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Hello chef,
My above advice should work as expected, regarding on Network Icons. Clear all the caches and check the results. Probably, you have a strong cache plugin and that’s why these are still appearing there. If is not what you mean, please provide some useful screenshots to show me where exactly the problem is and what you want to remove.
Thanks.
Hello King,
Make sure that you are using the latest version of it, remove all of the untested plugins, clear all the caches and check the results. I saw that you are using a plugin for comments section which is not tested with the theme and it’s possible to affect the theme core files and causes some unknown issues. As a test, if your problem is still there you should make a new sub-domain with a clear theme install and check the results. Should work as expected, without any problems.
Hope this helps and let us know how it goes!
Thanks for the message!
One more question – I returned to W3 Total cache. After the fix (or theme update) the 5 day weather forecast appears fine even with this plugin. Only problem is with page caching – the weather is not up-to-date. I know you recommend WP Super cache (which shows up-to-date weather), but the difference between those 2 plugins is 1,5s of load time and that is quite a difference.
I tried my best and tried different settings, to programatically purge cache daily (which doesn’t work for me, maybe I have used bad code) and preload cache… Fragment caching is probably enabled only for paid version of caching plugin.
I know it is not your responsibility to fix problems with plugin that you don’t support but maybe the solution is easy and obvious for someone who is familiar with the weather widget and coding. So before I have to choose between fast loading site and working weather widget I try to ask here. Thank you for understanding.
Andrea
Hello drschulz,
Please try to make a new clean install from scratch via FTP way or create another sub-domain for testing, clear all the caches and check the results. If you want to achieve good results, make sure that your theme is the latest version of it, downloaded from Theme Forest.
Thanks for the message!
Hello,
Make sure that you are using the latest version of it installed via FTP way because this is the surest method in this case. Also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks.
Hello,
Sorry but that plugin is not among the tested and recommended plugins. Untested plugins are not covered by the theme support.
The only tested and recommended plugins to use with our theme are these ones:
WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin
Anything beyond this list is not tested and I cannot say for sure if it will work or not.
For the moment we do not know of any official method for external featured images. The theme requires an image in the media library in order to set it as featured.
Thank you!
Hello craftofcharisma,
Please make sure that you are using only TD COmposer or Visual Composer. If you are using the both of it simultaneously, notice that you can bring some errors with the theme and it’s not recommended this thing. Make sure that you are using the latest version of the theme, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. If the problem is still there you should make a new clean install from scratch via FTP way because this is the surest method in this case. If you will need more assistance, in this case, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hello gregy1403,
Also, please do not use symbols (!@#$%^&*) for the title of the widgets because it seems that affect the functionality of the sidebar.
For more information about the sidebar, please consult our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/ Maybe, thatțs why you do not have any title for your widgets. Clear all the caches and check the results.
Thanks for the message!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Yes, disabling the social media functions that ‘ping’ the sites for ‘number of shares’ will limit that issue. All plugins that ping ‘number of like/shares’ have to go look up that info for you. Some plugins can cache that (some do it on their own servers), but most people really don’t care how many shares your article has.
Hello konblog,
When you add an image for your logo, notice that you have an option that allows you to change the size of your image, like this -> https://www.screencast.com/t/i51FCcrT96r
Clear all the caches and check the results.
Thanks for the message!
Hello,
This is strange, we have no reports of such issue.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
If you use visual composer, please disable the tagdiv composer as having both active will cause layout issues.
If the problem is still there without the tagdiv composer, please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello apastor
Notice that our smart list features are too sensible and if you have some untested plugins or if you made some additional customizations, it’s possible to break them. To be sure, remove all of the untested plugins, leave just to active only the plugins that come bundled with the theme core files, remove all the custom code which can affect this, clear all the caches and check the results. Also, if the problem is still there, you should try to make a new clean install from scratch via FTP way and check the results.
Thanks for the message!
Hello,
This seems the theme was not installed properly.
Please use this guide to properly install it via ftp and follow each step properly: https://forum.tagdiv.com/install-via-ftp/
If the install was done properly, there should not be any error. If there is one, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Also try to resave permalinks and uninstall and install the theme demo again.
Thank you!
Hello,
It seems you have a 301 redirect on the author links: https://www.screencast.com/t/Hr7mh2BH
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello trcanada,
I have inspected your Facebook Video and it seems that all of them has been recorded in big sizes and that’s why the theme render them in that size. So, if you will change the video with another one you will see that the theme will adjust them to the normal size. notice that the Post template style 9 will display your videos in full width of size. You can try to change the post template to another one which allows using the video format, clear all the caches and check the results.
Thanks for the message!
Hello,
We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.
2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh
3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page
Please test this on a brand new page with no existing content.
Thanks
Hello,
If your site shows the mobile view on desktop that is a clear indicator of a caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use cdn, please only use cloudflare and these settings: https://forum.tagdiv.com/cloudflare-cdn/
If your host provides a hosting side cache, please contact your host to disable it.
Thank you!
Hello,
The topic you mention refers to visual composer not tagdiv composer. If you have problems with the tagdiv composer first please disable all plugins except the page builder, clear cache and reset cdn files.
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Hello,
A caching solution should not have any impact on your content. Please clear all caching from the plugin, from the browser and from the host if a hosting side cache is provided (best disabled from the host side)
If you still encounter issues, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you!
Hi Catalin
I’m sorry, but VC and TAG Div Composer does’t work. I cleaned the cache (browser chrome, Super Cache plugin and purge files CDN Cloud Flare) and made a new install of both plugin. I sent you via email two videos and the Login details. I hope solve this. Lets me know please. Thank’s
Hello,
We just recently activated WP Super Cache (had W3TC and switched to WP Super Cache) and our website format has gotten all messed up. (For both pages and posts).
We have tried clearing the cache and deactivating the plugins but are still having issues.
Any insight/help identifying the issue would be greatly appreciated! 🙂
Thank you so much in advance.
Best,
Alex
This is the response from Yoast
Hi,
While we are not sure exactly what is going on we do know Google+ first looks for any schema and if it cannot find it then looks for OpenGraph (OG) tags. Google explains it here: https://developers.google.com/+/web/snippet/
In viewing your source code we can see both a schema and opengraph tags. Both of these are outputted by Yoast.
So it may be Google+ is using the schema rather than the OG tags. We need some more information.
1. If you go to SEO-Dashboard-Company Info and delete the Company Name and then re-share the article does the right content appear?
2. Does clearing your caching from your plugin, theme, server, browser, or CDN such as Cloudflare resolve the issue?. If you are not sure how to clear your server caching, please speak with your host provider. This guide explains more about how to clear browser caching: https://kb.yoast.com/kb/how-to-clear-my-browsers-cache/.
I followed step 1 and put several urls to test and all is fine now.
Hello paologalli,
Please make sure that you do not have any strong cache on the server which affects the loading of your backend page. Also, clear all the browser caches and check the results. The should be the main reasons for this issue, sorry!
Hope this helps and let us know how it goes!
Thanks for the message!
