possible. There are many benefits from doing this, everything is in constant improvement
– http://www.wpbeginner.com/beginners-guide/why-you-should-always-use-the-latest-version-of-wordpress/
Please check the theme system status, maybe the allocated resources are insuffeicent
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase these values if needed, for a better performance. Try installing a caching plugin if you do not have one yet
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
Try cleaning the database, make a back-up before as always
– http://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/
If you should consider to update the theme here is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also a child theme tutorial for theme customization
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
Note that code entered in Theme panel custom code sections will not be lost if the theme is updated. It is saved in the database. This fact and a child theme are considered safe ways of theme customization.
Thanks
Hello,
It appears on chrome only because of the browser cache. Please press ctrl + shift + delete and clear the browser cache. Then test the icons again.
Thanks.
Hello,
Please make sure you add a featured image to the post. Please use this guide: https://forum.tagdiv.com/featured-image/
Also please clear your cache afterwards from your cache plugin, cdn server and browser cache.
Thank you!
Hi, When I was studying my website on hotjar (Screen recordings) or in google cache, i noticed that social icons are in chinese/japaness like in the below image
https://i.imgur.com/cjidLaR.png
Why is it so?
Hello blichbaum,
1)Unfortunately, the Stretch with Content does not exist for Newsmag, sorry! You should try using the Visual Composer. Try to clear all the caches, purge CDN files and check the results.
2)Unfortunately, the theme has not been designed to use dynamic width, sorry! Please refer to the following topic here for more information -> https://forum.tagdiv.com/topic/how-to-make-website-full-width-on-desktop/
Thanks for the message!
Hello defocusmedia,
I have inspected again your website and I saw that your logo is quite denaturated. Your imported logo has the right sizes 272*90.png but it seems that on the front end is loaded another version of it which is stretched with this size -> 300*99.png as you can see here -> https://www.screencast.com/t/aBnlTKrUe and that’s why your logo is pixelated. This effect might happen due to your untested plugins which are used in the theme. Try to disable all of these, leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches, purge all CDN files if you are using the Cloudflare system and check the results.
Hope this helps!
Thanks for the message!
Clearing cache and purging files from CDN did not help. Downgraded to 8.5.1.
– clear your browser cache.
– test from another browser.
not work all.
Hello,
Having the current error while accesing my site with ‘https://www.sportaufeminin.net‘, through mobile and web browser. But with ‘https://sportaufeminin.net‘ , is working perfectly.
Error : The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results.
What you need to do is to clear all your cache and purge files if you are using cdn services. I had the same issues and the above method solved it for me.
I moved back to version 8.5 and still the Widgets keep disappering from Custom Sidebar. Now they don’t even go Inactive, they just disappeared. Tried to shut down Cache plugin and still I keep getting this error. What should I do?
I have the same problem, I have 3 ads in every post. When I´ve created a new post, only show first ads, and the two next doesn´t appears. I clean cache and will be show or not the ads and white space, and twenty minutes begins appears the ads, but first not displaying. ¿What happens?
Hello Support Team,
How do I fix this problem with social icons?
I have updated the theme several times and many times have cleared the cache and until now the problem remains.
After adding adsense codes, the text and banner ads display properly but the link ads are missing sometimes.
For category pages, they always display. But they display sometimes for single post pages and mostly do not display. I have cleared my cache and tried all I can.
Could you please help me out?
Thanks – that works for desktop icons, except that it removes the WhatsApp icon from desktop completely – mobile all good – desktop doesn’t show WhatsApp even though selected in Theme Settings – all caches cleared again and browser cache too this time
Thanks for help
Hello vasik,
PLease send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you. Before sending us this email, please make sure that your theme has correctly installed via FTP way, if you are using some untested plugins you should disable all of them to rule out the conflicting plugins, clear all the caches, purge all CDN files and check the results.
Thanks.
